HPE Software Products: Server Automation
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SA 10.51 WIndows 2008 bs_software failingOpen in a New Window

WIthin the past month we have had a number of WIndows 2008 servers where bs_software fails with:

C:\Program Files\Opsware\agent\pylibs\cog>bs_software

Registering full software inventory information...

-----Unexpected Error-----

Traceback (most recent call last):

  File ".\bs_software.py", line 693, in blockingmainThread

  File ".\bs_software.py", line 671, in blockingmain

  File ".\bs_software.py", line 640, in do_software

  File ".\bs_software.py", line 126, in detect_packages

  File ".\pkgs_handler.py", line 93, in installedHash

  File ".\pkgs_handler.py", line 73, in _getInstalledHash

  File ".\nt\nt_hotfix_handler.py", line 717, in installedList

  File ".\nt\nt_hotfix_handler.py", line 688, in filterMbsa20ResultByInstalledOr


  File ".\nt\nt_patch_lib.py", line 679, in invokeScanEngine

  File ".\nt\nt_patch_lib.py", line 659, in invokeWUACom

  File ".\nt\nt_patch_lib.py", line 1900, in writeScanResults

  File ".\nt\nt_patch_lib.py", line 1719, in writeChild

  File "C:\Program Files\Opsware\agent\lcpython15\lib\site-packages\win32com\cli

ent\dynamic.py", line 511, in __getattr__

    ret = self._oleobj_.Invoke(retEntry.dispid,0,invoke_type,1)

com_error: (-2147352567, 'Exception occurred.', (0, None, None, None, 0, -214702

4882), None)


Some of things we have tried are:

- Verified that there is more than enough RAM and disk space

- Uninstalled and re-installed the SA agent (version 65.0.72308.0)

- removed wsusscn2.cab.  (Running bs_software recreated it)

- stop/start Windows Update Agent

- followed the steps in  https://support.microsoft.com/en-us/help/971058/how-do-i-reset-windows-update-components


Any suggestions as to what else we can try?

(We already have a case open with Support)


REDHAT patch dependenciesOpen in a New Window

Hi Team ,

HPSA can resolve dependencies from Redhat linux patching. I hot an error like in below screenshot.It would be appreciate for quick response.








Hi everyone, 

Is it possible monitoring AIX VIO Server by using sitescope?

And about IBM Hardware Management Console, is it also possible? 

Both of them can be accesed by ssh; I think is posibble. Did somebody try to configure this solution?

Thanks in advance!

King Regards!


Remote install with supplied SA Database ?Open in a New Window

I have what I think is a simple question, but I have not been able to find a straight answer. In previous versions of HP SA, we were given the option to perform a remote install with an SA supplied database. I am attempting to install 10.5x , and in the instructions I do not see an option for a remote install with an SA supplied database. I only see an option for a remote install with a non-SA supplied database. I would like to know if the remote install with an SA supplied database feature has been removed?


How to get Satellite version ?Open in a New Window

How can we get version details of Satellite and Slice.

We need to document before and after upgrade versions.



Get the list of installed applicationsOpen in a New Window

Hi Experts,


I want to pull a report of the installed application on Managed Server using HP SA. Please help.


Thanks & Regards


Getting Error While Installing HPSA Agent on the serverOpen in a New Window

ERROR: spin.notFoundInDatabase - No mid submitted and no Server found by chassis info.
[ERROR] RunCommand('""C:\Program Files\Opsware\agent\lcpython15\python.exe" "C:\Program Files\Opsware\agent\pylibs\cog\agent_initial_registration.pyc" "C:\Program Files\Common Files\Opsware\crypto\agent\agent.srv""') exited with code 3


Escaping semicolon in HPSA Script run parametersOpen in a New Window


I am trying to run a batch script on a windows server. The script takes an input of values separated by semicolon and when I run it only the first values is being considered. Came to know that ';' is a key character used by HPSA. So my question is how do we escape the character when passing parameters to a script?

Thank you.


hptoolkit uEFI PXE help needed.Open in a New Window

I am not if this is the forum, but here it goes.

I am using the HPTOOLKIT 10.10 to automate some tasks via Legacy PXE Server.  Works fine. (CentOS 7, PXELINUX)

I am trying to port this to uEFI PXE.   I have uEFI PXE up and running for other applications, just can't figure how to make the ToolKit work..  I have tried many different options.  But it seems that the initrd.img does not support the uEFI.

Any ideas, is this supported / will it be in the future?



query to list the usergroups and its device groups from databaseOpen in a New Window

Hi Experts,

I'm looking for a query to list usergroup and the list of device groups the usergroup has permissions.







Online Expert day Server Automation April 27thOpen in a New Window

Hello Everyone,

Server Automation is hosting an Online Expert Day on April 27th, 2017!  Mark this on your calendars!


If you are a customer with a support contract, then we would like to invite you to join us Server Automation Support Customer Forum on April 27th when Eproduct Experts will be online for 19 hours to answer any questions regarding:

Any SA topic of interest.


Event start time:  April 27, 2017 03:00 AM EDT, April 27, 2017 12:00 AM PDT, April 27, 2017 07:00 AM GMT

Event end time:   April 27, 2017 8:00 PM EDT, April 27, 2017 05:00 PM PDT, April 28, 2017 12:00 AM GMT



What is an Online Expert Day? 

Online Expert Day is an event when HPE product, R&D, and Support team members and other employees join our online forums to answer your toughest technical questions.  Online Expert Days give you a chance to talk directly with the HPE Experts!


How does the Online Expert Day event work? 

HPE Experts will be online for 19 hours in the forum and will do their best to answer your questions. They may need to get some more information from you so please check the box "email me when someone replies".  An online conversation will be born!


To participate, you do need access to the Server Automation Support Customer Forum if you don’t have access, please add your Support Agreement ID (SAID) to your HP Passport profile and log in again.


To check this please do the following:


If you have a valid support contract and are still experiencing issues, please send an email to swcommunity@hpe.com.


For more information on our Support Customer Forums and how to add your Support Agreement ID (SAID) to your HP Passport profile, please click here.


For upcoming Online Expert Days, please bookmark the HPE Software Online Support Services - Forum events page.


If you have questions regarding the Online Expert Day event, please reply to this message.


We look forward to your attendance and your questions!



HPE Support


Twister, fido assert functionsOpen in a New Window

I'm trying to call this fuction and can't find reference to the valid values for "operation", I checked and tried the operations constant with no results. Any one experience with this?


 Any help appreciated








Facility Changed and not able to download software packagesOpen in a New Window

Hi All,


I am facing an issue that two satellites are running with same Facility and relam, looks like some one has over written the agent, i have attached the screenshot, can you please help me to fix this issue.

Tried installing the agent in satellite but it same some services will be changed, hence need some experts advice on this.


Previous staging command still activeOpen in a New Window

Hi All,



We have failed about 1k devices with SA agent’s upgrade, when I checked the job history for some reason the jagent upgrade job was failed and again tried running agent upgrade job, we get the job status as skipped with error "Previous staging command still active". I raised a support case and their suggestion is to install it manually, but somehow I am not able to accept their suggestion.


Steps taken from side.

Restarted the Managed agent service.

Restarted opsware-sas service.

I see the agent was downloded to Managed server under "/var/opt/opsware/agent/agent_upgrade_download"

Could some please help me on this.



Failed install HP SA 10.50 slice install - first time installOpen in a New Window

I am trying to install the silce compoent , but i get the following error;

entry for truth already exists in /var/opt/oracle/tnsnames.ora

Verify local spin: INSTALLED
Removing MGW port forward for port 1003
Removing MGW port forward for port 1018
2017/03/07 18:48:56 Fixing audit data permissions under /var/opt/opsware/ogfs/export/audit
2017/03/07 18:48:56 Done fixing data audit permissions
..Verify hostname "spin" is listening on port 1004: SUCCESS
Verify communication with "spin":
Verify hostname "way" is resolvable: SUCCESS
Successfully performed "verify_pre" operation on Opsware SAS components.
Verifying installation
Verify hostname "localhost" is listening on port 1018: SUCCESS
Verify hostname "spin" is listening on port 1004: SUCCESS
Verify communication with "spin":
Verify hostname "way" is resolvable: SUCCESS
Successfully performed "verify_pre" operation on Opsware SAS components.
Verifying installation
Verify hostname "localhost" is listening on port 1018: SUCCESS
............................WARNING: an error was detected while running an external
command or script. The output follows:
Verifying installation
Verify hostname "occ" is listening on port 80: (Waiting approx. 60 seconds)
Operation timed out - FAILURE (Connection refused)

[Mar-07-2017 18:51:24] Component installation script encountered an error (exit status 1)
[Mar-07-2017 18:51:24] Exiting Opsware Installer.

For more details, please see the following file:

Local log file: /var/tmp/HPSA_INSTALLER/logfiles/install_slice_error/nstall-slice-2017-03-07.18:47:59.verbose.log
Install of slice failed on 



VMware 5.5

RHEL 6.7

current stage of HP SA installation

Install components

Components to be Installed
OS Provisioning Components
Software Repository - Content (install once per mesh)

Up-to-date Components (will not install)
Oracle RDBMS for SAS
Model Repository, First Core
Core Infrastructure Components

Enter one of the following directives
(<c>ontinue, <p>revious, <h>elp, <q>uit): c



can We upload only .exe and .CAB files into HPSA patch library, if so... I cant download .CAB n .EXEOpen in a New Window

Hi All,


can We upload only .exe and .CAB files into HPSA patch library, if so... I cant download .CAB n .EXE. I can download only .MSU files.

How to upload .MSU files?? into HPSA library







How to import windows patches in a policy en-masse?Open in a New Window

I have a number of Windows patch policies with patches that have not yet been imported into SA.

In SA 10.23, I could attach the policies to a server, then in the server view of "Patches with Policies and Exceptions" I could then select all of the un-imported patches and do a "Import from vendor" for all of them.

In SA 10.51, it does not list all of the patches in the view (I opened a case for that). 

Is there another method for importing patches in large quantity?   With the caveat being that I only want to import the ones that are used in a policy.

It really would have made sense to have that functionality from inside of the Patch policy!



HPSA Putty and Telnet issuesOpen in a New Window


I was trying to use the default path (telnet), and it didn't work.. I right click the server > Open with > Remote Terminal > it returned an error about the network.

I tried to run a test from the options, and it returned an error about telnet not being a valid command (although locally the telnet client is working).

I changed the path to "C:\\Program Files\\putty\\putty.exe" -telnet %h %p as per some of the solutions here, and now opening it with Remote Terminal temporarily opens up a PuTTY window which then closes straight away.

I run the test from the options and it returns "Test Connection Succeeded!" also.


Anyone have any ideas?



Get timestamp for installed software policy on a serverOpen in a New Window

Let us say, if I have a server that it attached to 10 software policies. How do I found out when (timestamp)  each of those policies got attached (and remediated)? 

This may be a silly question, but I am unable to find any information in pytwist documentation!

Can't get the same from java Gui as well. Any thoughts? Thanks in advance.


New Satellite addedOpen in a New Window

Hi All,

I have installed new satellite server today and when i checked Administration---> gateway i can the newly added facility.

I am not able to see the same server under Devices-->All managed server.


I have checked the installation log file and i could not find any errors. Also verified all the required ports are opened and the service starts with out any issues. 

Can you please suggest some steps to fix the same.



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