HPE Storage Solutions Forum - ProLiant Storage Systems
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S.M.A.R.T. Health Response for Smart Array P840 ControllerOpen in a New Window

I have a DL-380 gen 9 with disks managed by RAID. If I retrieve S.M.A.R.T. information from a logical volume (such as /dev/sda) using smartctl, I get back information that indicates that this is the RAID controller, not the disks behind it. So I have two questions:

- Is the status returned by smartctl the status of the RAID controller itself?

- If so, how does this status relate to the status I get using hpssacli (which returns individual status for the controller, cache and battery/capacitor)



Smart Array P410i - choose appropriate OS - firmware downloadOpen in a New Window

On the Drivers & Software for HP Smart Array P410i Controller - HPE Support Center download page, besides language, there is an option to choose OS as well.

My intention is just to check firmware versions available and compare them to those currently in use. However, for different OSes, different results show up.

What is the appropriate choice for it? E.g. server I am working on is Ubuntu server, but I see no Ubuntu listed in the dropdown menu.

My output (not complete, obviously) of hpacucli ctrl all show config is:

Smart Array P220i in Slot 0 (Embedded)    (sn: XXXXXXXXXXXXXX)

      logicaldrive 1 (136.7 GB, RAID 1, OK)
   array A (SAS, Unused Space: 0  MB)

      physicaldrive 1I:1:1 (port 1I:box 1:bay 1, SAS, 146 GB, OK)
      physicaldrive 1I:1:2 (port 1I:box 1:bay 2, SAS, 146 GB, OK)

   SEP (Vendor ID ....)

Smart Array P410i in Slot 3               (sn: 5001438025905868)

      logicaldrive 1 (4.9 TB, RAID 1+0, OK)
   array A (SAS, Unused Space: 0  MB)

      physicaldrive 1I:1:1 (port 1I:box 1:bay 1, SAS, 900.1 GB, OK)

   Expander 250 (....)

   Enclosure SEP (Vendor ID HP, Model ....)

   SEP (Vendor ID ....) 



Using A Platter Disk as Spare for the Array of SSDsOpen in a New Window

Is it possible to use a normal rotating disk as a HOT-spare disk for the array of SSDs with HP Smart Array Controllers?

I'm considering to use SSDs for the new server and trying to save money with the spare drives.


P420 plastic seperatorOpen in a New Window


 I recently purchased a HP P420 raid card. It came with a piece of clear removable plastic in between the raid card and the cache module. I'm just wondering whether this should be removed before operation?

 The card is running a bit hot at the moment (85 degrees celcius at idle) and I'm concerned that this might be preventing heat from dissipating properly from certain parts of the board.



How To Request: Existing Physical Drive to Another Logical DriveOpen in a New Window


We are trying to shift some storage space that we have available from an existing logical drive to a different, existing logical drive. Is it possible to move some drives from bay 19 & 20 (as an example) in Logical Drive 4 and move them to logical drive 2 WITHOUT having to delete the content on logical drive 4?

Thanks for any help! 


P400 smart array won't detect any SATA Drives!Open in a New Window

I have the P400i Controller (PCI-E x8) and it has the 512MB Cache with BBWC module.

I purchased this and was proud to be an HP Smart array owner.

However, I've attached new SATA breakout cables (official HP parts) but when adding 3 connectors to 3x BRAND NEW 1TB SATA drives they are not detected by the array in the boot up initialisation or in the Windows ACU.

I therefore did troubleshooting, tried one drive at a time, tried another SATA breakout cable, tried another internal connector (2i instead of 1I) but still no luck.

Then i saw tech specs saying it uses SATA150, not SATA300, so I used Hitachi utility to change hard disk SATA config to the 150 spec so hardware-wise the drives think they are the old style bus (for old BIOS compatibility). They still won't be detected individually or in a group of 3!

They spin up fine, they are all new and they are different models (suggesting its not just one model type that could be the problem). 1x Hitachi CinemaStar 1TB, 1x Hitachi Deskstar 1TB and 1x SEAGATE BARRACUDA 1TB.

Firmware LATEST at 7.22. I downgraded and then re-flashed to 7.22 incase firmware was bad but still no luck.

I'm really trying to build the array urgently!!! Can anyone please help! I love HP but this is really doing my head in!


P410 Code 776 stuck queued for rebuildingOpen in a New Window

I replaced a drive that had a signficant number of reallocated sectors in a recently built RAID 5 array. I can't seem to get the array to rebuild, it is stuck with code 776 Redy For Recovery Logical Drive 1 Queued for rebuilding. Anyone know what the issue is? I have the ADU report, but I really don't know what to make of it. Also I can't seem to attach it to this post, so if anyone wants it let me know how best to post it.


smart array p212/256 raid6 licenseOpen in a New Window

hi there,

i just want to use raid6 on my smart array p212.

as it seems i can not buy a license anymore and i read a statement, that with firmware 6.64 i should not have to since raid6 has been enabled without license.

so now i am running the p212 with fw 6.64 but i got still no option for raid6 despite entering a license key.

could anyone please give me a hint? thx


Configure Logical Arry with hpssacliOpen in a New Window

How to configure logical array thru command line? With hpssacli command I'm having difficulty creating multiple logcal arrays (hpssacli allows to select all drives / some drives but with rest of the drives I'm not able to create 2nd logical array) 

Can anyone share the command to create multiple logical arrays?



Part number for Fusion IO Duo IO AcceleratorOpen in a New Window

I have a 2.4TB Fusion IO Due, HP part no. 674328-001 for which the auxiliary power cable has been lost.  I need to purchase a new power cable but HP seems quite helpless to assist me with this simple request.  Can anyone please provide me the part number for the power cable, tell me where I can purchase it, and confirm it will work with the HP-branded card?


Smart Array P212 SATA 3Open in a New Window

Hi all!

Does Smart Array P212 support SATA 3 disks (SATA 6Gbit/s)?

Thanks in advance.



Transformation Priority?Open in a New Window

I'm using P420i raid card. When I setup the raid, the Transformation Priority always default is LOW. But I want change it to medium or high. Where I can change it?

Note: In raid setup GUI don't have this option 

Smart Array P420i

Smart Array P420i


Erasing SAS drives with a P410Open in a New Window

I need to erase a pile of SAS drives (12G DP 10K 900GB 787647-001).   I don't have a spare HP server with SAS to do it.

I purchased an HP P410 (462919-001) controller and a cable set on Amazon.  I installed it in an old Dell SC1430. It initializes and an LED is green.

I can boot the HP ACU offline CD and the controller is recognized.  I was able to install an eval license. I get code 347 (cache not configured) and 267 (no drives) status codes.

The drives don't even spin up. I know the SATA power edges are on.

What am I missing?  The explanation for the code 267 says 1) there are no supported drives connected (meaning these drives aren't compatibel with this controller) or 2) a bad cable 3) dupe SCSI IDs (still happens with one drive attached) or 3) power to drives is off (nope) or 4) missing OS drivers (not applicable under ACU, right?)


HP SmartArray P812 and non HP serverOpen in a New Window

hi all!

i have HP SA P812.
I insert it in server Supermicro with system board X9DRi-F.
After message "Slot 5 HP Smart Array P812 Controller", server not booted

In server ML 350G5 this controller work property.

What i must do for use controler on Supermicro?


HP Smart Array firmware downgradeOpen in a New Window

Good day,

I recently installed HP Smart Array 642 into Dell server running Win2003. I just updated firmware when I noticed HP raid controller doesn't offer (F8) to configure it when booting.

Could you please tell me how to find some old firmwares for this controller? Maybe there is some hp ftp server...


P420/2GB and Supermicro X8DTN+Open in a New Window

Dear all,


I just installed P420 on my Supermicro X8DTN+ motherboard. when the system boots up, it recognizes the card and show the initialization process, but no option to enter to the configuration panel.

I also use some HP DL380P G8 machines which are very easy to configure via ACU.


My question is: is there any hot key to enter the configuration panel? or, whether is the card compatible with the motherboard?

My goal is to use the RAID for my ESXi VMFS environment.




SSA Status Message Reports Parity Initialization and PDU has no Alerts on Smart Array E200iOpen in a New Window



I was checking the status on a e200i I on a Windows server so first I installed HP SSA and it showed:


HP SSA Version:

Recognized: Smart Array E200i ->  Information Status Message(s)
785 Background parity initialization is currently queued or in progress on Logical Drive 2. If background parity initialization is queued, it will start when I/O is performed on the drive. When background parity initialization completes, the performance of the logical drive will improve.


So I left the server go for a few days and checked back and it showed the same status message.  At that point I performed a firmware upgrade of the e200I controller to the latest, as well as updated the windows driver to the latest available.  SSA still reported the same Partity Initialization.  At this point I installed the latest HP ACU/ADU since I realize SSA is a bit newer then the e200i controller and thought possibly it did not fully support it in hope that the ADU may have more information.  To my surprise ADU showed no issue:


HP ADU/ACU Version:

Recognized: Smart Array E200i in Embedded Slot
There are no status alerts at this time


THats where I am at now.  I am not sure which to beleive?  Is their any more accurate way to verify the controller's status and/or get the Parity Initialization to complete or correct the status message in SSA if it is incorrect?


Any thoughts / suggestions that will be appreciated!



how to update p400 firmware on linuxOpen in a New Window



I just intalled P400 on my system and checked it with hapcucli for firmware version. It says:


Smart Array P400 in slot 21 : Identify Controller

Configured Logical Drives 0 (0x00)
Configuration Signature 0x12345678
RAM Firmware Revision 5.20
ROM Firmware Revision 5.20
Hardware Revision 0x04
Boot Block Revision 0.03


I found the latest firmware update here:



but I am unable to install it:


[root@serenity Downloads]# ./CP013971.scexe

HP Enclosure ROM Flash.
Flash Engine Version: 2.06.10
Copyright (c) 2006-2009 Hewlett-Packard Development Company L.P.

No devices updated.


Any idea what I am doing wrong?

I also tried to find "firmware maintanance CD" from page above but it apperas that links to it are broken.


Thanks in advance for any help


P410 Boot LoopOpen in a New Window

Hello everybody,


i am building a NAS and wanted to implement a 3x3TB RAID 5.

After i learned that P400 Controller cannot manage >2TB (only showed 2TB / drive), i have ordered a P410/256 Controller.

The system did boot, but the controller showed there were no manageable hard drives.

So i did an online firmware upgrade (v 6.64), since the capability of managing more than 2 TB per drive were later implemented.

After the update, the display showed his good old "initalizing ... ***" but then rebooted and kept rebooting.

Whithout the controller, the system boots just fine. I have tried a lot of bios-changes, but nothing worked.


I am using a Windows Server 2012 R2 with this Hardware:

Asus P8P67 Rev 3 Mainboard

Intel Celeron G1620 Dualcore 2,7GHz Ivy Bridge CPU

1x 4GB Crucial DDR3-1600 RAM

1x 60GB Intel SSD330 Series OS-SSD

3x 3TB Intenso HDD

350 Watt Corsair VS PSU

Radeon Hd5000 Series PCIe GPU for low level configuration (rdp needs a booted OS and the board does not support intel iGPU)


Every component of the system uses most recent bios/firmware version.


There are many similar problem posts in different forums over the internet, but i only found 1 solution which was specific for a supermicro board/bios.


I found no way to downgrade the firmware since the reboot-loop is the first thing to appear after switching the system on. I cant even access EFI when the controller is inserted.

I tried to put it in another slot. Did not change the behavior.


Does anybody knows a way to change the firmware-version or even solve the boot loop with the most recent firmware-version?


Thank you for your help.




P.S: Sorry for any mistakes, i am no native english speaker. I have posted  this over at the consumer/other products forum, but were told to better try it here. If this should not be the right place, could a mod please move it? Thanks.


CLI Command to start RebuildOpen in a New Window

Hey there,


I upgraded the BIOS of my Supermicro Mainboard. After the upgrade the Smart Array P410 reports "Ready to Rebuild" on one Logical Drive. (no disk seems to have actually died)


Unfourtunatly I cannot press F1/F2 while the SA is booting because the Supermicro enteres a Bootloop if the OPROM is loading.


I can just manage the controller from the operating System.


Can anyone tell me the CLI command to start the rebuild?







=> ctrl slot=2 ld all show status

logicaldrive 1 (7.3 TB, 5): Ready for Rebuild
logicaldrive 3 (2.7 TB, 6): OK

=> ctrl slot=2 pd all show status

physicaldrive 2I:0:6 (port 2I:box 0:bay 6, 4000.7 GB): OK
physicaldrive 2I:0:7 (port 2I:box 0:bay 7, 4000.7 GB): OK
physicaldrive 2I:0:8 (port 2I:box 0:bay 8, 4000.7 GB): OK
physicaldrive 1I:0:1 (port 1I:box 0:bay 1, 1 TB): OK
physicaldrive 1I:0:2 (port 1I:box 0:bay 2, 1 TB): OK
physicaldrive 1I:0:3 (port 1I:box 0:bay 3, 1 TB): OK
physicaldrive 1I:0:4 (port 1I:box 0:bay 4, 1 TB): OK
physicaldrive 2I:0:5 (port 2I:box 0:bay 5, 1 TB): OK

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