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Join the Discussion

Posted By Susan Russel, Tuesday, July 17, 2012
Updated: Wednesday, July 18, 2012

Enterprise 20/20, a socially-driven, cloud-enabled eBook presented by HP and driven by the industry, seeks to put forth a point of view and provoke discussion around the forces transforming our world and the technological innovations shaping the future.

Enterprise 20/20 will include six chapters launching consecutively between HP Discover Las Vegas in June and HP Discover Frankfurt, December 4-6, 2012:

  • Outlook 20/20, the eBook’s introduction, exclusively previewed at HP Discover Las Vegas
  • CIO 20/20, a vision for the next-generation CIO
  • Apps 20/20, a vision for the next-generation applications team
  • Marketing 20/20, a vision for the next-generation marketing department
  • IT Operations 20/20, a vision for the next-generation hybrid IT operations team
  • Boardroom 20/20, a vision for the next-generation executive

The chapters will be viewable in a browser as an eBook and downloadable in both PDF and iBook formats, and will be linked to a Discussion Hub, where IT and business executives, HP partners and customers, academics and others from the enterprise community will be able to wrestle with different visions for the Enterprise of 2020.

Join the Enterprise 20/20 conversation today as a Vivit member. You can identify yourself as a Vivit member by using the Vivit avatar in your profile.

                    

 

Tags:  Apps  Boardroom  CIO  cloud  IT Operations  Marketing 

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The DNA of APM – Event to Incident Flow

Posted By Larry Dragich, Director EAS, Auto Club Group / AAA Michigan, Thursday, July 12, 2012

This article is the corollary to "The Anatomy of APM” which outlines four foundational elements of a successful APM strategy: Top Down Monitoring, Bottom Up Monitoring, Reporting, and Incident Management. Here I provide a deeper context on how the event-to-incident flow is structured.

It is the correlation of events and the amalgamation of metrics that bring value to the business by way of dashboards and trending reports, and it’s in the way the business interprets the accuracy of those metrics that determines the success of the implementation. If an event occurs and no one sees it, believes it, or takes action on it, APM’s value can be severely diminished and you run the risk of owning "shelfware.”

Overall, as events are detected and consumed by the system, it is the automation that is the lifeblood of an APM solution, ensuring the pulse of the incident flow is a steady one. The goal is to show a conceptual view of how events flow through the environment and eventually become incidents. At a high level, the Trouble Ticket Interface (TTI) will correlate the events into alerts, and alerts into incidents which then become tickets, enabling the Operations team to begin working toward resolution.


The event flow moves from the outside in, and then from the center to the right. Here is how it’s managed:

• The outside blue circles represent the monitoring toolsets that collect information directly from the Infrastructure and the critical applications.

• The inner green (teal) circles represent the toolsets the Enterprise Systems Management (ESM) team manages, and is where most of the critical application thresholds are set.

• The dark brown circles are logical connection points depicting how the events are collected as they flow through the system – Once the events hit this connection point they go to 3 output queues.

• The Red circles on the right are the Incident Output queues for each event after it has been tracked and correlated.

The transformation between event-to-incident is the critical junction where APM and ITIL come together to provide tangible value back to the business. So if you only take one thing away from this picture, it would be the importance of managing the strategic intent of the output queues, because this is the key for managing action, going red to green, and trending.

Conclusion

I’m suggesting that it is not necessarily the number of features or technical stamina of each monitoring tool to process large volumes of data that will make an APM implementation successful; it’s the choices you make in how you put them together to manage the event-to-incident flow that determines your success. Timeliness and accuracy in this area will help you gain credibility and confidence with each of your constituents and business partners you support.

Related Links:

For a high-level view of a much broader technology space, refer to slide show on BrightTALK.com which describes "The Anatomy of APM- Webcast” in more context.

APM and MoM – Symbiotic Solution Sets

The Anatomy of APM

Prioritizing Gartner's APM Model


You can contact me on LinkedIn.

Tags:  APM  Application Performance Management 

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New Chapter & SIG Leadership - July 2012

Posted By Lyndsey Zajac, Wednesday, July 11, 2012
Updated: Tuesday, June 19, 2012
Get Connected

Join a group by clicking on the Chapter or Special Interest Group (SIG) name under each new leader and "Join Group”. Connect to the leaders by clicking on their name. Member sign-in required.



Chris Carpenter
Solution Architect
Independent Consultant
Seattle Chapter Leader

Chris Carpenter is the leader of the Vivit Seattle Chapter.He is an HP Accredited Integration Specialist for HP ALM and QuickTest Professional tool set.Chris has over 6 years of consulting experience at many of the world’s Fortune 1000 companies.He was raised in Bellevue, WA, with Microsoft in his backyard which has inspired a lifelong passion for technology. When you catch Chris not working, he is most likely enjoying the outdoors hiking, kayaking, or boating on Lake Washington.


Melissa Jacobson
Public Relations
Orasi Software, Inc.
Atlanta Chapter Leader

Melissa Jacobson is the new co-leader of the Vivit Atlanta Chapter. She is currently a public relations specialist at Orasi Software, Inc. and helping with corporate involvement with Vivit. Melissa is a recent graduate from the University of Alabama and majored in communication studies with a minor in journalism. She is excited to be involved with Vivit and looks forward to learning more about the software industry. Born and raised in Marietta, Ga; Melissa’s hobbies include reading, writing, traveling and going to concerts.


Brian Pohl
Lead Technical Architect
USAA
San Antonio Chapter Leader
Mobile SIG Leader

 

Brian Pohl is the leader of the Vivit San Antonio Chapter and the Vivit Mobile SIG. Brian is the Lead Technical Architect responsible for the Testing Domain at USAA. Brian has held various technical and management positions in QA and has utilized HP Quality and Operations products since 1996. Brian enjoys traveling, cooking and spending time with family.



Bernard Szymczak
Senior IT Systems Engineer
Progressive Insurance
Ohio Chapter Leader
TQA SIG Leader

Bernard Szymczak has been working with the HP toolset for over a decade, back when the tools were owned by Mercury. His primary focus has been on implementing Quality Center/ALM across a large enterprise organization for the past three years. Bernard is an active member of the Ohio Vivit chapter and has given presentation on administration and setup of the QC/ALM toolset.


Gustavo Torres
Outer TI
Brasil Chapter Leader

 

Gustavo has been using HP Software tools for several years. He runs a small consulting firm, called Outer, specializing in IT operation management solutions. Previously, he worked for Global Crosssing, deploying and maintaining OMU, NNMi and SiteScope for its customers hosted in three Brazilian data centers, and Tivit, conducting similar projects in Argentina, Brazil, Mexico and the US.
Gustavo holds a BS degree in Computer Science from Universidade Federal do Rio Grande do Sul and lives in São Paulo.


Maurice van den Driessche
Solution Architect
ITgo
HP SM SIG Leader

Maurice has 23 years of IT experience.   His strengths and interest lies within scrutinizing existing Service -, Asset -, or Project and Portfolio Management processes. Not just as stand-alone processes, but proving added value in combining these processes to deliver real strategic value.

He tends to be very direct and open in my communications, whilst keeping the way of communication very simple and understandable, resulting in vivid conversations with my customers. The customer and Maurice work to a common goal: identify the process (es) to improve, design the new process (es) and build and deliver on that improvement; these conversations are based on mutual respect.

The focus on these processes can be as part of the implementation of a new software solution, an upgrade of a software solution or as part of a process [re] design to improve the way working.

Maurice has very energetic appearance, and a strong ‘can do’ attitude. 

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Spotlight on a Volunteer - July 2012

Posted By Stephanie Konkoy, Friday, June 22, 2012
Updated: Friday, May 25, 2012


Paul Shovlin
Director - Professional Services
Checkpoint Technologies
Florida Chapter

Paul is an active member of the IT community in the areas of software quality, project management and software process improvement. Paul has been in software testing for 15 years and has worked for Checkpoint Technologies for 6 years. He is an Accredited Software Engineer (ASE) for Quality Center and assisted in writing the HP ASE 9.0 Quality Center exam. He is also an HP Certified Instructor. Paul resides in Clearwater, Florida with his wife Johanna and his 2 year old daughter Lana. He’s a fixture at various local user group meetings and has been a Co-Chapter Leader for the Vivit Florida group for a few years. If you’re ever in the Tampa/Saint Petersburg area and you’re looking for a local user group meeting to attend, please feel free to contact Paul.

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Check out HP’s all-new IT Experts Information Hub

Posted By Phil Nguyen, Tuesday, June 5, 2012

Vivit and HP Software’s IT Experts community for have long worked together to offer practitioners like you opportunities to exchange best practices and find information that can you help you get the most out of HP solutions.

HP has just revamped its community and we would love to get your feedback. We have created an easy-to-use information hub that puts all the resources you need for your job right at your fingertips. You can also now use social media tools to showcase your knowledge, network with peers, and get exclusive access to new software releases, product demos, online events and advice from HP.

Vivit will continue to have a presence within the IT Experts community with Vivit discussion forums linked via RSS feeds so you can keep up with posts and news from both sites. Vivit also has its own category for Vivit news and information.

Check out all the latest blogs, guides, videos, webinars and discussion forums in the community right here at the new hub.

If you have questions, comments or new ideas, please reply to this post or {on the IT Experts forum thread. We’re excited to see what you think of the changes!

Tags:  HP IT Experts 

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Building Your Career Through Vivit, Re-Visited

Posted By Christopher J. Scharer, Education Chair, Board of Directors, Wednesday, May 30, 2012

Being a leader means not always knowing the outcome but being able to make an informed decision that has a positive outcome. It means learning from every lesson and using that combined with your best judgment to help make future decisions and actions to progress in your career. After pondering some decisions that I have made recently and re-reading the article that Jim Murphy posted on Wednesday, February 29, 2012, titled "Building Your Career Through Vivit” (specifically item 1. Be willing to give away what you have learned), it made me start to think about why some people (although not as technologically savvy initially) could be more successful than their colleagues due to their experiences, decisions and ultimately their networking (especially in a volunteer organization).

In the development world (which also encompasses automated script development), we are often asked to give an estimate of how much time it will take to develop an Action, Component, etc… If you are familiar with the tools, language and/or objects etc… that you are using making this estimate can be difficult still. Imagine if you know that you can do something, but you are not familiar with the application/product or tools that you know will allow you to do it. How would you give an estimate of the amount of work required to complete the task? How comfortable would you be with the estimate after you gave it? Or let’s assume that you are familiar with the application, but it would require you to use a COM object or an API that you had never used before. Now how comfortable would you be with your estimate? Again, let’s assume that you are extremely comfortable with your knowledge of using .COM objects or API calls, but you had never used the one that you would need to use in this instance. How comfortable would you be in not only giving an estimate of the amount of work, but also in your confidence level of actually being able to succeed at the work in question?

Being in the IT industry for any period of time, it would be no surprise for a manger to ask you for an estimate of the amount of work it would take to complete a task regardless of whether you were performing application development, writing automated test scripts with Quick Test Pro, updating Quality Center 10.0 to ALM 11.0 or updating some custom reports using Service Manager 9.5 after updating from version 9.0. Having trouble determining how to move to the cloud? Can’t decide how to implement your mobile performance testing? What better way than to reach out to practitioners and end users in your local community to get their unbiased feedback and actual experience. One of the biggest advantages I’ve found to being an "active” AND "involved” member of Vivit (specifically) is that I have been able to network with some of the "Best and Brightest” people in the industry. Not just the "Best and Brightest” employees that help develop and support the applications that I’m using (which includes third party vendors and their tools), but these members are also End Users that have to develop solutions to issues that they experience within their organizations that may not have been identified by the company that provides the product or tools that they are using.

This one advantage has shown me that regardless of what I do know, there are always Vivit members that are willing to share their knowledge to help you succeed with overcoming your obstacles and in your career. In no way would I say that this is any more or less rewarding than "giving away what you have learned”, but both will make anyone in life more successful.

Ever heard of the saying, "is the glass half full or half empty?" It’s said that if you respond that it is half full, you are being optimistic, and if you respond that it is half empty, you are being pessimistic. If you want to have an optimistic response every time, then say that it is 100% full because half of it is filled with water and half of it is filled with air. ;)

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Managing Your Privacy with Vivit Worldwide

Posted By Jason Kennedy, Vivit Board of Directors, Wednesday, May 30, 2012


As we adjust to our new Vivit Worldwide virtual community, we experience some growing pains. This is natural, and as IT professionals, we all expect these things. The good news is that the technology itself is working significantly better than we were experiencing on the old site. Our challenges seem to come in two distinct areas:

1. Functional requirements for Chapter Leaders

2. Adapting to a more open & "community” style site

To address the first area, we will look to engage the Chapter Leaders in some functional requirements gathering to continue to refine process of the site; like any technology or tool, there’s always more honing to be done.

With respect to the second area, the way we feel best to address the challenge is awareness. Vivit-Worldwide.org is effectively a social media site now; it used to be a fairly static information repository. The new site gives us the best of both worlds, but that comes with a certain amount of individual responsibility for your privacy.

So how should you manage your privacy on the new Vivit Worldwide online community?

The single most important thing to know is how to manage your privacy settings for your Vivit profile. Whenever you are logged into the Vivit site, you should find (now on the right hand panel) the "My Profile” menu.


You’ll want to "Manage Profile” which will then give you the option to "Edit Bio”, including choosing your privacy settings.


As you enter each field, you will have the option to make a piece of information either publicly visible or not. The default value is for it to be publicly visible so it’s important to update your profile, and review these settings. Look for the icon to the left of the field that looks like this:


Click that icon, and you get a choice of public or private status for that information. Some fields are mandatory to ensure that you are an actual & active member, and not a bot, etc. Such an example is your email address. Vivit administration requires we have you enter this, but then set it to private so the icon to the left looks like this:


Now general members can view your public profile, but can’t see your email address.

If you have questions about the Vivit Website & privacy, I encourage you to post a message on the Vivit Services discussion group at: https://vivitworldwide.site-ym.com/forums/topics.asp?forum=111048&

Tags:  privacy 

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End User APM Experience Blog

Posted By Larry Dragich, Director EAS, Auto Club Group / AAA Michigan., Wednesday, May 30, 2012
APM and MoM–

Symbiotic Solution Sets

Maximum productivity can be achieved more efficiently through event correlation, system automation and predictive analysis. Making that a reality however, requires consideration on how to manage the integration touch points from multiple toolsets and openness to the intrinsic value that this integration can provide.

A focus on integration techniques, and not necessarily the monitoring technologies themselves, may be a better use of time to achieve a state of harmony within the event to incident flow. When rolling out an Application Performance Management (APM) solution, selection of your Manager of Managers (MoM) and how it will support the overall solution is critical.

The assumption underpinning MoM is that the time to market and technical accuracy can be achieved more readily by allowing the Subject Matter Experts (SME’s) to select their own tools sets and not worry so much about controlling every monitoring tool on the periphery. This encourages timely configuration and ownership of the SME’s individual systems making fine tuning the alerting levels into MoM much easier.



Provisioning tools are typically most effective with monitoring and low level alerting in their specific domain as long as you control the integration touch points into MoM. Three options for integration are:

  • Bridge Connector (sometimes called a vendor bridge)

  • Agent Protocols (agents communication from server to MoM)

  • SNMP Traps / Gets (network node communications)

As you begin, start by identifying the dual purpose toolsets (i.e. provisioning and monitoring), that are in the organization and incorporate them as part of the APM solution. Standardize and work on building a repeatable process to get the alerts into MoM. This will include a number of steps from configuring templates and policies, to managing event flows, to standardizing on trap definitions, (e.g. loading MIBS, defining OIDS, etc.).

Once you allow for diverse toolsets for low level monitoring and begin receiving actionable alerts into a central collection point, you can then focus on event correlation and get further along in providing metrics back to the business. This will help you gain credibility and confidence and will build trust with each business unit that you partner with.

Conclusion

The role of MoM is to collect, assimilate, and correlate all of the events in the Infrastructure, and automate the incident flow. Tying MoM in with Availability Management, Event Management, and Incident Management provides a critical junction where APM and ITIL come together to provide tangible value back to the business.

For a high-level view of a much broader technology space refer to slide show on BrightTALK.com which describes the "The Anatomy of APM - webcast” in more context.

If you have questions on the approach and what you should focus on first with APM, see "Prioritizing Gartner’s APM Model” in APM Digest, for insight on some best practices from the field.

You can contact me on LinkedIn.

Tags:  APM  Applications Performance Management  MoM 

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Farewell Note from the President

Posted By Michael Collins, President, Vivit Board of Directors, Wednesday, May 30, 2012
Updated: Friday, June 1, 2012

 

 

As I conclude the third year of my term on the Vivit Board of Directors, I have been reflecting recently on all the years of change and growth that Vivit has seen – more so, all of the years of change and growth that so many of my peers and I have seen as well. I have recently decided to step down from my current position as President of the Vivit Board of Directors, and it is so exciting to see the great amount of talent and interest in this year’s board elections. Every one of the individuals who were nominated, ran, and were elected is an outstanding individual. I don’t recall a time where we had so many people running for a spot on the board and with so much talent. It is truly a reflection of everyone who makes up the Vivit group.

I wrote in a recent blog about how I have gotten to know so many of you through attending HP events and about the evolution that has taken place from Software Forum to HP Discover. I have personally grown through my career in IT in telecommunications to leading a technical presales team. This is one of the most interesting trends to step back and look at when reflecting on Vivit. The professional growth of the members who started out as hands-on practitioners and succeeded within their careers is astonishing. Additionally, Vivit has continued to attract new members starting their career which has developed a great spectrum of diverse experience. The expansion of chapters worldwide has created even greater diversity in the group and access to members and knowledge which is unparalleled. Each year, the organization gets bigger, brighter and more active.

Vivit has transformed from the various groups that it once was based into the culmination of the single group which is the only source of information on the variety of HP software that is completely unbiased, uncensored, and field-tested. It continues to add various other independent groups who have joined the HP software product sets and expand its active user population. We are proud to have a huge, worldwide number of users making up Vivit, but the most important aspect of this fact is that in order to be a member, one is required to be active – contributing, discussing, and participating in the group.

Last year, we launched a great new Vivit website community which is vibrant, well organized and easy to use. Most recently, we announced that all members now have access to all the great tools and resources on the Vivit site free of charge. All members will now have access to content that was once restricted to supporting members including: all product information, general reference material, and webinar recordings; knowledge-based user articles; the Career Center (post jobs and search for jobs and candidates); HP Discover and Software Education discounts. The changes, updates, and growth of Vivit are reflective of a healthy group and an organization which fills a great need for the members all over the world.

I am excited about the HP Discover show in Las Vegas; it will be great to reconnect with so many friends and colleagues. I look forward to my last Board of Directors meeting and our annual Chapter Leader meeting, where we have the opportunity to discuss what is working well with our volunteer leaders and thank them for their hard work throughout the year. I also look forward to my continued involvement with Vivit as a Chapter Leader, practitioner, blogger, and user of the community, education and advocacy that Vivit represents. Thanks, and I hope to see you all soon.

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2012 Award Winners - Americas Region

Posted By Susan Russel, Wednesday, May 30, 2012



Leader of the Year Award Winner

Mark Herbert was nominated by members of the Vivit Arizona Chapter who value his vital leadership role in their local community. Mark has led the Arizona Chapter for three years; before this, he led the Pittsburgh Chapter which he founded in 2006 as a Mercury user group. Mark organizes quarterly events with special emphasis on customer presentations focusing on both applications and operations technologies. In addition, Mark engages members in the event process by operating a forum on the Vivit Arizona web site so they can request topics of interest for upcoming events.

Nationally, Mark is bringing his expertise to the HP Discover conference as a roundtable leader.

Mark is an HP Accredited Systems Engineer (ASE) with HP Quality Center and HP QuickTest Professional. He has been working in software Quality Assurance and using HP testing tools since 1999. Mark is also an HP Certified Instructor in these tool sets.


Champion of the Year Award Winner


Paul Peissner has championed both the advancement of IT professionals (helping them take advantage of the quickly changing IT industry) and gathered a variety of industry experts and leaders to work with the Vivit global community. He has established and grown member-participation and recruited leaders for local Chapters and global Special Interest Groups. He has helped Vivit establish strategic partnerships and recruit community sponsors. Paul has regular conversations with Vivit team members on how to improve member services, become more visible to IT professionals, and bring more members to the Vivit community 

His strategy to combine the efforts of HP Software Applications and Operations teams to help optimize IT organizations and advance the careers of Vivit’s IT professionals has resulted in the launch of the Vivit DevOps Special Interest Group, which he leads. Paul is also a Northern California Leader for the Silicon Valley and San Jose Chapter, connecting users and thought leaders in the region. Additionally, he has served as an advisor to the Vivit Board of Directors and offers his insights and expertise to the wider community, speaking at local Chapter meetings in the US and Europe and co-presenting on live web events.

As a Business Development specialist for many technology companies, Paul has become a strong advocate for partner-based "eco-system innovation”, encouraging IT’s adoption of Cloud and the creation of self-service education and training programs to assist in industry adoption and global standardization efforts. He understands the limits of an R&D platform team, the growing needs of their customers, and the wealth of resources the right partnerships can provide to both.

Paul has been a part of

- numerous partner-based Enterprise solution launches

- many partnerships which resulted in acquisitions

- the co-authoring of an IT Ops Automation patent (submitted in 2010)

- the recent Enterprise Cloud Development launch with CollabNet

- many industry and local networks and communities…including Vivit.


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Contact Us

Vivit Worldwide
P.O. Box 18510
Boulder, CO 80308

Email: contact-us@vivit-worldwide.org

Mission

Vivit's mission is to serve
the Micro Focus User
Community through
Advocacy, Community,
and Education.