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|HPE Software Products: Service Anywhere: Q&A|
Any ideas how to set a follower when an analyst adds a comment....
Have reused the user notification trigger rule for the if statement & got it to add a follower type relationship between entity.id but can't for the life of me get a statement that works to say the person who added the comment....
We are configuring SAW survey notifications and there is a requirement where users only with say "@wipro.com" need to get a notification.
Can someone pls help me with the business rule. The Contain() rule doesnt seem to be working.
Any suggestions will be appreciated.
Ho do I add or edit a project budget? It is showing Total Appoved Budget: $0.00
So i have added a new roll that lets some users adjust the serrings in the person section.
The user with the new roll can do everything in the person record but add a licence or add a roll. I thought the new roll needed an additional resource. But this has not worked so far.
Does anybody konw how you can make the roll have access to the 'System use deffinition' section of the person record?
I created a new user on MyAccount but when I click on Sync in SAW, the user doesn't appear.
Any suggestion to solve the issue?
I'd like to know how the current assignment in Request works in your tenant. Mine has been through a lot of updates and I'm not sure if I missed something.
When an incident is resolved, the incident goes to "Review" phase and the current assignment changes to "Service desk".
But, in Request, when the request is resolved and goes to "Accept" phase, the current assignment doesn't change.
I believe it should also change to "Service desk" as service desk group is the Single Point of Contact - SPOC so it should be the only one validating the user acceptance and responsible for this phase.
How does this works in your tenant?
Thanks in advance ; )
My customer is looking for basic Computer Object attibrutes (name, IP address and OS versions) to be mapped to Devices in the CMDB to improve accuracy, and for this to be regulary updated automatically.
They have no budget or appetite to implement a uCMDB solution or any Universal Discovery.
They believe that this could be done by updating/amending the LDAP integraton/OPB agent script.. - but from what I can see this seems to be limited to Person/Group data rather then other types of Configuration Items.
Has anybody had any experince of using AD as a data source for anything other than people data; and how dd you go about this.
Using the Model Record # in my CSV, it will not populate the Model Field in the Device Record, but puts the record# into the free text Model Field - Why?
Phase ID field auto populates to In Use on import but it will not import any specified value, e.g. Prepare. Why?
I have been unable to successfully import via CSV file, any date fields other than 'First Installation Date', which auto-populates to the current date if you leave it blank. I have tried Epoch date as instructed but it does not import correctly. Work around is to update once records are in SAW but would like to be able to import directly as I have multiple date fields.
If yes, what are they?
We have approximately 900 Desktop devices that were initially imported into our SAW database at initiation as they were needed as part of our Service Desk Ticketing system. Only a few pieces of information about these Desktop assets were imported at that time. We are now starting to use the Asset Module and would like to migrate the remaining fields of information from our previous database to these existing records in SAW. I have learned how to bulk import new assets. My question is, can I bulk import new fields of data for existing assets? I want to be able to accomplish this large update for all 900+ Device Records at the same time.
I was making some changes in the workflow of Request and I came into this situation:
It seems like the rules applied when creating a Request from the New Button are different from the ones using Live Support.
Using New Button, the Owner field is not filled.
Using Live support, the Owner field is filled with the current user.
I modified some rules, and the change is applied only when using New Button. It seems like with Live Support there is a set of rules that runs before my rules that are not in the workflow I can see and modify.
Is this correct? Does Live Support have some special rules that are not available to customize?
Thanks in advance.
the mobile app is not currently the mobile app is not currently enabledfor your HPE service anywhere
Can some help why this error is coming,
Tell yesterday we will able login via mobile app in android. Since today mrg mobile app is not working.
the mobile app is not currently enabled for your HPE service anywhere portal for details contact your IT
Yesterday It worked for me, but now Its not working. Why it is so?
My OPB agent is up and running and I've configured a email endpoint successfully.
Has anybody seen this before and know where the issue is?
Someone can help me ?
I am getting the following error while doing test connection in the endpoint for HP SAW - OO integration
jan 02, 2017 6:49:36 AM com.hp.maas.platform.services.integration.oo.domain.execution.TestConnectionTaskExecutor