HPE Software Blog: IT Service Management
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Benefits of the big data service desk: Hear one customer’s experienceOpen in a New Window

HPE20161102027_800_0_72_srgb.jpgMost of a service desk’s data is unstructured data, which is untapped. Big Data Analytics taps into this data for a better user experience and a more productive service desk. Join this webinar on February 1 …


HPE CMS and Containers Webinar: Don't Miss the Boat!Open in a New Window

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Are you ready to navigate the uncharted waters of containers in the world of CMDB? Join us on January 19th to find out!


Service Manager Process Designer can simplify your ITSM life. Get the secrets!Open in a New Window

GettyImages-529414691_800_0_72_srgb.jpgCan you imagine out-of-the-box ITIL-based processes, which can easily be tailored and configured to your needs? Keep reading to find out how Process Designer is for you …


ITSM Beat: December newsletterOpen in a New Window

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Welcome to the December ITSM Beat Newsletter- your key to the latest happenings in the world of IT service management.


The Premise and the Promise: what will 2017 bring for IT Service Management and the service desk?Open in a New Window

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Join me as I reflect on 2016 and the changes that have happened in the world of ITSM and make predictions for the upcoming year—bots, bots, bots!


What's New in HPE CMS 10.31!Open in a New Window

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With the holiday season approaching in many countries, the HPE CMS team has the special gift of a new software version release, CMS 10.31! Check out the new features here. 


Come and see what’s in your Service Anywhere Advent calendarOpen in a New Window

To help celebrate the end of the year, enjoy this Advent calendar with the theme of Hewlett Packard Enterprise Service Anywhere service desk software December release. Keep reading to learn more about the enhancements to the latest version.



HPE Discover London - The future belongs to the fast. Now available On-DemandOpen in a New Window

Now available on-demand from HPE Discover London Tony Sumpster’s ITOM keynote--The future belongs to the fast, transform your business with IT Operations Management. Keep reading to watch this session. 




5 Steps to future-proof your Service DeskOpen in a New Window

Thinking about the recent Service Management FUSION event and industry megatrends such as DevOps, SecOps, IoT, and hybrid cloud (including containers), I have been musing about the future of ITIL®. Service Management industry events are more likely to discuss DevOps and effectively managing multiple suppliers than fine tuning ITIL® processes. With this in mind, here are 5 steps to ensure that your service desk provides value now and into the future.



User experience as the enabler of digital business: 3 steps to improving yoursOpen in a New Window

The business environment is changing quickly. Today’s IT departments want to be part of the solution, not part of the problem. Keep reading to learn the three things that IT will need to do to accomplish this task.



What’s your cost optimization strategy for 2017?Open in a New Window


IT departments are already running incredibly lean since 2007 great depression and  “Do more with less” is one of the biggest ask from CIOs to run their IT business. Surge on cloud computing, automating manual tasks, containerization of apps and improving IT delivery with IT services catalogue are some of the common strategies adopted by most of the enterprises. Maintaining controls and reducing costs should go hand in hand. In this blog, I will discuss three powerful strategies you can implement to drive down cost and maximize the efficiency of running IT business..


Maximize Your Success at Discover 2016 LondonOpen in a New Window

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The HPE Customer Success team is headed to London for HPE Discover! Keep reading to learn how to connect with the team and how to join the ITOM Insiders.


ITSM Beat: November newsletterOpen in a New Window

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Welcome to the first edition of the the ITSM Beat Newsletter- your key to the latest happenings in the world of IT service management.


Introducing Sage, the new Virtual Agent powers the Big Data service deskOpen in a New Window

Efficiency and a superior user experience are key success factors for the service desk in today’s IT environments. A virtual agent powered by Big Data helps achieve this success.


Your industry peers speak: Big Data service desk drives down costs, improves user experienceOpen in a New Window


In Big Data Service Desk events across Europe, HPE customers are gathering to share best practices and outcomes of using intelligent, Big-Data-driven capabilities to reduce service desk costs and improve user satisfaction.




HPE CMS Practitioners Forum - All about sharing ExperienceOpen in a New Window

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We all know and use the official channels to get support for our CMS products, but is there a place where we can share our experiences and talk to our peers regarding CMS issues? Keep reading to learn how to connect with the CMS Practitioner Forum.


From ITIL to Value: Maximizing your service desk valueOpen in a New Window

Join Scott Knox and I live on a November 17 webinar to discuss how your service desk organizations can provide more value in light of the changing directions of IT and Service Management.

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10 minutes to make your object support approval in SM9.50Open in a New Window

3 simple steps to make your object support approval.



The NEW SM has arrived: Discover HPE Service Manager 9.50Open in a New Window

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After many months of intense development, the new Service Manager 9.50 service desk software has been launched and I want to share details about the key capabilities introduced with this release with you. Keep reading


HPE IT Service Management Automation Suite 2016.10 is now availableOpen in a New Window


The latest release of HPE ITSM Automation Suite is the next step towards integrated solutions. Keep reading for a summary of what this release includes and what kind of solution integration use cases it enables.


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