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|HPE Software Blog: IT Service Management|
IT Service Management is at a precipice, there is a change in the air with how IT services are delivered and consumed with DevOps, continuous delivery, and containers. Your organization needs to prepare for these shifts to embrace the potential within.
Ensure your organization is navigating the ever-changing configuration management environment in 2017 by learning about CMDB usage, trends, budget, and needs from other IT executives! Keep reading to see the results of the IT Executive Survey.
If you want to learn how Big Data can reduce ticket handling times and increase first call resolution rate of your service desk, this article provides some insights
Did you know that HPE IT Service Management Automation Suite 2017.01 just hast been released? Read on for details …
Welcome to the February ITSM Beat Newsletter, your key to the latest happenings in the world of IT service management! This is your source for information on IT service management (ITSM) happenings, events and industry trends.
AM Browser helps the world’s largest organizations to unleash the power of their most valuable IT Asset management (ITAM) data. Keep reading to learn how to utilize it for yourself and see things in the business you haven’t seen previously.
Hewlett Packard Enterprise is pleased to announce the EMEA Software Customer Forums 2017 taking place in Dublin, 16-19 May. Keep reading to find out why you won’t want to miss …
Is your company waiting for others to check if a version is worth installing? Or is it a first adaptor of software, determined to have the latest and the greatest? Read this article to find out why the latter is worth doing.
Recently, a global energy company started a CMS project with Whitlock to achieve two goals. Find out how they accomplished them with help from HPE.
Most of a service desk’s data is unstructured data, which is untapped. Big Data Analytics taps into this data for a better user experience and a more productive service desk. Join this webinar on February 1 …
Are you ready to navigate the uncharted waters of containers in the world of CMDB? Join us on January 19th to find out!
Welcome to the December ITSM Beat Newsletter- your key to the latest happenings in the world of IT service management.
Join me as I reflect on 2016 and the changes that have happened in the world of ITSM and make predictions for the upcoming year—bots, bots, bots!
With the holiday season approaching in many countries, the HPE CMS team has the special gift of a new software version release, CMS 10.31! Check out the new features here.
To help celebrate the end of the year, enjoy this Advent calendar with the theme of Hewlett Packard Enterprise Service Anywhere service desk software December release. Keep reading to learn more about the enhancements to the latest version.
Now available on-demand from HPE Discover London Tony Sumpster’s ITOM keynote--The future belongs to the fast, transform your business with IT Operations Management. Keep reading to watch this session.
Thinking about the recent Service Management FUSION event and industry megatrends such as DevOps, SecOps, IoT, and hybrid cloud (including containers), I have been musing about the future of ITIL®. Service Management industry events are more likely to discuss DevOps and effectively managing multiple suppliers than fine tuning ITIL® processes. With this in mind, here are 5 steps to ensure that your service desk provides value now and into the future.
IT departments are already running incredibly lean since 2007 great depression and “Do more with less” is one of the biggest ask from CIOs to run their IT business. Surge on cloud computing, automating manual tasks, containerization of apps and improving IT delivery with IT services catalogue are some of the common strategies adopted by most of the enterprises. Maintaining controls and reducing costs should go hand in hand. In this blog, I will discuss three powerful strategies you can implement to drive down cost and maximize the efficiency of running IT business..