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|HPE Software Products: Service Manager Documentation Forum|
I am changing company and by that tool on which I am working.
I have worked in BMC Remedy system up to now and now I will be support / counsaltant for HPSM tool.
Can you help me with advice or link on best documentation to read for HPSM tool? As BMC HPE has a lot of material but I would like to know what is the best one for starting with that tool.
I am looking at SM help server about mailthreadcount and found following reference.
Is there a specific or logical reason of being 10 as default? Is this a matter of SM system limitation?
Is there any further reference somewhere?
I haven't been able to find much documentation on JavaMail, so I'm hoping someone can point me to a good document or even give me a primer here. All I've found so far has been the background process and sm.ini parameters, but nothing that explains how it works to determine what to check if something fails.
The company I recently started working for has A LOT of customizations, and because I'm unfamiliar with JavaMail, I can't tell what is OOB and what is customized.
thanks for share this important information.
Is it possible to integrate (embed) third party widgets inside HPE Service Manager? If yes, could you point me to some documentation? Thanks.
PLease let me know the links for documentation. Also kindly let me know where is the document for links
I am finding it really hard to understand Links, including simple, complex ,special and vj links
Kindly let me know which link I should use to access the documentation for HPSM
To add an attachment to 9.34 service manager for webservice I share a video that can be useful for someone who is trying to do it without getting results
I share video with the procedure, forgiveness quality video:
Can anyone please let me know what a person should know or should be able to do in HPSM in each of the below skill Levels?
Basic, Intermediate, Advanced, & Expert.
I'm new to service manager. I'm learning Service Manager tools now a days. The tool is pretty good to use.
I would like to know about in which programming language the Service Manager tool was built upon. I mean, to develope SM tool, what frontend language being utilized by the devlopement team.
we have a customer requirement to update the multiple fields of multiple tickets at a time, like we update columns in an excel sheet.
At this moment customer has to open each and every ticket and update and save, customer wanted to avoid this.
Thanks in advance,
When an application team gets an incident ticket assigned to them (let's say from the Service Desk), and they need help from DBA, Hosting, and Network teams to triage the issue. Should they open a Related Incident ticket and get people to help them or should they be using Incident tasks?
What is the best practice for this scenario?
We are trying to design an hypothetical HP Service manager infrastructure.
I read the sizing documentation but I couldn't find any response to several questions :
1st : I saw in HP service manager sizing documentation several sizing for the Knowledge management module (small, medium, large...), is the search engine included in that ? (METI1.png file)
2nd : If the search engine is not included in that, do we have any precise metrics to calculate the resources to affect.
Thanks in advance for your replies,
I have to deactivate the button 'Additional Properties' in the (change) taskplanner modul.
Please look at the attached screenshot.
I can not find the responsible displayoption to modify the condition that only sysadmin users will see this button.
I found a scmessage record with the Message Number 'ticketContext' which contains the string 'Additional Properties', but I don´t find any connection between this record and a condition to deactivate the button.
Any help is appreciated.
(SM 9.40.3006 P3 - Webtier 9.41 )
I am installing service manager 9.40 evalution version .it is asking for license before downloading demo data to the database .H can I get license.How can I get the license ?
To make it more convenient for you to access HP Service Manager (SM) product documentation, we are happy to announce that the latest SM 9.41 Help Centers are publicly accessible now.
To access them, click the links below:
Now you can easily share a Help topic by simply copying and pasting the corresponding URL.
We'd appreciate it if you could share with us your comments and suggestions.
HP Servie Manager Information Engineering team
I am trying to find documentation on building Alerts in Service Manager 9.33. Everything I have found so far only shows small pieces of the process.