HPE Software Products: HPE Records Manager and HPE TRIM Discussion, Information and News
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"State of the Record" SurveyOpen in a New Window

Hi all

I'm posting the below on behalf of David Gould, but I also encourage you to get involved and respond to the survey, even if you're unable to attend the IMGF roadshow.  Your responses will help influence the future innovation of Content Manager.

Thanks and cheers

Helen :)

Hi there

As we prepare for our very exciting Information Management and Governance Forum at the end of this month, I want to personally invite you to participate in our “State of the Record” survey.  As one of the keynote speakers at the event, I thought it would be interesting to talk about what is important to you.  Many of you have been using our solutions for a long time; as we plan for our future together, your ideas help drive our innovation agenda.   This survey is designed to capture your ideas and sentiment on issues relating to how changes in government, technology and organization impact the way you do your job.   

Please take 5 minute to give us your feedback by clicking HERE. 

The results will be shared with you exclusively at our IMG Forums in Perth, Sydney and Melbourne at the end of this month.  We will have copies of the survey results for you to share with your co-workers and industry thought leaders across Australia and New Zealand.  I encourage you to participate – the information will be a great way to kick off our conference – the 30th annual – this year. 

If you have further questions about the survey, please reach out to Jill Langhofer.  She can be reached at jill.langhofer@hpe.com

Thank you so much for participating in our survey and, on behalf of our entire team, thank you for being a great customer!

David W. Gould
WW Director, Hewlett Packard Enterprise Software, Secure Content Management Solutions


Software Content on HPE Enterprise Community in Read-Only May 9 - 15Open in a New Window

Software Content on HPE Enterprise Community in Read-Only May 9 - 15

As you may have seen in the last few months, Hewlett Packard Enterprise is combining some software assets with Micro Focus. As part of this spin-merge with Micro Focus, a new Software instance of an online community will go live on May 16, 2017.

All boards within the current Software category will be located to a new community. All URLs will redirect to the new community. All current users will be migrated to the new community as well. Please be sure to update your bookmarks after May 16.

As part of the migration to a new Software instance, all software content will be in read-only mode from May 9 – 15. We apologize for any inconvenience.

We will continue to provide further updates in this News board.


IMGF 2017Open in a New Window

So I am quite excited that the IMGF will offer 2 streams this year but I am a bit concerned that you have to pick the 1 you are attending at registration.
Will we be prevented from chopping and changing depending on which sessions are most relevant to our business needs?
There will be at least 2 attendees from my organisation attending so we can cover both options but still I find it kind of strange


DataPort /TRIMBulkloader -automationOpen in a New Window

We need to import millions of records from various feeds into HPE RM v8.3.  Up to this point I have been using the DataPort GUI tool and set the bulkloader switch.  This works good for smaller projects.  But for larger projects I don't want to have to feed the DataPort tool another import file, which are set with 10k records at a time.  After looking at the executable, I was hoping to be able to achevive the same results using a command line and automate the feeding of a new import file.  I did see that TRIMDataPortConfig.exe (Dataport exe) doesn't have a command line, but I am thinking that it calls the TRIMBulkloader.exe which does appears to have the command line capability. Does anyone have any experience/advice here?  I am very new to this product and l am looking for scripting examples etc..    


Technical upgrade TRIM 7.3.5 to HPRM 8x to CM9Open in a New Window


I am currently assessing a technical upgrade from current TRIM version 7.3.5.

Is there a significant technical build for an upgrade from TRIM version 7.3.5 to CM9 i.e. will there be a signifcant change in infrastructure?

Is it recommended to move from TRIM 7.3.5 to 8.3X initially before an upgrade to CM9.

We have considerable time constraints and would like to ascertain how long it would take to upgrade based on the technical changes required.

Is it possible to provide any technical documents on the technical upgrade roadmap recommended by HPE please?

Thank you






Large software support rate increaseOpen in a New Window

We recently received notice that our support service level is shifting to 24/7 support. HPE is calling it a "service level uplift."  We did not need, and do not want 24/7 support, but we have been told it is non-negotiable.  As a result, our annual maintenance bill has increased over 10+%. Under such short notice we do not have budget for such a large increase.  We are public entity and we budget FY in advance.

This increase we find particularly galling when last year we paid a 3% increase, and this year our seat prices have risen substantially due to a switch to the new 8.x pricing structure.

We are again left wondering at the lack of consideration by HPE regarding the roll-out of pricing for HPRM/HPECM, and their treatment of long-standing customers such as our organization (15+ years). The unpredictability of these price hikes undercuts the stability and reliability the product itself is trying to offer its customers. We're very dissatisfied at this time.

Does anyone in the community have similar frustrations?



IDOL 'RepositoryStorage' parameter should be set to TRUEOpen in a New Window

Hi all,

Most RM & CM customers will probably have their IDOL Content Engine(s) configured with RepositoryStorage=FALSE. This has been the installation default since RM 8.2 days.

In earlier releases (TRIM 7.2 - RM 8.1) this parameter defaulted to TRUE, but HP decided (based on the experience of the majority of our customers) the benefits of setting it to FALSE (primarily indexing speed) outweighed the benefits of setting it to TRUE (primarily index stability) in an IDOL OEM implementation, with an expectation customers included IDOL indexes in their regular RM/CM backup regime.

Things started changing more recently since IDOL 10. IDOL engineering have been progressively refining the behaviour where RepositoryStorage=TRUE, to a point where from IDOL 11 onwards (i.e. Content Manager 9.x) they recommend creating any new IDOL indexes with RepositoryStorage=TRUE. It's envisioned the RepositoryStorage parameter will be deprecated in future and hence IDOL will always behave as if RepositoryStorage=TRUE. This recommendation hasn't yet filtered through to the default IDOL configuration in Content Manager 9.x, so it's worth keeping in mind for any new installations it's a good idea to change it to TRUE before indexing your CM dataset.

So where does that leave TRIM/RM/CM customers whose IDOL index was built using RepositoryStorage=FALSE? There's no need to panic, as IDOL content engines will continue working if left as is. If you want to embrace the new changes, however, it's not as simple as just changing the parameter. This setting is persistent in the IDOL index and cannot be changed without a full reindex. Sure you could change the parameter in the configuration file, but it won't do anything except log a warning every time the content engine is started that the parameter value doesn't match the index state.

At some point in future you'll want to re-initialise and perform a full IDOL reindex with the parameter set to RepositoryStorage=TRUE. Perhaps something to factor in when planning your next CM upgrade.


CM 9 Record Review and Document AuthorizationOpen in a New Window


The release notes for Content Manager 9 state the following. My question is can the review and authorize process be applied to an individual document rather than at the record type level?

Records can pass through a review process allowing a series of reviewers to comment on, modify and approve or disapprove the content of a record.

Following review, a record can also be passed through an authorization process. During this process, a series of authorizers can authorize the release of a record. This authorization process can utilize

Docusign® to digitally sign the associated document.

Both the review and authorization process can be configured for a Record Type. Records using that

Record Type will automatically proceed through the designated process.

Kind Regards   Ian


Upgrade from TRIM 6.2 to RM 8.3 - differencesOpen in a New Window

Hi All,

Is there anyone out there having documentation on the differences between 6.2 and 8.3, or may be between 7.3 and 8.3?  It is quite a pain to identify all the differences and show them to the users as part of the change management.  We also have Office integration and have found that the documents newly created were not automatically added to RM when closing during user testing (ie only an entry without record).  Sometimes the new file was found in the offline tray, sometimes not.  Need help from those who have upgraded to 8.3.

Thank you,



ECM 9.1 - installation no longer needs VSRuntime pre-reqs?Open in a New Window

This might be a question for support, but asking here first ...

We're dabbling with ECM 9.1, it came out just in time for our Next Big Upgrade (yay!).  I notice that the 32BitInstalls and 64BitInstalls folders don't include VS2010_Runtimes_xxx.msi or VS2013_Runtimes_xxx.msi.  Those are included in ECM 9.0, just not ECM 9.1

Are these no longer required, or is it just an oversight? 




What's the best way of keeping track of /future/ releases of HPECM?Open in a New Window

Are betas or future release notes published anywhere?

After months of badgering our HPE rep about LDAP directory synchronisation we bit the bullet, figured it wasn't coming any time soon and upgraded to HPECM to support our upcomming Windows 10/Office 2016 operating environment upgrade.

Then this week 9.1 comes out and in the release notes:

Directory Synchronization
The ability to synchronize locations with Active Directory (AD) has been added to HPE Content

This is frustrating to say the least!

Am I missing something about how future releases are communicated? What's the best way of avoiding making poor decisions like we did with this upgrade?



What is the process for updating to the new name: HPE Content manager vs HPRM?Open in a New Window


External Document StoreOpen in a New Window

Is there any documentation on what is involved in developing an External Document Store?


Incorrect, non-relative error message relating to Closed Files in HPRMOpen in a New Window

Could I please add the following strong suggestion to the next patch of HPRM?

- currently if you try and contain a new document to a "Closed" HPRM container you get the following message -

"<field name.............> Field Cannot be Left Blank"

- does it make sense to the end-user - no, it makes them think they're having a possible database table/ technical issue or that they've input no container number, yet they can see it displayed (see also attached screen shot):

- Id recommend the following : "The Container Record has now been closed - navigate to the next part or volume (use KwikSelect) to contain to"

HPRM 8.1,.17919 32 bit




HP Records Manager 8.3 patch 1 documentationOpen in a New Window

I am looking for a copy of the HP RM 8.3 patch 1 documentation, it is version from February 2016 (on the front cover) and has 67 pages plus the 6 contents pages.

I have a hard copy of this document but need an electronic version.


HP RM as an Application Plaform - Transactional EngineOpen in a New Window

Hi All

I would like to hear from other fellow members, if they have used HP RM as an Application Plaform for transactional systems compare to its traditional usage of being seens as Archiving solution only. We have implemented HP RM in the following scenarios where RM becomes an Application for 

- Medical Prescription and medical records holding alll transactional data including collaboration, 

- Sea Port Management for all Arrivals, Departures, Bunkering process, Incident Management, Document Submissions as transactions where RM holds uptodate and Live transactions

- Engineering Drawings Management (with Autodesk Vault), where live drawings pdf and metadata is stored and presented through Portal for Engineer's collaboration., update process is initiated from RM process as well.

- Environment Sampling and Statistics data ( collected from sensors) is stored in RM and reported based on business rules.

- Insurance CRM - Quote to Claim process including Case management managed in RM presented through Portal.

- Project Management Framework for all Engineering -Construction projects managed in RM through Web Portal. 

- Financial Trading system small Trading firm where all the trades are mamaged in RM for Audit and Comliance leveraging on Spot Exchange rate fed through contract rate feed in XML basis stored and managed in RM for 6 currencies. End of Day Summary compied in Report and stored against each currency.

Currently in  Progress - Distributed HA-DR Capable Hybrid RM Data Lake where RM Application is located at 3 different location  ( 2 on prem - 1 in Cloud). We are using Power Plant Business case for this scenario for Power Plant controlled documents, Maintenance Checklist, Routine Maintenance and Drawing where Asset are identified by using Power Plant KKS Code for Asset amanagement.

I would like to hear  how others have leveraged on HP RM as a  Platform, happy to compare notes.


9.0 Patch 1 - Problem noticeOpen in a New Window

Due to a critical issue with 9 patch 1 that was released last week, a replacement patch will be reissued soon.



HPE CM 9.0.0 - Build 201Open in a New Window

Has anyone upgraded to the current release.

I have started the process for migrating our existing and I am seeing strange results with HPEContentManger web services.

Internet Explorer 11 won't load it at all whereas Firefox works fine with intergrated authentication, which it shouldn't.
The documentation is not even remotely accurate either.  Looks like they changed the front page and anything the refered to Records manager because things are not what they seem.

Not looking forward to loging a service ticket.


CM 9 - What's The ScoopOpen in a New Window

Hi All, 

Readers digest version - something I can sell to powers that be.... What are the big selling points in CM9?

What's in it for the End User?

What's in it for the Information Managers

What's in it for the Technical Boffins

What can it do that 7.3 we are currently on CAN'T and what are the advantages over 8.X

Thanks in advance




HP Records Manager 8 Support DocumentOpen in a New Window

Hi all, 

I am looking for a separate, self-contained document, which may be printed or saved for convenience of reference, of the HP Records Manager 8 help file/user guide - can you help? 


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