Is it possible to integrate (embed) third party widgets inside HPE Service Manager? If yes, could you point me to some documentation? Thanks.
PLease let me know the links for documentation. Also kindly let me know where is the document for links
I am finding it really hard to understand Links, including simple, complex ,special and vj links
Kindly let me know which link I should use to access the documentation for HPSM
To add an attachment to 9.34 service manager for webservice I share a video that can be useful for someone who is trying to do it without getting results
I share video with the procedure, forgiveness quality video:
Can anyone please let me know what a person should know or should be able to do in HPSM in each of the below skill Levels?
Basic, Intermediate, Advanced, & Expert.
I'm new to service manager. I'm learning Service Manager tools now a days. The tool is pretty good to use.
I would like to know about in which programming language the Service Manager tool was built upon. I mean, to develope SM tool, what frontend language being utilized by the devlopement team.
we have a customer requirement to update the multiple fields of multiple tickets at a time, like we update columns in an excel sheet.
At this moment customer has to open each and every ticket and update and save, customer wanted to avoid this.
Thanks in advance,
When an application team gets an incident ticket assigned to them (let's say from the Service Desk), and they need help from DBA, Hosting, and Network teams to triage the issue. Should they open a Related Incident ticket and get people to help them or should they be using Incident tasks?
What is the best practice for this scenario?
We are trying to design an hypothetical HP Service manager infrastructure.
I read the sizing documentation but I couldn't find any response to several questions :
1st : I saw in HP service manager sizing documentation several sizing for the Knowledge management module (small, medium, large...), is the search engine included in that ? (METI1.png file)
2nd : If the search engine is not included in that, do we have any precise metrics to calculate the resources to affect.
It's written minimum of 8GB of RAM, 16GB for better performance. (METI2.png file)
We expect only 50 users simultaneously on this functionally so the requirements seems very high according to our user number and incomplete.
Thanks in advance for your replies,
I have to deactivate the button 'Additional Properties' in the (change) taskplanner modul.
Please look at the attached screenshot.
I can not find the responsible displayoption to modify the condition that only sysadmin users will see this button.
I found a scmessage record with the Message Number 'ticketContext' which contains the string 'Additional Properties', but I don´t find any connection between this record and a condition to deactivate the button.
Any help is appreciated.
(SM 9.40.3006 P3 - Webtier 9.41 )
I am installing service manager 9.40 evalution version .it is asking for license before downloading demo data to the database .H can I get license.How can I get the license ?
To make it more convenient for you to access HP Service Manager (SM) product documentation, we are happy to announce that the latest SM 9.41 Help Centers are publicly accessible now.
To access them, click the links below:
Now you can easily share a Help topic by simply copying and pasting the corresponding URL.
We'd appreciate it if you could share with us your comments and suggestions.
HP Servie Manager Information Engineering team
I am trying to find documentation on building Alerts in Service Manager 9.33. Everything I have found so far only shows small pieces of the process.
Does anyone know where I can get Documentation to help me learn about Knowledge Managemet within SM94.0?
Is there any document on how to set up sms gateway in sm ? I had a sms gateway which accept http GET/POST method.
And is there any document which guide on how to create new notify method under notification??
Could you please provide me documents on Service Catalog and SLM configuration for HPSM v9.33?
It is really very urgent for me.
Waiting for your valuable input regarding the same.
I am not being able to find anything in SM Processes and Best Practices Guide.
I want to configure inbound email configuration using Connect IT to open Change Ticket.
Can any one please share the some documents which help me in configuring above requirment.