HPE Software Blog: IT Service Management
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Welcome to the future - ITSM Automation and the impact on the service deskOpen in a New Window

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Faster deployments, quicker time to value, and reduced administration and maintenance with HPE ITSM Automation – find out how to achieve this today and tomorrow …


ITSMA Security Certification: Keeping your software secure !!!Open in a New Window

Security-aware product development starts with a well-documented and auditable development process. Keep reading to find out how HPE Software protects its products. ITSMAITSMA


Round up the latest in IT Service Management and Configuration Management in DallasOpen in a New Window

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Learn how to overcome the challenges your team faces and empower your ITSM to enable IT to accelerate to the current speed of business. Keep reading to discover how.


ITSM at the edge—What does the future hold?Open in a New Window

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IT Service Management is at a precipice, there is a change in the air with how IT services are delivered and consumed with DevOps, continuous delivery, and containers. Your organization needs to prepare for these shifts to embrace the potential within.


CMDB Trends of 2017 and Beyond: IT Executive Survey Results InfographicOpen in a New Window


Ensure your organization is navigating the ever-changing configuration management environment in 2017 by learning about CMDB usage, trends, budget, and needs from other IT executives! Keep reading to see the results of the IT Executive Survey.


Get your service desk first touch resolution on target and transform business with IT ManagementOpen in a New Window

smart ticket teaser.jpgIf you want to learn how Big Data can reduce ticket handling times and increase first call resolution rate of your service desk, this article provides some insights


HPE IT Service Management Automation Suite 2017.01 is available now!Open in a New Window

ITSM Marchitecture.jpgDid you know that HPE IT Service Management Automation Suite 2017.01 just hast been released? Read on for details …


ITSM Beat: February NewsletterOpen in a New Window

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Welcome to the February ITSM Beat Newsletter, your key to the latest happenings in the world of IT service management! This is your source for information on IT service management (ITSM) happenings, events and industry trends.


New AM Browser 1.1 - Reporting made easyOpen in a New Window

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AM Browser helps the world’s largest organizations to unleash the power of their most valuable IT Asset management (ITAM) data. Keep reading to learn how to utilize it for yourself and see things in the business you haven’t seen previously.


Save the date: EMEA Software Customer Forums 2017 in DublinOpen in a New Window

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Hewlett Packard Enterprise is pleased to announce the EMEA Software Customer Forums 2017 taking place in Dublin, 16-19 May. Keep reading to find out why you won’t want to miss …


Increase application performance and drive improvements with the latest CMS/UCMDB software!Open in a New Window

Is your company waiting for others to check if a version is worth installing? Or is it a first adaptor of software, determined to have the latest and the greatest? Read this article to find out why the latter is worth doing.


Good decision making starts with good configuration dataOpen in a New Window

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Recently, a global energy company started a CMS project with Whitlock to achieve two goals. Find out how they accomplished them with help from HPE.  


Benefits of the big data service desk: Hear one customer’s experienceOpen in a New Window

HPE20161102027_800_0_72_srgb.jpgMost of a service desk’s data is unstructured data, which is untapped. Big Data Analytics taps into this data for a better user experience and a more productive service desk. Join this webinar on February 1 …


HPE CMS and Containers Webinar: Don't Miss the Boat!Open in a New Window

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Are you ready to navigate the uncharted waters of containers in the world of CMDB? Join us on January 19th to find out!


Service Manager Process Designer can simplify your ITSM life. Get the secrets!Open in a New Window

GettyImages-529414691_800_0_72_srgb.jpgCan you imagine out-of-the-box ITIL-based processes, which can easily be tailored and configured to your needs? Keep reading to find out how Process Designer is for you …


ITSM Beat: December newsletterOpen in a New Window

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Welcome to the December ITSM Beat Newsletter- your key to the latest happenings in the world of IT service management.


The Premise and the Promise: what will 2017 bring for IT Service Management and the service desk?Open in a New Window

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Join me as I reflect on 2016 and the changes that have happened in the world of ITSM and make predictions for the upcoming year—bots, bots, bots!


What's New in HPE CMS 10.31!Open in a New Window

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With the holiday season approaching in many countries, the HPE CMS team has the special gift of a new software version release, CMS 10.31! Check out the new features here. 


Come and see what’s in your Service Anywhere Advent calendarOpen in a New Window

To help celebrate the end of the year, enjoy this Advent calendar with the theme of Hewlett Packard Enterprise Service Anywhere service desk software December release. Keep reading to learn more about the enhancements to the latest version.



HPE Discover London - The future belongs to the fast. Now available On-DemandOpen in a New Window

Now available on-demand from HPE Discover London Tony Sumpster’s ITOM keynote--The future belongs to the fast, transform your business with IT Operations Management. Keep reading to watch this session. 



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