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Client using Azure cloud - Is Azure AD usable in HP Service Manager 9.5x ?Open in a New Window

Customer is going to use HPe Service Manager 9.5x in the cloud. Is it possible to use Azure's version of Active Directory for login information for HPe service Manager?

 

Getting "Update cancelled by trigger (se.base.method,update.record)" when changing KMdoctypeOpen in a New Window

Hello,

I'm trying to change the name of a document type but it's not saving and i'm getting Update cancelled by trigger (se.base.method,update.record) . It's only happening on the reference document type, I can rename all other document types just not the reference document type. 

I've tried logging in and out, the datapolicy and the DBdict looks alright, and I haven't made any triggers and don't see triggers that have to do with this

 Any ideas what could be causing this issue?? I've attached the full messages

 

CI value is not populating in HPSM via OMI IntegrationOpen in a New Window

Hi All,

I have done integration HPSM with OMI. All values are populating like title, impact, descriptionand and urgency...etc But CI Value is not pupulating in HPSM(field name logical.name).

I have not made any chnages in BDM Mapping, am not sure what chnages need to made in BDM mapping. Can any one suggest me here what exactly need to change in BDM Mapping.

Thanks in Advance,
Anjan RH

 

 

The logic behind sclink and scactivelinkOpen in a New Window

Hello dear experts!

 

Could someone please explain the logic behing using the html record links? For example, I used following link:

<a href="sclink://incidents:incident.id=\"SD123456\">Click me!</a>"

on incidents form and it worked fine. But, when I try to use it in on some other form it either doesn't works or opens the interaction search form, instead of opening interaction record form.

I tried to fiddle with de/ds/Object/States but weren't able to achieve success. I believe there are bunch of some rules and/or actions I have to do, prior to be able to use such links. Unfortunately, I weren't able to find any documentation on the case whatsoever. Could you please help me out with either explainig what to do to make those links happen or direct me towards the documentation on the sclinks.

 

Thanks in advance!

 

Rest api for Retreive incidents in the range of datesOpen in a New Window

Hi, I have integrated rest full api with my application successfully, now i have one requiremnt where i have to get the incidents in the range of dates.  I have search for the query lot, but no luck.

Example: have to get list of all closed incidents in between 1st Feb to 5th Feb .

Can any one help me to acheive the same.

Thanks

 

Can an assignment group reassign a ticket after Helpdesk has assigned the ticket to them ?Open in a New Window

Just want to know if an assignment group can reassign a ticket to another assignment group after helpdesk assigns the ticket to them.

If possible,what permissions do i have to give the memeber of the assignment group

 

Variable name for current logged in userOpen in a New Window

Hi Team,

 

I need to add a visible condition to a field at form level. If the logged in user is xyz only then that field should be displayed. I'm not getting the variable name which captures the current logged in user. Can some1 please guide me here.

thanks

 

 

Capture deny commentsOpen in a New Window

Hi Team,'

We are using 9.41 version of SM, whenever a request is approved or denied, we need to capture this comments and send it in the mail notification to the end user. I'm not sure how to capture the deny comments.

Please guide

Thanks in adv.

 

Problems Smart AnalyticsOpen in a New Window

Hi, I tried to condigured Hot topics Analytics but when I open it show me the error  

Cannot create Hot Topic chart (No engines available ).

Previusly I Start index from interactions

Some one Know which is the error?

 

Approver list need to populate in new drop list of IM Update IncidentOpen in a New Window

Hi All,

I have one requirement, created new dropdown list in UM Update Incident and need values to be populate which are present in approvers of that assignment group.

I did below steps, but that is not giving the result what i am looking for...

i have added below lines in probsummary table against link

field(from/source)                    File(To/Target)     Field(To/Target)
assignment.approver              Assignment            Name

Source Field                                 Target Field
Assignment.approver                  approvers

but this one is copying all the approvers list if click on fill button.

 

Can any one please suggest me here how can we make the queries in expressions and what exactly need to be added.

Thanks in advance

 

How to get the author to auto populate as the person opening the knowledge documentOpen in a New Window

Hello, 

I'm trying to get it so when a user opens a knowledge document that the author field I added would fill in with their full.name.

I got it to search and fill in with the information if you hit fill and select the contact

I've attached a picture of my link i'm using.

 

Create prompt when user selects more than 30 minutes earlier than open timeOpen in a New Window

TimeValidation.PNG

 

 Hi,

I am trying to set a validation for a customized field "reported time" in my HPSM 9.33. I need a warning message when user is selecting a date 30 minutes earlier than the open time at the "Reported Time" field. I had try the Validate Date in rulesets but i still not able to achieve what i need. Above screenshot shows my configuration. Is there any1 could provide a solution on how the validation to be trigger?

 

Parent and Child ticket relationship updateOpen in a New Window

we need to apply feature when the Master incident is set to Resolved, HPSM will also set the Child cases to resolved. Then Master ticket can be closed only after all child has been closed. Is there any possible ways or guides to configure these requirements?

 

Display date from JSOpen in a New Window

i have some js code wich take data  from SYSATTACHMENTS table, sysmodtime field.

Vvariable is assigned the value like:

 

...
var FileDate = attach.sysmodtime;
...

 

Then i display this FileDate on form (configurationItem.g) and this looks like that:

Thu Feb 09 2017 11:32:06 GMT+0300

How can i change display format to set it like i need, for example:

2017/02/09 11:32:06

or

2017.02.09 11:32:06

...

 

SLA and Empty Breach Time in ChangeOpen in a New Window

Hello, Experts,

 

We use HPSM 9.20 environment.

The next.breach field in the change ticket is epmty while SLO list is not and contains several entries.

Help me, please, to find the cause of this and fix it.

Thanks,
Vladimir

 

Unrecoverable error in application messagesOpen in a New Window

HPSM version 9.40 Codeless

In our QA environment I all of a sudden started getting back to back error messages:

2/10/2017 6:53 Unrecoverable error in application: se.base.method on panel call.sc.activity 3
2/10/2017 6:53 Unrecoverable error in application: se.view.engine on panel call.base.method.1 3
2/10/2017 6:53 Unrecoverable error in application: document.new on panel call.new.1 3
2/10/2017 7:00 Unrecoverable error in application: apm.activity on panel init.activity 3
2/10/2017 7:00 Unrecoverable error in application: se.base.method on panel call.sc.activity 3
2/10/2017 7:00 Unrecoverable error in application: se.view.engine on panel call.base.method.1 3
2/10/2017 7:00 Unrecoverable error in application: se.list.engine on panel call.view.engine 3
2/10/2017 7:00 Unrecoverable error in application: se.search.objects on panel call.list.engine 3
2/10/2017 7:00 Unrecoverable error in application: report.drill.down on panel search 3
2/10/2017 7:02 Unrecoverable error in application: apm.activity on panel init.activity 3
2/10/2017 7:02 Unrecoverable error in application: se.base.method on panel call.sc.activity 3
2/10/2017 7:02 Unrecoverable error in application: se.view.engine on panel call.base.method.1 3
2/10/2017 7:02 Unrecoverable error in application: se.list.engine on panel call.view.engine 3
2/10/2017 7:02 Unrecoverable error in application: se.search.objects on panel call.list.engine 3
2/10/2017 7:02 Unrecoverable error in application: report.drill.down on panel search 3

 

Just trying to see what may have caused this.

 

Limit Request categories and Assignment groupsOpen in a New Window

Hi Experts,

 

We have a requirement to limit the Request categories and Assignment groups display list based on certain condition or in other words predefined list of users should be able to see the limited list of Request categories while escalating the Integration Ticket to the Request.

Similarly, once the requested is created these people should see the limited list of assignment groups.

R's headstrong

 

Problem to add addlIPAddr in REST API.Open in a New Window

Hello, 

I'm trying to add addlIPAddr, but always receive :

The following values are ignored:{"addlIPAddr[addlIPAddress]":"192.168.99.100","addlIPAddr[addlSubnet]":"test_subnet"}

I've turned on REST access, all other fields comes correct, just issue with addlIPAddr.

I'm sending PUT request with this payload :

'logical.name': 'device_name',
'addlIPAddr[addlIPAddress]': 'ip_address',
'addlIPAddr[addlSubnet]': 'subnet'

Thanks. 

 

New Link FileOpen in a New Window

Hi,

I created new table "customTable" and new link file "customTable". Where and how can i relate this new link file to my created table?

Regards,
Ainer

 

Add column into attachment TAB in CI formOpen in a New Window

How can i add into TAB - "attachments" for CI form columns, for example, create date of attachments (sysmodtime)?

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