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|HPE Software Blog: IT Service Management|
Most of a service desk’s data is unstructured data, which is untapped. Big Data Analytics taps into this data for a better user experience and a more productive service desk. Join this webinar on February 1 …
Are you ready to navigate the uncharted waters of containers in the world of CMDB? Join us on January 19th to find out!
Welcome to the December ITSM Beat Newsletter- your key to the latest happenings in the world of IT service management.
Join me as I reflect on 2016 and the changes that have happened in the world of ITSM and make predictions for the upcoming year—bots, bots, bots!
With the holiday season approaching in many countries, the HPE CMS team has the special gift of a new software version release, CMS 10.31! Check out the new features here.
To help celebrate the end of the year, enjoy this Advent calendar with the theme of Hewlett Packard Enterprise Service Anywhere service desk software December release. Keep reading to learn more about the enhancements to the latest version.
Now available on-demand from HPE Discover London Tony Sumpster’s ITOM keynote--The future belongs to the fast, transform your business with IT Operations Management. Keep reading to watch this session.
Thinking about the recent Service Management FUSION event and industry megatrends such as DevOps, SecOps, IoT, and hybrid cloud (including containers), I have been musing about the future of ITIL®. Service Management industry events are more likely to discuss DevOps and effectively managing multiple suppliers than fine tuning ITIL® processes. With this in mind, here are 5 steps to ensure that your service desk provides value now and into the future.
IT departments are already running incredibly lean since 2007 great depression and “Do more with less” is one of the biggest ask from CIOs to run their IT business. Surge on cloud computing, automating manual tasks, containerization of apps and improving IT delivery with IT services catalogue are some of the common strategies adopted by most of the enterprises. Maintaining controls and reducing costs should go hand in hand. In this blog, I will discuss three powerful strategies you can implement to drive down cost and maximize the efficiency of running IT business..
The HPE Customer Success team is headed to London for HPE Discover! Keep reading to learn how to connect with the team and how to join the ITOM Insiders.
Welcome to the first edition of the the ITSM Beat Newsletter- your key to the latest happenings in the world of IT service management.
Efficiency and a superior user experience are key success factors for the service desk in today’s IT environments. A virtual agent powered by Big Data helps achieve this success.
In Big Data Service Desk events across Europe, HPE customers are gathering to share best practices and outcomes of using intelligent, Big-Data-driven capabilities to reduce service desk costs and improve user satisfaction.
We all know and use the official channels to get support for our CMS products, but is there a place where we can share our experiences and talk to our peers regarding CMS issues? Keep reading to learn how to connect with the CMS Practitioner Forum.
Join Scott Knox and I live on a November 17 webinar to discuss how your service desk organizations can provide more value in light of the changing directions of IT and Service Management.
3 simple steps to make your object support approval.
After many months of intense development, the new Service Manager 9.50 service desk software has been launched and I want to share details about the key capabilities introduced with this release with you. Keep reading
The latest release of HPE ITSM Automation Suite is the next step towards integrated solutions. Keep reading for a summary of what this release includes and what kind of solution integration use cases it enables.