Posted By Vesna Soraic,
Thursday, November 14, 2019
Updated: Tuesday, November 5, 2019
by Vesna Soraic
Senior Product Marketing Manager
On Monday, November 11, Micro Focus announced that the most intelligent enterprise service management product, SMAX, is now available as a service (SaaS) in the United States and Canada. Read the full press release here. SMAX is the first application for Enterprise Service Management, ITSM and ITAM built on machine learning and an analytics platform. It offers extensible, out-of-the-box best practices to get up and running quickly. SaaS makes it even faster.
Below are the five most important benefits of SMAX via SaaS for our customers:
Subscription-based with minimal initial capital cost, which set SMAX up to become the lowest upfront investment solution among all service management vendors for enterprises. This will further decrease the SMAX TCO.
Faster time-to-value from faster implementations and no need to deploy SMAX by yourself. You can start using SMAX out-of-the-box automated processes and build your workflows - codeless - from day one.
Versionless with immediate to the latest functionality. Micro Focus will maintain SMAX and upgrade it each quarter so you can always leverage the latest innovations. SMAX configurations are codeless so upgrades of your configurations will be seamless.
No vendor lock-in as SMAX is the container-native application with true multi-tenancy capabilities. SMAX customers can easily switch from on-premise to SaaS or public cloud, or vice versa, or simply request to get their tenant data and configurations exported when moving to a third party.
AI-driven service management without operational complexity as SMAX SaaS has embedded and configured AI and machine learning into the core of the product. You do not need integrations with third party products and your data is never analyzed by outside products. Smart virtual agent, MAX, which is based on natural language understanding, is also now available in SaaS form.
According to Forrester Wave™: Enterprise Service Management, Q4 2019, in which Micro Focus SMAX has been named a leader, “Micro Focus provides one of the most intelligent service management platforms currently available, including uniquely advanced automated change risk scoring and proactive change optimization suggestions."
The SMAX as a service offering is available with the SMAX Premium Edition which includes ITSM, ITAM and ESM automated processes. Available on a subscription basis, SMAX as a service includes many extra capabilities not available with other vendors.
We are hosting the webinar “What’s New in Service Management Automation” on November 14 in which Michael Pott from product marketing and Doron Orbach from product management will talk about SMAX via SaaS, but also share other news from SMAX and Universal Discovery. If you miss the live webinar, the replay will be immediately available on the BrightTALK channel after the event.
It’s also my pleasure to announce the two new Studio apps available at Micro Focus marketplace:
Posted By Administration,
Wednesday, October 30, 2019
Updated: Monday, October 28, 2019
Join us in welcoming our new Vivit EMEA/APJ Liaison, Iris Boers.
Iris comes to us with more than 20 years of experience supporting marketing, PR and communications for global IT companies such as SAP, Palo Alto, Suse, Novell and Micro Focus. Through her many years of experience with Novell, Attachmate and Micro Focus, we trust the roles she has held for both the European and German marketing team will be a great asset to Vivit. She also has a profound product knowledge and as established a large network within the Micro Focus family.
"I am very happy to be able to support the Vivit team now and look forward to working with these fantastic colleagues and especially with the Board and various chapter leaders and members throughout Europe and APAC", Boers said.
She is particularly looking forward to explaining the many advantages Vivit offers as a user community to the new extended circle of customers and partners resulting from the spin merge.
Vivit’s welcomes our new COBOL SIG Leader, Jerome Rose with Infosys. Jerome has over 25 years experience as a mainframe Cobol developer/analyst and more recently as a Business Systems Analyst in a distributed platform. He has interacted with many clients across markets but will definitely share his experience in two key areas; health care and finance. In addition, Jerome has the support from key contributors at Micro Focus; Derek Britton, Global Product Director for Application Modernization, Ed Airey, Director Product Marketing and Paula Barker, Marketing Manager. Register today the first Vivit COBOL SIG webinar on November 20th. Look for more exciting news coming soon regarding our first ever COBOL SIG!
Posted By Chris Trimper,
Tuesday, September 10, 2019
Updated: Tuesday, September 10, 2019
Many people have difficulty finding their voice or a platform to be heard. Let Vivit help you with your voice and be your platform.
Several years back I became a Vivit member because I was curious about how other people used the now Micro Focus tools in their environment. As time progressed and I networked with other users, I started to discover that I wanted to share more. Through various opportunities with Micro Focus and Vivit, I was able to find my voice and my audience. Since then I have spoken at various Micro Focus related conferences to my peers, several Vivit Local User group meetings and a handful of Vivit managed webinars. One of the most difficult things to do is stand up in front of an audience (of any size) and speak, but once I became comfortable, I found that the benefits of speaking far outweighed the fear. Here are a few that I have experienced:
Improve communication skills
Make new social connections
Expand your professional network
But if you are still terrified of walking on a stage and you are just not there yet, this year Vivit is hosting a new event, Virtual Customer Days. We are looking for people to speak/tell their story about using Micro Focus products. The big difference is the format. The content of sessions is pre-recorded video sessions where you can choose to show yourself or just speak with your keyboard and monitor providing the visuals. Each speaker will be doing a live Q/A video session, but no need to be intimidated, these are fun. This format is no different than talking to your favorite aunt or uncle via facetime, only that it is your colleagues and fellow Vivit member.
Posted By Jonathon Wright,
Thursday, July 18, 2019
Updated: Friday, July 12, 2019
Directly following on from my previous blog on the EMEA Roadshow in London the announcement of ‘ALM Octane’ local user group (LUG) on the Vivit-Worldwide slack channel #ALMOctane . A few weeks later, we organized to meet at the Micro Focus offices in London to discuss and share our experiences of enterprise adoption of ‘ALM Octane’.
Click the Vlog above for a quick summary of topics explored at the LUG event, along with some bonus follow up material see the [COMING SOON] section.
First, I would like to thank our UK LUG leader, Richard Bishop for organizing the event, then the Micro Focus partners who attended to showcase the art of the possible with ‘ALM Octane’:
Tom Millichamp (Edgewords) & Steve Brooker (EOH) – Presentation on “Test Automation with ALM Octane”
Additionally, I would like to also thank the Micro Focus customer success, research & development and product management teams for supporting the event and organizing some additional follow up content – [COMING SOON].
I was lucky enough to be involved with the ‘ALM Octane’ beta programme about 4 years ago, so had direct involvement on some of the feature enhancements such as the GERKIN syntax parser.
In the meantime, it was great to see what the Data Scientists at Piccadilly Labs have been working on pulling reference data from ALM, Jenkins, JIRA & GIT to provide Predictive ALM algorithms for example defect triage and automatically identifying the most suitable to provide the fix with over a 70% accuracy rate. Adam Smith also demonstrated the gamification and data visualization techniques to provide goal-driven insights that provide enterprise-grade executive scorecard (cascading KPIs).
After a fantastic practical end to end ‘ALM Octane’ demo from Tom Millichamp a certified Micro Focus trainer from Edgewords, the main discussion quickly focused on sharing experiences of enterprise adoption ‘ALM Octane’ product with the enterprise customers and user community at the event. The main concern raised was around the migration from the traditional ‘ALM.net’ product to ‘ALM Octane’ especially when it came to the investment of automated script repositories stored in the ‘ALM.net’ platform directly.
Migration of Test Assets from ‘ALM.net’ to ‘ALM Octane’;
Productivity improvements and PPM integration;
Leveraging UFT object repositories within LeanFT
The conversion process being only one-direction?
What will happen with AI-based object identification released this week in UFT 14.53?
Default Jenkins node is master and must be manually changed to slave node to support execution of UFT runner.
Lack of support for YAML or low-code / no-code to describe tests within pipeline (manually selecting Jenkins plugins)
Support for GERKIN execution directly from ‘ALM Octane’ test editor for SDET persona and LeanFT IDE support for Cucumber / Specflow
End to end demos featuring a breakdown of each product/capability and persona i.e. Developer, SV as Code, GITOps, CDD and collaboration (Slack/Teams).
The user community plans to follow up with Micro Focus directly on the above-raised concerns around enterprise adoption beyond ‘ALM Octane’ and will hopefully have answers for the next LUG meetup.
In the meantime, why not visit our YouTube channel and hit subscribe, that way you will be able to receive all the [COMING SOON] content mentioned in blog / VLog.
Posted By Administration,
Thursday, July 11, 2019
Updated: Friday, June 28, 2019
This year’s ADM Summit in Chicago was too good to miss! That’s why we’re bringing you the ADM Summit on Demand, where you can explore the great content presented on site; from customers sharing best practices and invaluable usage tips to product roadmaps and what’s next for the Micro Focus ADM Portfolio.
The content was built from the ground up to address common challenges and provide solid, proven solutions. Benefit from extensive insight targeted at helping you create and deploy innovative apps that not only meet but exceed customer expectations.
This year's World Quality Report states that 43% of users don’t have the right tools for the job, quick caveat, we all also know that is not just tools but culture/people and how we work, i.e, process/methodology.
But for the moment let us focus on the Toolsmith when selecting a new tool. What is one of the most important assessment criteria? How to get data in and more importantly getting it out again? Vendor lock-in is one of the deadly sins of any software provider.
When we talk about getting data out, the first thing that comes to mind is a spreadsheet or a CSV (flat file) from 1972. Thankfully, as we enter 2020 we can now rest assured that Micro Focus has our back when it comes to next-generation Predictive Analytics, that global giants like the Ubers of the world rely on.
I remember when I started out, my go-to reference material was the TestDirector API manual, over 20 years later I still have customers pulling data out of the same data schema for reporting cascading KPI across the business.
This behavior needs to stop, especially when we look at the amazing integrations that Micro Focus provide like support for Grafana, InfluxDB, and Vertica.
This becomes essential when it comes to continuous deployment and delivery (CDD) as well as support for process mining for robotic process automation.
After speaking with Renato Quedas at some lengths from Product Management around the shift from Application Lifecycle Intelligence (ALI) to Micro Focus Connect (MFC) across the product families.
This is excellent news for a global organisation that is looking to adopt enterprise-wide platforms like Octane, which Vivit facilitated the first ever ALM Octane user community during the breakout.
If you are interested in getting involved, the next Vivit Local User Group will be hosted at the Micro Focus offices in London on Monday 8th July between 15:00 to 17:00 GMT or join the live Q&A on our Slack (http://bit.ly/VivitWorldwide) channel on #ALMOctane.
Additional, I’m proud to announce that the Vivit Virtual Customer Days will be shortly announced for October 8th – 10th and the call for submissions are now open (http://bit.ly/VivitVirtualConference).
Before I go, I just wanted to share a few more upcoming product announcements, having previously written a book on Unified Functional Tester the product re-branding came as a bit of a shock.
Personally, I really like the UFT Developer, I had seen this change on a prior roadmap, but cannot quite get my head around UFT One? (unless they have secret plans to support consoles) also Mobile Center to UFT Mobile is really going to confuse people.
The announcement of the rebranding of LoadRunner Enterprise and Cloud from Performance Centre and StormRunner is great and the changes to the user interface look fantastic.
Looking forward to what Micro Focus has in store for us all, as we continue to follow the Micro Focus EMEA Roadshow next month!
Posted By Jonathon Wright,
Tuesday, June 18, 2019
Updated: Tuesday, June 18, 2019
by Jonathon Wright
Vivit Board President
Following on from my prior blog on “Discover the New,” in Berlin Micro Focus vision was clear, exactly a year on today the messaging has evolved.
Driving the ‘Digital Transformation’ journey was no longer just C-suite discussion around ‘Agility’, ‘Speed’, ‘Cost’ and most importantly ‘Pivoting’. However, when it came down to ‘just doing it’ the ‘People’, ‘Process’ and ‘Technology’ was not just ‘not ready’. The question is ‘are you really ready’ now?
The question is was ‘Digital Transformation’ really a necessary evil? What companies were doing that was so wrong that they needed to fundamentally ‘Change’. If you asked the research communities a few years ago, what the IT landscape should look like by 2020? I’m pretty sure they would have predicted something very different.
This year the messaging has evolved to more ‘Don’t Panic.’ It is more around leveraging your investment, not throwing everything away and starting again. I strongly believe this holds true when it comes to ‘tooling’, the temptation to switch to something ‘shiny and new’ or free, over something ‘proven and enterprise-grade’ with an associated cost.
The adoption of open-standards/open-source is essential for the success towards failing fast and learning rapidly. They also need to provide enterprise scale (not just SaaS’fy or cloud support), more importantly the capabilities within the ITOM realm of operational site reliability (i.e., OpsDev) and chaos engineering (i.e., systemic failure).
When I spoke with Jerome the CTO, this last time last year, his biggest challenge was how to build the ability to provide insight across ‘toolchains’ for heritage products, this ability to have a single plane of glass to apply predictive analytics technologies within the ADM, ITOM & Security stacks (i.e. common data store/schemas).
My question for Micro Focus was this year, with them starting to offer cognitive technologies such as ‘Predictive Analytics’ platforms across the stack (such as Vertica). How do they plan to also support organisations building Enterprise A.I platforms (GATED.AI) and next generation technologies (such as GraphDB / TensorFlow / Kafka) and the associated process and methodologies within the ‘toolchains’ to support Intelligence Operations (AIOps).
Posted By Vesna Soraic,
Thursday, June 13, 2019
Updated: Friday, May 31, 2019
by Vesna Soraic
Senior Product Marketing Manager
A few days ago, precisely on June 7, Micro Focus released SMAX 2019.05. If you are a SMAX customer or if you are following news about Micro Focus’ machine learning based solution for ESM, ITSM and ITAM, then you know we bring new versions punctually every quarter. This May release comes with some exciting new capabilities and over a dozen of features suggested and most voted by our customers.
Major new and enhanced capabilities include:
Smart virtual agent, with AI Natural Language Understanding (NLU), which provides automated support through conversations and executing tasks
SMAX apps Marketplace and the ability to publish and distribute SMAX apps
Google cloud support with managed Kubernetes, which lowers the entry barrier to containers and admin costs
Unit-based licensing for even bigger license flexibility
Let’s take a brief look into each of these new capabilities.
The smart virtual agent, named ‘Max’, is conversational now, and understands and correlates users' text inputs with intents to recognize new intents, using NLU and machine learning based on embedded AI technology. This enables Max to mimic an interactive and human-like experience for end users. Max can be trained for users’ intents, but most importantly, the system will learn automatically from service desk activities and structured and unstructured data. This capability is based on the industry-standard design you can find in Amazon Alexa and Google Dialog Flow. Smart virtual agent can still perform a smart search based on embedded IDOL and can drive automation, for example, to reset user password or update their profiles. As your users adopt Max, expect a significant drop in the number of open tickets and a more satisfied workforce, because issues are resolved faster, uncomplicated, 24 hours a day and 7 days a week. Service desk agents have more time to spend on more important work.
Max, the new virtual agent
With SMAX 2019.05, Studio apps can be exported and published to Marketplace, imported into SMAX or moved to another tenant. Micro Focus and its partners can now build reusable content and share it with the community. With this release, Marketplace comes with two SMAX apps, Capacity Management and SecOps.
SMAX is based on the latest container and Kubernetes technology. In order to significantly lower the entry barrier to this technology with all its advantages, SMAX 2019.05 supports Google cloud with managed Kubernetes. This gives partners and customers easy access to a Kubernetes cluster without having them to set up and maintain it themselves. Managed Kubernetes for AWS and Azure is on our roadmap.
SMAX licenses will be sold in units for new customers, and they can decide how to split units between named and concurrent users. 1 unit equals 1 concurrent user or two named users. Customers can change the ratio at their discretion without changing the contracts. Unit-based licenses are optional for existing SMAX customers.
For more information about this SMAX release, listen to following on-demand webinars:
Posted By Jon Kies,
Thursday, June 13, 2019
Updated: Friday, May 31, 2019
by Jon Kies
Manager, ITOM Product Marketing
Network Operations Management continues to accelerate its evolution as the best choice for enterprise network management. With our latest release, we add to the substantial capabilities including our new workflow based-UI. However, the key to accessing our new capabilities is the ability to easily upgrade. The 2019.05 release provides a direct upgrade path to the classic releases of NA, NNMi, and NOM from versions 10.1x, 10.2x, 10.3x, 2018.08, and 2018.11. Customers are able to skip up to 10 intermediate releases, save time and reduce risk in upgrading, and take advantage of a variety of new features, enhancements, and quality improvements.
And, whether you’re using NNMi or Network Automation, one of the really amazing stories is the success that Accenture has had with Network Operations Management. From the go-live date, Accenture achieved 40% incident reduction, 30% reduction in mean time to repair, 90% correlation yield and reporting that brings together IT and business data. See how you can enjoy the same success as Accenture in this video.
Can't see the video above? Click here to view on YouTube.