HPE Storage Solutions Forum - Tape Libraries and Drives
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Too much delay in replacing Display Panel of my LaptopOpen in a New Window

I have HP Pavilion Notebook 14-AL176TX which is covered with ADP (HP Care pack serial number XVD3B56QSC97). It's display panel got damaged in an accident last month and I raised a ticket (Ticket # 5001639457) with HP on 19th July 2017. Since then 3 engineers have visited my place who have come with incompatible display panels and tried to replace the part. It has been a week since the last engineer visited and still there is no sign of the correct part reaching my home. I have not been able to work on my laptop for almost a month now. Service delayed is service denied. Please help!


Drivers for HP LTO-5 8705AOpen in a New Window

hello i need a drive for HP LTO-5 8705A for windows 7 x86





StoreEver LTO-7 Ultrium 15000 SAS Internal Tape Drive Third party CompatibilityOpen in a New Window



Dear We have Dell Servers with the below specification, and we are planning to buy "StoreEver LTO-7 Ultrium 15000 SAS Internal Tape Drives" to connect with Dell Servers


Existing Dell Server Specs:


Dell PowerEdge T430 Tower Chassis for Up to 8x 3.5" HDDs

Intel® Xeon® E5-2630 v4 - 2.20GHz/3.10 GHz, 25M Cache, 8.0GT/s QPI, HT, 10Core/20T (85W)

32GB RDIMM, 2400T/s, Dual Rank, x8 Data Width

4X Dell 2TB 7.2K RPM SATA 6Gbps 3.5in Hot-plug Hard Drive,13G, CusKit

PERC H330 Integrated RAID Controller

8x DVD+/-RW Drive SATA

Dual, Hot-plug, Redundant Power Supply 495W

Broadcom 5720 Quad Port 1Gb Network Card

Intel X550 Dual Port 10G Base-T Adapter, Full Height

iDRAC8 Express Integrated Dell Remote Access Controller, Express



So my question is that would i be able to get the HP Tape drives working with the above Dell Servers or do i need any changes related to the "PERC H330 Integrated RAID Controller"??? Actually my Vendor saying that this would work but i am confused as i didnt find any confirmation or denial over the Internet regarding this. Please reply. Thanks.


Backups getting failed due to error [90:182] Cannot append to medium (Details unknown.)Open in a New Window

Backups are getting failed with the error mentioned below. We have upgraded the library firmware from V5.10 to V5.20 based on HP recommendation. We tried replacing the one of the drive which caused this error. The drive was working fine for 24 hours, but now we are facing the same issue in the new drive. 

HP DataProtector software support CE has said it is hardware issue. We have enabled the drive based encryption from the HP DP tool end.

Once this error appears, the drive is marked in yellow fron DP GUI and the media used is marked as poor media.

My Environment 

Tape Library - HPE STOREEVER MSL 6480 

Library Firmware: 5.20

Drive Firmware : 25MW

Backup Tool - HP DataProtector 9.08 


[Major] From: BMA@mediaserver02.xxx.xxxxx.com "HP:Ultrium 6-SCSI_13" Time: 7/6/2017 6:44:54 PM
[90:182] Cannot forward segment. (Details unknown.)

[Major] From: BMA@mediaserver02.xxx.xxxxx.com"HP:Ultrium 6-SCSI_13" Time: 7/6/2017 6:44:54 PM
[90:65] Tape4:0:2:0C
Cannot append to medium (Details unknown.)

[Critical] From: VBDA@prdomatai01..xxx.xxxxx.com "prdomatai01-bkp.xxx.xxxxx.com [\\?\Volume{6c021fc5-8ef9-11e5-80de-806e6f6e6963}\]" Time: 7/6/2017 6:44:55 PM
Received ABORT request from SM => aborting.



How to install and configure HP LTO-5 External Tape Drive to RHEL ServerOpen in a New Window

we just bought HP LTO-5 Ultrium 3000 SAS External Tape Drive with PCIe 3.0 SAS Host Bus Adapter to be installed on HP DL380p G9 RHEL Server for connectivity.

if we install the PCIe on the server and connect Tape drive to it, How do i access the tape drive on the server for backup through GUI. Notice, server runlevel is 3. meaning that it is purely CLI


1 SAS card, 2 LTOsOpen in a New Window

Do they work if we connect 2 LTOs to 1 SAS card(with 2 port)?
Do they work if we connect 2 LTOs to 1 FC card(with 2 port)?
Does it work when the LTO(HP,IBM)(SAS,FC) is pulled out of the library and connected to the PC as standalone?
Thank you for your help.


LTO internal drive ,heat damage?Open in a New Window


When using SAS interface LTO internal drive,it  generate enormous heat 
I am afraid that heat generated by LTO device can  cause to damage LTO hardware or tape media.
Are  there any cases where LTO internal drives (or tape) are  broken by heat?
Can the LTO internal drive fail due to heat?

Thank you for your help



Need latest autoloader software for HP 1/8 LTO4 S-Buy Autoloader W/Rail KitOpen in a New Window


I am new to HP Tape library and need help in getting the latest autoloader firmware download link for :  HP 1/8 LTO4 S-Buy Autoloader W/Rail Kit.

Our current version is 2.7 and need to upgrade it to the latest available.

Request help in this,.




HP StorageWorks MSL6000Open in a New Window

Hi All,

I have an issue which backup server unable to detect tape library. May I know fiber cable able to connect directly from backup server to tape library or required SAN switch to get connected?


External LTO-5 Drive Solution with Windows 7 WorkstationOpen in a New Window


I am restricted to Windows 7 and LTO-5.  HP offers the Utrium StorageWorks LTO Ultrium 5 tape drive, p/n CM9123 found here: 


Can you recommend an HBA and associated drivers that will work with this drive please.  

Thank you in advance. 


SAS cable suitable for HP LTO7 driveOpen in a New Window


1)I am going to buy HP LTO7 drive.

Before buying I have some questions.

In LTO6, the connector type on the rear side  of the drive is EFF8482 (internal) and EFF8088 (external).

In the LTO7, I would like to know if there is a change in the connector type on the rear side of the drive.

2)Is it possible to connect FC type standalone LTO6 drive to PC main board

Thank you for your helping





Tape Drive Warranty!Open in a New Window

I have recently bought a Tape Library along with Internal LTO6 Tape Drive recently i.e., a month back. Now when I check the WARRANTY for the same, the tape library shows ACTIVE but the internal tape drive shows it expired in August 2016!!! I have checked with the supplier but he does not have any clue!!!

Can you advise to whom I need to contact in regards to the Tape Drive? Can you also advise what could be the reason? Is it a gray market product?


LTO-5 Ultrium 3000 SAS External Tape drive with RAIDED RHEL ServerOpen in a New Window

Hello Expert,

Please can one use LTO-5 Ultrium 3000 SAS External Tape drive with a RHEL server that has RAID configured on it.


Ultrium 960 firmware - cannot retrieve Firmware via LTTOpen in a New Window

Hi all,

I recently bought an Ultrium 960 for home use which has firmware G2AD - according to LTT, G66D is the latest and I'd like to upgrade it however the software errors out when trying to download the firmware.  If I navigate to the path shown in the error via FTP, it is not there.  

Is there another way to get the firmware as it has seemingly moved off the HPE FTP server?  

I do not have a support contract but surely for a product that is way past its production system lifetime it should be free to download firmware?  Locking away expensive software behind a paywall is understandable but not something as simple as device firmware or a diagnostic tool for products that are now well within the grasp of the IT Pro with a hobby.  

Fortunately a friend had a copy of LTT but cannot assist with the firmware acquisition.  



MSL 4048 LTO6 4 Drive, configure logical libraryOpen in a New Window

Thanks all for your help.

I've a Tape Library MSL 4048: 4 (LTO 6) Drives, FC connection to SAN switch.

Right now only 1 host (Server A) using it via FC connection, all 4 Drives are zone to Server A.


I want to another Server B can also using this Tape Library to do backup, I san the installaion guide, it can be configure Logical Library.

I would like to know more the concept of logical library, how it works? also zone all 4 drives to both 2 host?

how to prevent tape not beging used between these to backup server A and B.

Much appreciated if you have details on the above questions?

Thanks a lot.








LTO3 drive ejecting all tapes with "Tape Error" LEDOpen in a New Window

Hi all,

I'm new to using tapes for backups and so I bought a second hand HP LTO3 drive to have a play and see if I can learn something.

Unfortunately none of the LTO3 tapes I have work with this drive.  Any tape I put in makes a few clicking noises then gets ejected with the Tape Error LED flashing.

I have tried two HP LTO3 tapes, two Sony LTO3 and even an IBM LTO1 tape but they all get ejected (although the LTO1 tape doesn't cause the Tape Error LED to start blinking.)

Apparently there is a "HP Tape Tools" program that is able to provide more information about issues like this, but the only place I can find to download it is the HPE website which says I need a support contract in place which obviously I don't have as I'm just doing this for my own education.

Does anyone have any idea what the problem could be with the drive?

lsscsi says it's "[9:0:3:0] tape HP Ultrium 3-SCSI G53S /dev/st0".  There's about a million model numbers and part numbers on the label so I'm not sure which one is relevant (or even why there are so many) but one of them is the "regulatory model" which is "BRSLA-0401-DC".

If there's anything I can test please let me know.  Thanks!


Barcode SCAN "Chinese" Error DP 07.00Open in a New Window

Hi everyone,

I'm facing a big problem with the Barcode Scan in DP 07.00 that started some weeks ago. 

Everytime when we try to do the Barcode Scan, we get this error:

[Critical] From: MSM@SERVER NAME "LIBRARY NAME" Time: 10/05/2017 18:49:46

I've already tried to do the barcode scan via CMD, this error occurs:

e: 10/05/2017 18:53:04

I couldn't find any way to get ride of this error. Please, can someone help me?



HPE L&TT for an Ultrium 3000 off eBayOpen in a New Window

I've just obtained an HPE LTO-5 Ultrium 3000 tape drive off eBay and was under the assumption that LTFS standard is open.  I've tried to download L&TT for Mac to use it (I've also ordered a RocketStor adapter), yet L&TT download for Mac requires "entitlements".  What do I need to do to download L&TT for my own HPE tape drive?


HPE StoreOpen on Mac - no longer can store files 4GBOpen in a New Window

As recently as March 3, 2017  I was able to write files greater than 4 GB in file size to my HPLTO6 6250 tape drive, wh

ich is very important as I am backing up large video files.  I am using the HPE StoreOpen Standalone GUI to work with my tapes.

Somehow, within the last month, soemthing has changed.  When I try and copy a file bigger that 4 GB it now says these files cannot be copied because they are "too large for the volume's format."  Why would this be?  I don't believe I have changed anything except perhaps the MacOS.  I am not sure how to even begin troubleshooting.  Any help out there would be great.

MacOS Sierra 10.12.4

Fuse for MacOS 3.5.8

HPE StoreOpen Standalone 3.2.0 for Mac

Using the standard, purple, Ultrium 6.25 TB tapes


LTO 6 Tape Drive Connect with Desktop Machine Possibility ?Open in a New Window

Dear Experts,

i have a HP LTO 6 Tape Drive SAS Interface, i want to connect LTO 6 Tape drive to My Desktop Machine over a SAS HBA card with the Support of PCIex16 3.0 Slot.

Is it possible. ?

if yes , what kind of of SAS card should buy?

with best regards,


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