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Spotlight on a Volunteer

Posted By Stephanie Konkoy, Tuesday, October 2, 2012
Updated: Friday, September 21, 2012

Jenny Sakka
Sub-Department Manager
Vivit Sweden Chapter Leader
"Meeting people who work with the same HP products in the same area through a Vivit local chapter can inspire you and give you great ideas.”

Jenny is a sub-department manager for Swedbank. She has been working at Swedbank for 15 years (the last 5 years with Performance) and is a graduate of System Analysis. Jenny contributes her time as one of the directors for the Sweden chapter of Vivit.

Tags:  Chapter Leader  Jenny Sakka  Leaders  Volunteer 

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New Leader - October 2012

Posted By Lyndsey Zajac, Sunday, September 30, 2012
Updated: Wednesday, September 26, 2012

Get Connected

Join a group by clicking on the Special Interest Group (SIG) link under David's photo and "Join Group”. Connect to David by clicking on his name below his photo. Member sign-in required.

David White
Sr. Product Manager
Assure Israel
Business Intelligence
Special Interest Group

David is a Sr. Product Manager at Assure, responsible for Assure's revolutionary Business Intelligence solution for ALM – "Assure TotalView" and manager of Assure's R&D center in Israel. He has been with Assure for 2.5 years. Prior to joining Assure, David was a Sr. BI Consultant and Project Manager at Gilon, a leading Business Intelligence solution provider in Israel gaining 15+ years experience in the BI field.

David has rich expertise in enterprise data-warehousing, solution architecture and implementation of strategic Business Intelligence applications.

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Are We Still Getting Ready for DevOps?

Posted By Susan Russel, Thursday, September 13, 2012

Many organisations have adopted the DevOps principles by becoming Agile development shops or more closely aligning development, QA, and operations functions. Is DevOps for everyone? Jason Kennedy, Vivit President, would argue that it probably isn't, but there are two aspects of preparing for DevOps from which every organisation can benefit.

Read Jason's full thoughts. 

Note: Member sign-in required. If you aren't a member, you can create a member account for free by clicking here.

Tags:  DevOps 

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Spotlight on a Volunteer - September 2012

Posted By Stephanie Konkoy, Friday, August 31, 2012
Updated: Friday, August 24, 2012

Mihai Grigorescu
Independent Testing Consultant
Vivit Chapter Leader
South Africa

Mihai Grigorescu has a BSc in International Economics and has furthered his
studies in Business Communications. He has been in the software testing
industry for +5 years; he has a passion for testing in general and for
business as well as technical processes. He is an avid fan of making optimal
use of available tools & processes which assist the overall testing
efforts/projects (testing tool-smith).

He is also currently a board member of the SIGiST committee (Special
Interest Group in Software Testing for South Africa) and as an active
speaker in national and international events, Mihai is contributing to the
enrichment of the testing community knowledge by raising awareness through
various testing topics presentations and as well by organizing and running
testing related workshops.

Mihai also serves the HP Software Community as a Vivit Chapter Leader in
South Africa and he is currently organizing (as well as presenting) a series
of webinars for the VIVIT members on best practices and real life practical
usage of HP ALM.

Join Mihai on September 19, 2012, in his next webinar, "Managing Requirements in ALM: A Short Practical End-to-End Best Practice Demo."

Tags:  Chapter Leader  Leader  South Africa  TQA  Volunteeer 

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Event Management: Reactive, Proactive, or Predictive?

Posted By Larry Dragich, Director EAS, Auto Club Group / AAA Michigan, Thursday, August 30, 2012
Can Event management help foster a curiosity for innovative possibilities to make application performance better? Blue-sky thinkers may not want to deal with the myriad of details on how to manage the events being generated operationally, but could learn something from this exercise.

Consider the major system failures in your organization over the last 12 to 18 months. What if you had a system or process in place to capture those failures and mitigate them from a proactive standpoint preventing them from reoccurring? How much better off would you be if you could avoid the proverbial "Groundhog Day” with system outages? The argument that system monitoring is just a nice to have, and not really a core requirement for operational readiness, dissipates quickly when a critical application goes down with no warning.

Starting with the Event management and Incident management processes may seem like a reactive approach when implementing an Application Performance Management (APM) solution, but is it really? If "Rome is burning”, wouldn’t the most prudent action be to extinguish the fire, then come up with a proactive approach for prevention? Managing the operational noise can calm the environment allowing you to focus on APM strategy more effectively.

Asking the right questions during a post-mortem review will help generate dialog, outlining options for alerting and prevention. This will direct your thinking towards a new horizon of continual improvement that will help galvanize proactive monitoring as an operational requirement. Here are three questions that build on each other as you work to mature your solution:

1. Did we alert on it when it went down, or did the user community call us?

2. Can we get a proactive alert on it before it goes down, (e.g. dual power supply failure in server)?

3. Can we trend on the event creating a predictive alert before it is escalated, (e.g. disk space utilization to trigger a minor@90%, major@95%, critical@98%)?

The preceding questions are directly related to the following categories respectively: Reactive, Proactive, and Predictive.

Reactive – Alerts that occur at failure

Multiple events can occur before a system failure; eventually an alert will come in notifying you that an application is down. This will come from either the users calling the Service Desk to report an issue or it will be system generated corresponding with an application failure.

Proactive – Alerts that occur before failure

These alerts will most likely come from proactive monitoring to tell you there are component failures that need attention but have not yet affected overall application availability, (e.g. dual power supply failure in server).

Predictive – Alerts that trend on a possible failure

These alerts are usually set up in parallel with trending reports that will help predict subtle changes in the environment, (e.g. trending on memory usage or disk utilization before running out of resources).


Once you build awareness in the organization that you have a bird’s eye view of the technical landscape and have the ability to monitor the ecosystem of each application (as an ecologist), people become more meticulous when introducing new elements into the environment. They know that you are watching, taking samples, and trending on the overall health and stability leaving you free to focus on the strategic side of APM without distraction.

Related Links:

For a high-level view of a much broader technology space refer to slide show on which describes "The Anatomy of APM- Webcast” in more context.

For more information on the critical success factors in APM adoption and how this centers around the End-User-Experience (EUE), read The Anatomy of APM and the corresponding blog APM’s DNA – Event to Incident Flow.

Prioritizing Gartner's APM Model

APM and MoM – Symbiotic Solution Sets

Tags:  application performance management  event management 

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New Leaders - September 2012

Posted By Lyndsey Zajac, Sunday, August 26, 2012
Updated: Tuesday, August 14, 2012
Get Connected

Join a group by clicking on the Chapter or Special Interest Group (SIG) name under each new leader and "Join Group”. Connect to the leaders by clicking on their name. Member sign-in required.

Ron Cornwell
Team Lead  CIT Data Center Automation & Enterprise
Data Center Automation
Special Interest Group

Ron Cornwell has spent 15 years with a Fortune 20 Company.  He has had several roles including UNIX System Administrator, Technical Project Manager for Data Center Consolidation, and Team Lead Data Center Automation. Ron is a member of HP BSA Customer Advisory Board (2009-present) and has been a presenter at HP Discover for the last 2 years.
A US Army Veteran who recently relocated from Atlanta, Georgia to Dubuque, IA.  He enjoys outdoor activities with two red-headed boys and his beautiful wife.

 Robert Linton
V.P. Application Lifecycle Management
Cortech Inc.
Testing, Quality and ALM
Special Interest Group Leader

Robert L. Linton is a recognized leader in the HP ALM marketplace. He has been with his present HP software partner firm for over 15 years and he has over 30 years’ experience in IT.
Robert currently resides in Florida, though he spends a good portion of his time in the N. Virginia area supporting the implementation of the HP ALM solutions with Federal and Commercial clients. He has been an active member of several Mercury User Groups over the past 15 years. He has been a member of Vivit for the past six years.
Robert is an HP Accredited Systems Engineer (ASE) in the HP (Mercury) testing tools and has been working in software QA and using these tools since 1997. Robert is also an HP Certified Instructor in those tool sets. He was born in Brooklyn, NY and raised in Long Island, NY. Robert’s hobbies include boating, scuba diving, snow skiing, collecting coins, and playing various other sports; he has been an active leader in the Boy Scouts of America for over 10 years.

Jim Murphy
CompuCom Systems Inc.
Vivit Board of DIrectors
Special Interest Group Leader

Jim Murphy leads the strategy for Data Center and Cloud Infrastructure Computing at CompuCom Systems Inc. Jim works with data center service lines from Hardware and Software reseller, through managed services and support. As a Consultant he has traveled and worked extensively with Fortune 500 companies and Government. A central focus in his career has been in the automation and integration of Data Center IT Services.

Gideon Pridor
Director of Marketing
Perfecto Mobile
Special Interest Group Leader

Combining his experience and expertise in the areas of mobile quality, software testing and cloud computing, Gideon has been on the cutting edge of the rapidly evolving mobile quality management space over the past years.  As Vice President of Marketing at Perfecto Mobile, Gideon has assisted leading enterprises in the planning and deployment of their mobile quality strategies.  In charge of managing the company's partner relations, Gideon has successfully collaborated with leading software suppliers and integrators (e.g. HP, IBM, Accenture) in creating enterprise-ready mobility testing and monitoring solutions as well as methodologies and best practices for their customers.  This real-world market experience has enabled Gideon to gain unique insight and understanding of the myriad challenges facing enterprises going mobile.
Gideon is a frequent speaker at industry events and seminars and has published several articles on best practices in mobile testing. Prior to Perfecto Mobile, he served in various management positions for a number of leading brands and startups.

Damian Versaci
Software Testing Consultant
SMS Management & Technology
Testing, Quality, and ALM
Special Interest Group Leader

Damian Versaci is a software testing consultant with 9 years of experience specializing in test management, performance testing and test automation of large scale enterprise projects and smaller scale Scrum Agile projects. 
Amongst other technologies, he is familiar with HP Quality Center / ALM, HP Quick Test Professional, HP Loadrunner and is an HP Accredited Integration Specialist (AIS) in HP Performance Center 9.5.
Damian is Australian and lives in Melbourne, where he partakes in local activities such as watching Australian rules football games and enjoying coffee at local cafes.

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A Tale of Two Travelers…

Posted By Mike Shaw, Director of Solution Marketing, HP Software, Tuesday, August 21, 2012

In "the old days”, people would talk about the future as they travelled on foot or by horse from town to town. In those days, there was plenty of time to bounce ideas back and forth.

Imagine the conversation that two such travelers of today might have about IT in 2020.

Traveler A: "What will the CIO of 2020 actually do? Cloud will provide all the non-core applications like expenses, and it will provide the platform to develop and run new applications. The business will have its own computing people to create ‘smart devices’ and back-end cloud services that these smart devices will talk to. So what is left for the CIO of 2020?”

Traveler B: "What a load of rubbish. You can’t just close down apps and move them to the cloud. And anyway, proper enterprises won’t move their key infrastructure to the cloud – it’s too much of a risk. I think cloud will take some load from IT. But this will allow IT to become a much closer partner to the business.”

Traveler A: "What about ‘the internet of things’ where everything is smart – like a ‘smart refrigerator’? These smart things will ‘call home’ to back-end cloud services that do analysis on the data they send. The smart things and the back-end cloud services will be created and run by the business. They won’t involve central IT in this at all.”

Traveler B: "I don’t buy that. We’ve seen this before - shadow IT didn’t work. After all, that’s why we moved to central IT. What about the data analysis? Who is going to set that up? Who is going to link the mass of unstructured data to the structured data the enterprise owns?”

Traveler A: "I think we can agree on the need for unstructured/structured analysis. But will central IT deliver? Right now, the business is starved of good data analysis.”

Traveler B: "Going back to ‘smart things’. What about privacy when all these devices are pouring masses of data back to the enterprise? Would you really want your refrigerator supplier knowing what you ate and giving this information to your supermarket? Or your energy supplier selling information about what devices you use in your home?”

What do you think the IT department of 2020 will do? Will it still spend 70% of its resources keeping the lights on? Will it get closer to the business, or will most business units have their own computing experts? What will data analysis look like when much of the value exists in unstructured data like videos? How will we manage privacy when "smart things” are collecting huge amounts of data about us and how we live our lives?

HP would like you to join in a "crowd sourced” effort to describe the world of 2020 – what does the technology look like, what does the CIO of 2020 do, how are applications and business processes created, what does IT operations look like (if such a thing exists in 2020)?

To read HP’s initial thoughts on the world of 2020 and the CIO of 2020, and much more importantly, help shape these views regarding 2020, please read Chapter 1 of HP’s social e-book, Enterprise 20/20, available online here. Register and, like the travelers of old, express your opinion.

Tags:  Enterprise 20/20 

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Spotlight on a Volunteer - August 2012

Posted By Stephanie Konkoy, Monday, August 6, 2012
Updated: Wednesday, August 1, 2012

Steven Kiss
VP of Sales & Marketing
Vivit Chapter Leader
Toronto & Montreal Chapters




Steven Kiss is co-Leader for the Toronto and Montreal Chapters and has worked with the user community for over 6 years. He and his co-Leader, Teresa Zhao, are currently planning two local events and a webinar focused on the IT Game Changers: cloud, mobility, big data, and security. The first Game Changer event will take place in early October in Toronto as will the webinar. The webinar will include a panel of HP Fellows who are on the cutting edge of where the IT industry is headed and who will answer your questions. The second Game Changer event will take place in November in Ottawa. Click on the Toronto and Montreal links under Steven's photo to join the local chapters and to receive notice of the events.

Steven is the VP of Sales and Marketing for Achievo North America East, which includes Achievo' s global HP practice. He and his team work closely with clients that are looking to maximize their investments in HP technologies that focus primarily on Testing / ALM and IT Service Management solutions.

Steven lives in Oakville, Ontario with his wife and 2 girls.

Tags:  chapter leader  volunteer 

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New Chapter & SIG Leadership - August 2012

Posted By Lyndsey Zajac, Monday, August 6, 2012
Updated: Thursday, August 2, 2012

Get Connected

Join a group by clicking on the Chapter or Special Interest Group (SIG) name under each new leader and "Join Group”. Connect to the leaders by clicking on their name. Member sign-in required.

Leandro Demari
Global Capability Manager
Brasil Chapter Leader

Leandro Demari is the leader of the Vivit Brazil Chapter. Leandro earned an MBA in IT Service Management from Fundação Getulio Vargas in Brazil and also completed a program in international management at the University of California, Irvine. He is an Accredited Integration Specialist (AIS) in the HP Operations Manager and has been working with HP Service Management & Operations Center toolsets since 2003. He lives in São Paulo, Brazil with his Wife Leticia. Leandro`s hobbies is photography and travel.





Rodney Detrick
Director of Sales
Orange County Chapter Leader



Rodney Detrick is the leader of the Vivit Orange County, CA Chapter. He is the Director of Sales for HP Elite Partner, Techport Thirteen, and has held numerous leadership roles in the software industry over the past 16 years. He's worked for large organizations, including IBM and Borland Software and maintained leadership roles in the growth of numerous successful technology startups. Rodney is a certified trainer for Dale Carnegie's Leadership Training for Managers and The Sales Advantage. Other accreditations include a Bachelors of Business Administration and a Masters of Business Administration in Executive IT Management. Rodney has held a variety of leadership roles in the community including the Saddleback YMCA Child/Parent Program, Cub Scouts of America, Jr. All-American Football, AYSO, Mission Viejo High School Football Boosters. A Southern California native, he enjoys spending time with his wife and three kids traveling, skiing and hiking. He has been practicing & performing magic for over 30 years and loves to incorporate a little prestidigitation into his business meetings and training.


 Audra Kutz
Regional Sales Manager
Advanced MarketPlace
HP Service Management
Special Interest Group Leader





I made the unlikely jump from Language Arts Secondary Instructor to the technology industry in 1999. In a matter of weeks I went from teaching Shakespeare to solving Betrieve Error 20 and writing SQL statements. Although I only spent two years as a help desk engineer and software trainer (for a company that went on to become acquired by Microsoft), it was a fantsastic foundation for my career in the IT Service Manager industry and my ultimate love of sales (i.e. making friends for a living.) Subsequently, I  jump started a fledgling start up consulting company's sales and marketing endeavors in late 2001 and experienced great success as I grew their business year after year until I came aboard for a larger HP partner, Advanced MarketPlace (AMP) in 2009.  My past two years at AMP have been spectacular! Our footprint has literally exploded in the Minneapolis/St. Paul region and the true reward is seeing our customer's ecstatic embrace of an HP partner in the region made up of not just developers, but best practice experts, Project Managers who are ITIL certified and intimate with the HP toolset, and consultants with the deepest expertise in existence. AMP's ability to successfully deploy large scale implementations is second to none and I am proud to be affiliated with this professional team.  We possess not only experience and industry knowledge, but stand on a belief in integrity that is our trademark.  That rare combination keeps our customers coming back and makes me happy to wake up every morning and go to work for such amazing people.
I am excited to be a part of Vivit. User groups play an integral role for our customers and for us. I co-founded an HP Service Manager User Group in St. Paul in 2009 that still meets quarterly today. It's value to the community has been tremendous and I look forward to providing that same value to the Vivit community in the months and years to come!


Douglas Vaughan
IT-Quality Control Anlst Leader
Principal Financial Group
Iowa Chapter Leader

Doug Vaughan has been working in software quality assurance since 2006 when he joined the IT department at the Principal Financial Group’s Health Division.  He became involved in automation shortly thereafter and quickly moved into a full time automation position.  Since then, Doug has been instrumental in developing the current automation framework for the Corporate System Support Division within The Principal.  Doug, a native Iowan, enjoys spending time with family, playing video games, and learning new ways to do just about anything. 

Laura Walker
Director of Business Development
HP Sercice Management 
Special Interest Group Leader


Laura is the Director of Business Development for StrataCom and serves the HP Software community as a leader focusing on ITSM for the Chicago, Texas, Southern California, Minnesota, and Kansas City chapters of Vivit. Laura currently also serves on the Board of Directors for Vivit Worldwide as well.
Laura’s career has focused on the ITSM industry for the past ten years working for HP ITSM partner StrataCom. In addition to her volunteer efforts with Vivit, Laura has been very active in both itSMF and HDI organizations as well, helping to organize, sponsor, and facilitate events. Laura was elected by Vivit as the Leader of the Year for the Americas region in 2011. Laura has been instrumental in making Vivit user group sessions available virtually to those who reside elsewhere or are unable to attend in person. Laura joined Vivit with an altruistic spirit to accomplish her goal of uniting the HP ITSM community through networking opportunities and bringing more and better information to HP Service Manager clients around the country.







Tags:  chapter leader  new  sig leader 

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Call for Vivit Advanced Training courses and instructors

Posted By Laura Walker, Education Chair, Vivit Board of Directors, Thursday, July 26, 2012

Once again, Vivit is looking for practitioners with advanced knowledge and implementation of HP Software products to provide Vivit Advanced Training for members in conjunction with the HP Discover conference in Frankfurt, Germany, 4-6 December 2012.

Vivit has successfully provided Advanced Training classes on HP Software solutions at HP conferences since 2007. Even with the culmination of the new HP Discover conference, these deep-dive classes are still in high demand. Vivit is finding that members are achieving success from these classes by helping them become the best and brightest in their field(s).

"This class broadened my understanding of the capabilities of ALM 11 in only 4 hours. I am now able to create my own roadmap of best practices for my test team.”

"Instructor clearly has real-life experience to help attendees avoid pitfalls.”

"If there were more of these classes, more users would become more confident users.”

–Vivit Advanced Training Participants, June 2012

Some practitioners that have provided training in the past include:

  • Olli Laiho (Assure) – Application Lifecycle Management
  • Mark Tomlinson (Shunra) – Performance Center
  • Chaim Amar & Daniel Klevansky (UniViews) – uCMDB
  • David Van Heusden & Richard Verburg (Westbury) – Service Center/Service Manager

If you are an HP practitioner with advanced knowledge and implementation of HP products and are interested in instructing a deep-dive course at HP Discover in Frankfurt, please contact me at

Please note that we are working with HP to determine the best time to hold the training as well as whether or not the training should be sponsored and offered to delegates for a nominal fee. More details will be identified in the coming weeks; however, knowing your interest at this point will accelerate the inclusion of Vivit Advanced Training in the HP Discover registration system.

Note: This is a call for Vivit Advanced Training classes (training courses offered by HP Software practitioners in conjunction with HP Discover) and not a call for papers (track sessions during the event).

Tags:  HP Discover  HP Software Training  Training 

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