HPE Storage Solutions Forum - Tape Libraries and Drives
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I can't add 2nd Drive in DataprotectorOpen in a New Window

Hi everyone,

I have :

- One HP MSL2024 0-Drive Tape Library (AK379A)

- 2xDrives HP MSL LTO-5 Ultrium 3000 FC (BL544B)

- and a HP Dataprotector Licenced.

The 1st Drive is correctly detect by the software. But the second drive doesn't show any scsi adress.

Both are connected on a SAN Switch.

When i tape this commande (devbra -devices) i get the following result (attached).

Did anyone get this problem before?



LTO Tape ejects while restarting WindowsOpen in a New Window

Hello together

I hope that somebody can help me.

If I restart our Windows Server 2012 R2, the tape gets ejected.

The backup runs on a physical server with backup exec and writes to a LTO-Ultrium 5 Drive.

Any suggestions or ideas, what it can be?

Thanks in advance



Cannot download HP Storageworks U320e SCSI Host Bus Adapter driver for Tap Library MSL 4048Open in a New Window

Hi All,

Recently we have installed the HP U320e SCSI Host Bus Adapter in our server but i am not able to download the drivers for this card on windows server 2008 R2. whenever i am trying to download from following link it is going to chinese language and failed. we want to connect our Tap Library MSL 4048 using SCSI cable.





How to put library drive in WARNING state ?Open in a New Window

I am testing one scenario on HP library ,so i need one dirve in warning state.

so is there any way to forcefully put drive in warning state ?


4048/2024 FirmwareOpen in a New Window


I have several old tape drives ML 4048's and 2024's. I am having issues with these devices and L&TT is telling me to udate the firmware as one option to fix...

I am trying to download the latest through L&TT vs4.22, but the path to the FTP site http://ftp.hp.com/pub/information_storage/ltt/firmware is bad, so no love there.

Also, trying to download from HP requires a sign in and support contract to download.

Can someone fill me in on what I need to do to get the latest firmware installed on my aging drives??



FC card suitable for LTO5 Ultrium 3280 8GB FC DriveOpen in a New Window


I would like to attach LTO5 drive to my PC.
I read the following web page and realized that there is a card that does not match the LTO drive


How can I find FC card(PCI express) lists that can mount LTFS.


Thank you




Tape Drive QuestionOpen in a New Window

Hi. We have a Windows Server 2008R2 and a NAS unit with a tape backup an HP AQ281A LTO-5 tape drive using an Adaptec 1045 adapter and Novastor software. The tape backup stopped appearing in the devices and the Novastor backup continually fails. I did a HP Diagnostic and it says the tape unit is working but it does not appear as a device when I go to "Computer". Sorry I am not too technical. Any suggestions would be appreciated.


Problem motor initialization hp dataprotectorOpen in a New Window


I have a problem with my hpe data protector unit, this show this error:

Status:   HE: setting of elevator pic value failed, error during motors initialization
Code: 86 03

And the backup tasks are not being done.

I try reboot unit, reboot server but same error.

Any help with this?


Upgrade MSL2024 Firmw 5.7 to 6.5Open in a New Window

Hi! I need your wisdom and experiencie for this....

I have an StorageWorks MSL2024 LTO5 Drive with firmware version 5.7 connected by SAS to a Win 2008R2 server and when i tried to use Veeam BKP 9 (upgrade2) the 2008 R2 reboots with BSOD.

I have read that the new firmware fix this issue but i cant download it becouse when i try to load the serial and the product ID the Support Center answere me the error: "the rigth doesnt exist. Check the ID..."

Some one could help me?

thanks in advance!



HP MSL2024 - problem with tape driveOpen in a New Window



We are experiencing a major problem with our HP MSL2024 Tape Library, more specificaly, with one of the tape drives.

We found the tape library to be unavailable with the LCD screen blinking green (like a christmass tree). Our backup software (ArcServe 16.5) wasn't able to finish any backup job.

When we restarted the library we got the message that one tape drive is missing and automatically disabled the drive. Now, we have the tape library with only one tape drive Ready, while the other one is Disabled.

The problem is that the tape library will not start if we disconnect the disabled drive, and apparently our backup software is not able to see the tape library without one of the tape drives.


Is it possible to start the tape library without one of the tape drives ?


Thank you and regards,


Secure Manager option on Tape library GUI is missingOpen in a New Window

Hi i m using HP MSL6480 tape library 

Library is updated to latest firmware ,still i am not able to see secure manager option there on library GUI.

Is there any other additonal license that i need to add ?


HP LTO-7 External Tape drive PlatformOpen in a New Window

Dear Support,

 we would like to purchase one of HP LTO-7 External Tape drive backup solution. let me know what kind of system configuration required for the smooth operation.

 our educational environment , we are using the dell servers, we would like to plan migrate to HP brand Gradually .

 the LTO-7 , is it support with dell servers. actually there havent any SAS 6GB  interface  vacant.

 if install a SAS card over the PCI , is it work Well  ?

 the external drive work with windows 7  Too ?

 seeking valuable comments 

with best regards,



R: Need Drivers for PD071H Ultrium LTO 3 Tape driveOpen in a New Window

Good Day,

I urgently need to get my PD071H Ultrium LTO3 Tape drive working.  There is nothing on HPE or HP for it.  A quick Google search finds that vendors still have their pages for it, but not HP.  I find blogs with links to sketchy driver sites, but our firewall blocks those.

We have the PD071H plugged into an Adaptec SCSI Card 29160, on an old box running 32 bit XP.  I moved it there b/c the software that comes with the adaptec card is what we used to use to write our tapes, that old XP box is the same model as the one that the tape drive was last used with, and I couldn't find a 64 bit Windows 7 version of the SCSI card drivers AND software.  

Any Help in this matter would be extremely appreciated.


How to connect HP MSL 2024 Tape Library with HP DL380 G8Open in a New Window

Hi All,

can anyone please tell me that how to connect HP MSL 2024 Tape Library with HP DL380 G8, there is no SCSI port available on HP DL380 server so now how can we connect and what are the options available.





Help Required for MSL4048 Tape Library for connecting with Server 2012 R2Open in a New Window

Dear Techs,

I am currently using HP MSL4048 Tape Library for taking the tape backups. Currently the library
is connceted to HP G5 Server via a SCSI cable running 2003 Server in it. We are using ArcServe
to take the backups. The scenario is I want to move from 2003 to 2012 R2 Server. I have
contacted the ArcServe team and took the necessary bakups for ArcServe.

So, please help me out in clearing my below doubts.

> Once I moved to 2012 Server, will it detect the MSL4048 Tape Library? I
will be decomissioning the 2003 Server and install the Server 2012 on the same Server.

> Incase it didnt get detected and needs some driver updates. From where can I
get the required updates for Server 2012 R2?

> Does the Tape Library requires a Firmware update as well?

Please see below for the Library details

Vendor HP
Product Name MSL G3 Series
Firmware Version 7.80
SCSI Compliance N/A

Medium Type ULTRIUM
Density Code Ultrium3
Format Type Fast Seek

Any help or information is much appreciated.

Thanks in advance,



VLS9000Open in a New Window

i coudnot able to Open Management IP ,how to open management IP  but i can open ILO module

kindly sugesst me

thanking you


Problems trying to use LTO block size above 64K on Windows 10Open in a New Window

I'm trying to use a blocksize of 256kB with an LTO-2 (Ultrium 460) drive on Windows 10 x64

The SCSI adapter MaxSGList is set to 65 which should be good for block sizes up to 512kB.

However the device is still reporting a maximum blocksize of 64kB. at least according to Starwind:

12/20 17:47:40.091 2ab8 SPTI: '\\?\scsi#sequential&ven_hp&prod_ultrium_2-scsi#6&3b67cb81&1&000300#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}': 'HP Ultrium 2-SCSI F63D': adapter 4, bus 0, target 3, LUN 0; maxTransferLength 65536, alignmentMask 0x0

The driver I'm using is hplto.sys, and the Device Manager "Tape Drive Parameters" tab for the device shows Maximum Block Size of 16MB.

So something is limiting it to 64kB :( 

Is there some Windows registry setting I need to "tweak" to raise the SPTI MaxTransferLength?

Or? ???

Thank you



Robotic movement error: 0x4C - Source emptyOpen in a New Window

Dear Experts,

We are getting the following "0x4C - Source empty" error on our MSL4048 tape library. Surprisingly enough searching on Google for this particular error brings "no results", so this is the reason why I decided to ask the question on this forum.

I did find an article that talks about "0x8A - HE: slider blocked" global error code., but the robotic movement error code is different in that article. They basically said to check if tapes are not hard to pull/push in/out storage slots. I have never noticed that when replacing the tapes. And the error occurs intermittently and I had seen backup ran on that tape that was referenced in the error a few days after the error appeared. The tape was not manually pulled after the error.

During the time of the error our SCOM system reported the "DPM: Library not available (3301)" alerts as well.

DPM Alert description:
Source: Hewlett Packard MSL G3 Series library (x64 based)
Last modified by: System
Alert description: Tape Library Hewlett Packard MSL G3 Series library (x64 based) could not be contacted. All jobs for Tape Library Hewlett Packard MSL G3 Series library (x64 based) will fail if the connection is not established. (ID: 3301). DPM encountered an error while attempting to control the autoloader on library Hewlett Packard MSL G3 Series library (x64 based) (ID: 25100)

Error details from the library itself:
16.12.31 02:19:11.79 Libctrl task Error - Source unexpectedly empty
Return status: 0x80 - command failed
Global error code: 0x8A - HE: slider blocked
Robotic movement error: 0x4C - Source empty
Current command: 0x15 - move cartridge
Task originator: 0x02 - CDB interpreter task
Extender library specifier: 0x00 - master library
Source element type.: 0x02 - storage slot
Element number: 0x15, 21
Destination element type.: 0x04 - tape drive
Element number: 0x01, 1
Component ID type: 0x02 - medium PVT (barcode)
Component ID: TP0077L5 (this is the tape name)

Library informaiton:
Model: MSL4048
Product ID: MSL G3 Series
Currently Installed Library Firmware: 8.30 / 3.20e
Bootcode Firmware Revision: 0.60
Barcode Reader: CSE600
Library Mode: Automatic, Random
Library Controller Version: LCM 1.0


Manually assigning a MSL4048 logical tape library to a LTO7 driveOpen in a New Window

Hi everyone,

I have a MSL4048 with 4 x logical libraries and 4 x LTO7 drives.

We use ARCSERVE as our backup software and the only way to assign logical libraries to LTO7 drives is through a wizard.

Before doing so, how can I tell what library is assigned to what LTO7 device?

ARCSERVE documentation states:


Note: Assigning a drive to a library lets the Tape Engine detect the presence of the drive in the library. If you are assigning drives manually, the drives inside multiple drive libraries must be assigned in the order that the library detects them. Typically, manufacturers configure libraries so that the first library drive has the lowest SCSI ID number, and the last library drive has the highest SCSI ID number. Be aware that this is not always the case. See the documentation supplied with your library for information about how your library’s drives are configured.

How do I determine the order of detection?



My HP MSL6030 is deadOpen in a New Window


my tape library MSL6030 is dead :-(((

Could I open it and replace the power unit?  Any other suggest?



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