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EMEA Roadshow – “Cognitive Engineering - Evolution over Revolution”

Posted By Jonathon Wright, Tuesday, June 18, 2019
Updated: Tuesday, June 18, 2019

by Jonathon Wright
Vivit Board President

Following on from my prior blog on “Discover the New,” in Berlin Micro Focus vision was clear, exactly a year on today the messaging has evolved.


Driving the ‘Digital Transformation’ journey was no longer just C-suite discussion around ‘Agility’, ‘Speed’, ‘Cost’ and most importantly ‘Pivoting’. However, when it came down to ‘just doing it’ the ‘People’, ‘Process’ and ‘Technology’ was not just ‘not ready’. The question is ‘are you really ready’ now?


The question is was ‘Digital Transformation’ really a necessary evil? What companies were doing that was so wrong that they needed to fundamentally ‘Change’. If you asked the research communities a few years ago, what the IT landscape should look like by 2020? I’m pretty sure they would have predicted something very different.

This year the messaging has evolved to more ‘Don’t Panic.’ It is more around leveraging your investment, not throwing everything away and starting again. I strongly believe this holds true when it comes to ‘tooling’, the temptation to switch to something ‘shiny and new’ or free, over something ‘proven and enterprise-grade’ with an associated cost.


The adoption of open-standards/open-source is essential for the success towards failing fast and learning rapidly. They also need to provide enterprise scale (not just SaaS’fy or cloud support), more importantly the capabilities within the ITOM realm of operational site reliability (i.e., OpsDev) and chaos engineering (i.e., systemic failure).


When I spoke with Jerome the CTO, this last time last year, his biggest challenge was how to build the ability to provide insight across ‘toolchains’ for heritage products, this ability to have a single plane of glass to apply predictive analytics technologies within the ADM, ITOM & Security stacks (i.e. common data store/schemas).


My question for Micro Focus was this year, with them starting to offer cognitive technologies such as ‘Predictive Analytics’ platforms across the stack (such as Vertica). How do they plan to also support organisations building Enterprise A.I platforms (GATED.AI) and next generation technologies (such as GraphDB / TensorFlow / Kafka) and the associated process and methodologies within the ‘toolchains’ to support Intelligence Operations (AIOps).


Get involved with the discussions now, by joining the Vivit-Worldwide.org community Slack channel.

Your Community Needs You!

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SMAX 2019.05, Your Cloud-native ESM Solution, is Here!

Posted By Vesna Soraic, Thursday, June 13, 2019
Updated: Friday, May 31, 2019

by Vesna Soraic
Senior Product Marketing Manager
Micro Focus


A few days ago, precisely on June 7, Micro Focus released SMAX 2019.05. If you are a SMAX customer or if you are following news about Micro Focus’ machine learning based solution for ESM, ITSM and ITAM, then you know we bring new versions punctually every quarter. This May release comes with some exciting new capabilities and over a dozen of features suggested and most voted by our customers.

Major new and enhanced capabilities include:

  • Smart virtual agent, with AI Natural Language Understanding (NLU), which provides automated support through conversations and executing tasks
  • SMAX apps Marketplace and the ability to publish and distribute SMAX apps
  • Google cloud support with managed Kubernetes, which lowers the entry barrier to containers and admin costs
  • Unit-based licensing for even bigger license flexibility

Let’s take a brief look into each of these new capabilities.

The smart virtual agent, named ‘Max’, is conversational now, and understands and correlates users' text inputs with intents to recognize new intents, using NLU and machine learning based on embedded AI technology. This enables Max to mimic an interactive and human-like experience for end users. Max can be trained for users’ intents, but most importantly, the system will learn automatically from service desk activities and structured and unstructured data. This capability is based on the industry-standard design you can find in Amazon Alexa and Google Dialog Flow. Smart virtual agent can still perform a smart search based on embedded IDOL and can drive automation, for example, to reset user password or update their profiles. As your users adopt Max, expect a significant drop in the number of open tickets and a more satisfied workforce, because issues are resolved faster, uncomplicated, 24 hours a day and 7 days a week. Service desk agents have more time to spend on more important work.

Max, the new virtual agent

With SMAX 2019.05, Studio apps can be exported and published to Marketplace, imported into SMAX or moved to another tenant. Micro Focus and its partners can now build reusable content and share it with the community. With this release, Marketplace comes with two SMAX apps, Capacity Management and SecOps.

SMAX is based on the latest container and Kubernetes technology. In order to significantly lower the entry barrier to this technology with all its advantages, SMAX 2019.05 supports Google cloud with managed Kubernetes. This gives partners and customers easy access to a Kubernetes cluster without having them to set up and maintain it themselves. Managed Kubernetes for AWS and Azure is on our roadmap.

SMAX licenses will be sold in units for new customers, and they can decide how to split units between named and concurrent users. 1 unit equals 1 concurrent user or two named users. Customers can change the ratio at their discretion without changing the contracts. Unit-based licenses are optional for existing SMAX customers.

For more information about this SMAX release, listen to following on-demand webinars:

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Micro Focus and Accenture: Network Operations Management

Posted By Jon Kies, Thursday, June 13, 2019
Updated: Friday, May 31, 2019

by Jon Kies
Manager, ITOM Product Marketing
Micro Focus

Network Operations Management continues to accelerate its evolution as the best choice for enterprise network management. With our latest release, we add to the substantial capabilities including our new workflow based-UI. However, the key to accessing our new capabilities is the ability to easily upgrade. The 2019.05 release provides a direct upgrade path to the classic releases of NA, NNMi, and NOM from versions 10.1x, 10.2x, 10.3x, 2018.08, and 2018.11. Customers are able to skip up to 10 intermediate releases, save time and reduce risk in upgrading, and take advantage of a variety of new features, enhancements, and quality improvements.

And, whether you’re using NNMi or Network Automation, one of the really amazing stories is the success that Accenture has had with Network Operations Management. From the go-live date, Accenture achieved 40% incident reduction, 30% reduction in mean time to repair, 90% correlation yield and reporting that brings together IT and business data. See how you can enjoy the same success as Accenture in this video.

Can't see the video above? Click here to view on YouTube.

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What's In My Toolbox?

Posted By Chris Trimper, Thursday, May 9, 2019
Updated: Tuesday, April 30, 2019

by Chris Trimper
Vivit Education Director

A few weeks back I had the opportunity to give a talk at the Micro Focus ADM Summit in Chicago, titled 'How Independent Health reduces testing time and costs with UFT'. This session was both a technical deep dive into the capabilities lying within UFT, as well as a hope to open up eyes to features available to testers. Frequently Micro Focus is adding features and capabilities to our software and as a customer, we may not be aware of these new gems.

As we all do our own versions of spring cleaning, I encourage anyone with Micro Focus software, or those considering buying some, to look at the full feature set available. Each upgrade I take of UFT, ALM, and LoadRunner I revisit the features available to me. For example, UFT 14.52 has a really nifty feature that allows me to plug in a mobile device and automate right from my PC without the need to integrate with Mobile Center - this is huge! (And it cost me nothing - good job R&D peeps - we appreciate the consistent value you are adding for us!)

If you are unsure as to what you have, what you can do with what you have - please consider reaching out to your Micro Focus Partners, sales representatives, and your fellow Vivit members. We all love to geek out about the software we use on a consistent basis. Save a little time by knowing what you own and 'what is in your toolbox'.

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Welcome New Leaders

Posted By Administration, Thursday, May 9, 2019
Updated: Monday, May 6, 2019

Beau Richards
Beau Richards
Information First
LUG Leader for Toronto (IM&G)

Beau Richards is a fifteen-year professional in the Records Management space and specializes in Content Manager and ControlPoint. Beau has worked with all the versions including TRIM Context, HP TRIM, HPE Records Manager and now, Content Manager. Beau has achieved AIIM Practitioner certification in Electronic Records Management, Electronic Content Management, Email Management, and Managing Records and eDiscovery in SharePoint 2013.

Jerry Sisson
Jerry Sisson
Micro Focus
  San Diego, Orange County and Los Angeles LUG Champion

Jerry is a Regional Manager with Micro Focus, growing relationships with key multi-vertical Commercial accounts in the South Texas, New Mexico, Arizona and Southern California regions. Jerry shares the value of the Micro Focus software solutions and related Professional Services with these customers while specifically focusing on the IT Operations Management (ITOM) portfolio.

Jerry enthusiastically volunteered to lead the Southern California Local User Groups for Vivit to foster peer to peer discussions with customers and prospects, to drive further awareness of Micro Focus solutions and to improve overall customer satisfaction.

Erik Wold
Erik Wold
Information First
LUG Leader for Florida (IM&G)

Erik Wold is a Senior Solutions Architect and Certified Information Privacy Professional (CIPP/US) at Information First. Since 2006, he has been an avid supporter and champion for the secure content management software space. Whether content is active or not, he seeks to make sure the risk, complexity, and cost of finding it is as efficient as possible. Growing up in the Midwest and making his professional career in the sunny climates, Erik resides with his family near Miami, FL.

Erik is excited to “connect users who are looking to or have found compliance and risk reduction in managing unstructured data”. He thrives in finding the “known” in the “unknown” of dark data.

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Spotlight on a Volunteer - Kalyan Maddula

Posted By Administration, Thursday, May 9, 2019
Updated: Monday, May 6, 2019

Kalyan Maddula
Kalyan Maddula
Presales Manager (EMEA)
Serviceberry Technologies
United Arab Emirates Local User Group Leader

Kalyan has been a Vivit leader in the Middle East since December 2014. Currently, he is working as Presales Manager at Serviceberry Technologies. His key job role is to qualify leads, convert leads to opportunities, design solutions and assist implementation. He is a master degree graduate on software system from BITS Pilani and he has been working on Enterprise management solutions for the last 10 years. For Vivit he held a couple of meetings to share his knowledge and to discuss the Micro Focus tools, especially around the products in the ITOM space.

At Micro Focus Universe in Vienna in March, Kalyan helped by introducing a lot of people to Vivit and bringing them to the Vivit booth to learn more about the community and to sign up as a member. He is curious to learn and understand new technologies, meet people and bridge the gap between business and technology, enable C-level teams with technology updates. We are pleased to have him as a Leader and we are looking forward to the upcoming activities in the Middle East!

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Micro Focus Data Center Automation X

Posted By Administration, Thursday, May 9, 2019
Updated: Monday, May 6, 2019

In today’s modern IT environment it’s more important than ever for enterprises to reduce their vulnerabilities as well as maintain compliance with regulatory standards. Trying to achieve these goals through manual processes is not only resource intensive but often results in errors and omissions of critical systems. Learn how Micro Focus’ Data Center Automation (DCA) suite can automate patching and remediation of compliance issues across servers, databases and middleware. Click on the video link to learn more about Data Center Automation from Micro Focus.

Can't see the video above? Click here to view on YouTube.

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Vivit's May Rockstar Speakers

Posted By Administration, Thursday, May 9, 2019
Updated: Monday, May 6, 2019

A big thank you to all our speakers who represented Vivit this past month. Let Vivit help you take your career to the next level by joining our speaker’s bureau today. We offer outstanding opportunities for you to speak virtually or live on our behalf. If you are interested in joining our speaker’s bureau, please click here.

Germany – Freiburg LUG event
Jan Dietrich
Endress+Hauser
Infoserve GmbH+Co.KG

Germany – Freiburg LUG event
Isabelle Farina
Endress+Hauser
Infoserve GmbH+Co.KG

ADM Summit 2019
Chris Trimper
Independent Health

ADM Summit 2019
Bob Crews
Checkpoint Technologies

Universe 2019
Richard Bishop
Lloyds Banking Group
Vivit Webinar
Matt Snyder
Vmware

ADM Summit
John Ferraiolo
Checkpoint Technologies, Inc.

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Vivit's April Rockstar Speakers

Posted By Jill Stefan, Thursday, April 11, 2019
Updated: Monday, April 8, 2019

A big thank you to all our speakers who represented Vivit this past month. Let Vivit help you take your career to the next level by joining our speaker’s bureau today. We offer outstanding opportunities for you to speak virtually or live on our behalf. If you are interested in joining our speaker’s bureau, please click here.

Service Management
SIG Webinar
Martin Moralo
Multichoice
Software Lifecycle Integration
SIG Webinar
Carmen DeArdo
Tasktop
Software Lifecycle Integration
SIG Webinar
Michelle Shuttleworth
Deloitte Consulting
Automation & Cloud Builders
SIG Webinar
Darren Blumenthal
Accenture
TQA SIG Webinar
Christoph Brachmann
profit.com AG

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Cast Your Vote in the 2019 Board of Directors Elections

Posted By Mark Ford, Tuesday, April 2, 2019
Updated: Tuesday, April 2, 2019

By Mark Ford, Nominations Chair
Vivit Board of Directors

Elections for three Vivit Board of Director seats will run until Wednesday, May 1, 2019. Eligible voters are defined as all active members as of April 1, 2019 and who are not employed by Micro Focus. It is important for our community to continue to provide you with another dedicated team - we urge you to vote now.

You will be prompted to sign-in to ensure integrity of the election process.

Vote Now

The few moments that you take to vote will allow three of the outstanding candidates to begin representing the new Vivit Board of Directors while providing strategic guidance and direction and help oversee the organization’s operations. All candidates appearing on the ballot indicated that they are willing to volunteer their time and talents to the betterment of our organization and were painstakingly reviewed by the nominating committee.

During the review process, this year's candidates were required to be interviewed and complete a questionnaire. To help our voters make an informed decision, we have provided each candidate's responses to the questionnaire. I highly recommend that you review each candidate's responses before voting by clicking on their name below. Voting only takes a few minutes but is very important to the organization in that it allows you to have a voice in the selection of our leaders.

This year's candidates are as follows:

Cast your vote online now! Thank you very much for participating in this election. And please keep in mind that in order to vote, you'll need to be signed in to the Vivit website. Please sign in on the top right or right side of the website using your username and password.

Your vote on the Directors elections is very important, so please take the time to cast your vote!

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Contact Us

Vivit Worldwide
P.O. Box 18510
Boulder, CO 80308

Email: contact-us@vivit-worldwide.org

Mission

Vivit's mission is to serve
the Micro Focus User
Community through
Advocacy, Community,
and Education.