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Attract and Retain Key Players with the New HP Software Education Training Pass

Posted By Marc Sodano, Director of HP Software Education, Americas, Thursday, November 1, 2012
Updated: Thursday, August 30, 2012

Business Problem

Highly skilled and proficient employees are an asset to any organization. In today’s uncertain economy, blue chip employees are keeping their options open, continually looking for their next opportunity.

As an employer, how do you attract these key players to be a part of your organization? And more importantly, how do you retain them?

At Disney, the first step is by providing a training plan for their full time and contract IT workforce. They have learned that salary and benefits are just a means to satisfy employees. But to attract the best, and motivate those already on board, you must provide IT workers with technical training that will keep their skills sharp, reduce their fear of an uncertain future, and enhance their ability to perform.

Solution

Here’s where HP Software Education comes in. HPSW Education can help you by providing your team with a brand new offering – the Training Pass.

- High quality HD video, simulations, engaging presentations, attractive prices

- Advanced topics, expert interviews, an expanding library, Just-in-time learning

Realization

If you want to attract the best, you’re going to have to go above and beyond the basics of base pay, bonus and vacation. Providing a Training Pass for your top recruits can sway a candidate to sign on board, even if they are looking at other opportunities with higher pay. If you want to keep the top 10% that you have, invest in them with a Training Pass. The dividends will pay both short and long term. The employee gains enhanced individual skills, and you benefit by increasing proficiency.

Call to Action

It would be far better to let an unhappy and untrained employee leave than to keep them on board and not train them. An investment in the HPSW Training Pass is an insurance policy for the efficient operations of your department, a value add for top new candidates, and a motivator for those high quality employees already on the team.

The HP Software Training Pass will be available for demo and purchase in October of 2012.

Contact Vivit for your 10% discount code. You must have an active account.

Tags:  HP Software Education  Training 

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Spotlight: Vivit Germany Chapter Meeting

Posted By Stefan Mohr, Co-Leader for Vivit Germany Chapter, Wednesday, October 24, 2012
Updated: Wednesday, October 24, 2012


Stefan Mohr
Principal Consultant
Leiter Consulting
Vivit Chapter Leader
Germany

Dear Vivit Community!

On 25th and 26th September the 12th annual Vivit local chapter meeting took place in Bad Honnef, Germany. Almost 100 participants joined the event to see 20 presentations, live demos, discussions and tips & tricks sessions in 3 parallel tracks covering a broad range of topics and applications like, BSM, Operations, Automation, CMS, ITSM, as well as Testing, Quality + Applications (TQA SIG).

We would like to thank all presenters (customers, HP and partners) and everybody else who helped us to make this event successful. The feedback of the participants was very positive. All of them said in the feedback forms that the event was valuable for their business, which encourages us to go on organizing this event. Further information can be found on http://www.vivit-worldwide.org/members/group.asp?id=80113 and www.vivit-germany.org. Slides can be downloaded on http://www.vivit-worldwide.org/members/group_content_view.asp?group=80113&id=163944 and http://www.vivit-germany.org/anwendertreffen-sep12.html.


Tags:  chapter leader  leader 

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Real-time Monitoring Metrics: The Magical Mundane

Posted By Larry Dragich, Tuesday, October 23, 2012

by Larry Dragich
Director EAS, Auto Club Group

Application Performance Management (APM) has many benefits when implemented with the right support structure and sponsorship. It’s the key for managing action, going red to green, and trending on performance.

As you strive to achieve new levels of sophistication when creating performance baselines, it is important to consider how you will navigate the oscillating winds of application behavior as the numbers come in from all directions. The behavioral context of the user will highlight key threshold settings to consider as you build a framework for real-time alerting into your APM solution.

This will take an understanding of the application and an analysis of the numbers as you begin looking at user patterns. Metrics play a key role in providing this value through different views across multiple comparisons. Absent from any behavioral learning engines which are now emerging in the APM space, you can begin a high level analysis on your own to come to a common understanding of each business application’s performance.

Just as water seeks its own level, an application performance baseline will eventually emerge as you track the real-time performance metrics outlining the high and low watermarks of the application. This will include the occasional anomalous wave that comes crashing through affecting the user experience as the numbers fluctuate.

Depending on transaction volume and performance characteristics there will be a certain level of noise that you will need to squelch to a volume level that can be analyzed. When crunching the numbers and distilling patterns, it will be essential to create three baseline comparisons that you will use like a compass for navigation into what is real and what is an exception.

Real-time vs. Yesterday

As the real-time performance metrics come in, it is important to watch the application performance at least at the five minute interval as compared to the day before to see if there are any obvious changes in performance.

Real-time vs. 7 days ago

Comparing Monday to Sunday may not be relevant if your core business hours are M-F; using the real-time view and comparing it to the same day as the previous week will be more useful. Especially if a new release of the application was rolled out over the weekend and you want to know how it compares with the previous week.

Real-time vs. 10 day rolling average

Using a 10, 15 or 30 day rolling average is helpful in reviewing overall application performance with the business, because everyone can easily understand averages and what they mean when compared against a real-time view.

Capturing real-time performance metrics in five minute intervals is a good place to start. Once you get a better understanding of the application behavior you may increase or decrease the interval as needed. For real-time performance alerting, using the averages will give you a good picture when something is out of pattern, and to report on Service Level Management using percentiles (90%, 95%, etc.), will help create and accurate view for the business. To make it simple to remember, alert on the averages and profile with percentiles.

Conclusion

Operationally there are things you may not want to think about all of the time (e.g. standard deviations, averages, percentiles, etc.), but you have to think about them long enough to create the most accurate picture possible as you begin to distill performance patterns with each business application. This can be accomplished by building meaningful performance baselines that will help feed your Service Level Management processes well into the future.

Related Links:

Prioritizing Gartner's APM Model

Event Management: Reactive, Proactive, or Predictive?

Tags:  Application Performance Management 

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Dive Deep into Test Automation or ITIL through Vivit Advanced Training

Posted By Susan Russel, Tuesday, October 23, 2012
Updated: Monday, November 5, 2012


Are you looking to dive deeper into Test Automation or ITIL? Vivit is hosting Advanced Training on 3 December, 13:00-17:00 in Frankfurt, Germany in conjunction with HP Discover. If you are unable to attend the conference, you can still attend our training. And the best part – it’s free thanks to our sponsor, Lemontree Enterprise Solutions, experts in solutions that simplify implementation of test automation.

   

Both classes are 4-hour implementation and integration tutorials. They start where most others leave off and provide real-world implementation experiences and examples from practitioners who are in the field solving business problems with HP tools every day.


The first course, Make Your Test Automation Project a Success Story, will be instructed by Magnus Nilsson, Senior Consultant, Lemontree Enterprise Solutions AB. Have you ever faced the inevitable reality of a project that is exceeding its budget? Have you ever wished all tests needed were automated to gain time? Well, here is the road map for you to succeed the test automation project. In this training session, Magnus will address success factors for test automation projects on a conceptual level including:

  • the test automation project   
  • company test strategy
  • building a strong business case

Hands-on level:

  • a practical approach with examples on how to establish a framework and organize your test automation code  

The course is suitable for Test Managers, Quality Managers, Automation Engineers, and Tool Specialists. The course level is basic to intermediate.

The second course, ITIL® and Beyond: The Success for Reliable Service Delivery, will be instructed by Mathias Traugott, Ceo & Principal Consultant, IT Unlimited Schweiz AG. Based on ITIL’s basic principal, "a service is a means of delivering value,” you will learn and understand the meaning and value of true service delivery.

  • Service Delivery: Discover the 4 key processes divided into drivers and delivery 
  • Different "views of a service”: Understand the different point of views of a service and learn about the common goals and various focuses: ITIL®, COBIT, ITSCMM, Service Customer, Service Consumer, Service Provider and Service Supplier
  • Contracts (SLA), Service, System: Manage a clear demarcation of these three different worlds and understand how they fit together into one world
  • Service Specification: Learn  a methodology on how to specify a service holistically with only 12 attributes, how they fit with utility and warranty, and how to integrate in an easy way in the Service Catalogue
  • Finally, touch on the topic of service pricing (charge backs) and discuss different charging methodologies and opportunities for your organization.

This course is suitable for Senior Managers, Business Managers, Service Managers, Business Analysts, Consultants, Project Managers, Service Advocates.

Registration in advance is required. Space is limited. If you are attending HP Discover, simply add the course when you register for HP Discover, or login to your existing HP Discover registration account and add the course to your conference pass options at any time. One class is included with your HP Discover conference pass.

If you are unable to attend HP Discover but would like to attend Vivit Advanced Training, contact me directly to register.

You can download a printable informational sheet on Vivit Advanced Training from the link below.

I hope to see you there.


Download File (PDF)

Tags:  ITIL  ITSM  Test Automation  Testing  Training 

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Spotlight on a Volunteer

Posted By Stephanie Konkoy, Tuesday, October 2, 2012
Updated: Friday, September 21, 2012

Jenny Sakka
Sub-Department Manager
SwedBank
Vivit Sweden Chapter Leader
"Meeting people who work with the same HP products in the same area through a Vivit local chapter can inspire you and give you great ideas.”

Jenny is a sub-department manager for Swedbank. She has been working at Swedbank for 15 years (the last 5 years with Performance) and is a graduate of System Analysis. Jenny contributes her time as one of the directors for the Sweden chapter of Vivit.

Tags:  Chapter Leader  Jenny Sakka  Leaders  Volunteer 

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New Leader - October 2012

Posted By Lyndsey Zajac, Sunday, September 30, 2012
Updated: Wednesday, September 26, 2012

Get Connected

Join a group by clicking on the Special Interest Group (SIG) link under David's photo and "Join Group”. Connect to David by clicking on his name below his photo. Member sign-in required.


David White
Sr. Product Manager
Assure Israel
Business Intelligence
Special Interest Group

David is a Sr. Product Manager at Assure, responsible for Assure's revolutionary Business Intelligence solution for ALM – "Assure TotalView" and manager of Assure's R&D center in Israel. He has been with Assure for 2.5 years. Prior to joining Assure, David was a Sr. BI Consultant and Project Manager at Gilon, a leading Business Intelligence solution provider in Israel gaining 15+ years experience in the BI field.

David has rich expertise in enterprise data-warehousing, solution architecture and implementation of strategic Business Intelligence applications.

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Are We Still Getting Ready for DevOps?

Posted By Susan Russel, Thursday, September 13, 2012

Many organisations have adopted the DevOps principles by becoming Agile development shops or more closely aligning development, QA, and operations functions. Is DevOps for everyone? Jason Kennedy, Vivit President, would argue that it probably isn't, but there are two aspects of preparing for DevOps from which every organisation can benefit.

Read Jason's full thoughts. 

Note: Member sign-in required. If you aren't a member, you can create a member account for free by clicking here.

Tags:  DevOps 

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Spotlight on a Volunteer - September 2012

Posted By Stephanie Konkoy, Friday, August 31, 2012
Updated: Friday, August 24, 2012

Mihai Grigorescu
Independent Testing Consultant
Vivit Chapter Leader
South Africa

Mihai Grigorescu has a BSc in International Economics and has furthered his
studies in Business Communications. He has been in the software testing
industry for +5 years; he has a passion for testing in general and for
business as well as technical processes. He is an avid fan of making optimal
use of available tools & processes which assist the overall testing
efforts/projects (testing tool-smith).

He is also currently a board member of the SIGiST committee (Special
Interest Group in Software Testing for South Africa) and as an active
speaker in national and international events, Mihai is contributing to the
enrichment of the testing community knowledge by raising awareness through
various testing topics presentations and as well by organizing and running
testing related workshops.

Mihai also serves the HP Software Community as a Vivit Chapter Leader in
South Africa and he is currently organizing (as well as presenting) a series
of webinars for the VIVIT members on best practices and real life practical
usage of HP ALM.


Join Mihai on September 19, 2012, in his next webinar, "Managing Requirements in ALM: A Short Practical End-to-End Best Practice Demo."

Tags:  Chapter Leader  Leader  South Africa  TQA  Volunteeer 

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Event Management: Reactive, Proactive, or Predictive?

Posted By Larry Dragich, Director EAS, Auto Club Group / AAA Michigan, Thursday, August 30, 2012
Can Event management help foster a curiosity for innovative possibilities to make application performance better? Blue-sky thinkers may not want to deal with the myriad of details on how to manage the events being generated operationally, but could learn something from this exercise.

Consider the major system failures in your organization over the last 12 to 18 months. What if you had a system or process in place to capture those failures and mitigate them from a proactive standpoint preventing them from reoccurring? How much better off would you be if you could avoid the proverbial "Groundhog Day” with system outages? The argument that system monitoring is just a nice to have, and not really a core requirement for operational readiness, dissipates quickly when a critical application goes down with no warning.

Starting with the Event management and Incident management processes may seem like a reactive approach when implementing an Application Performance Management (APM) solution, but is it really? If "Rome is burning”, wouldn’t the most prudent action be to extinguish the fire, then come up with a proactive approach for prevention? Managing the operational noise can calm the environment allowing you to focus on APM strategy more effectively.



Asking the right questions during a post-mortem review will help generate dialog, outlining options for alerting and prevention. This will direct your thinking towards a new horizon of continual improvement that will help galvanize proactive monitoring as an operational requirement. Here are three questions that build on each other as you work to mature your solution:

1. Did we alert on it when it went down, or did the user community call us?

2. Can we get a proactive alert on it before it goes down, (e.g. dual power supply failure in server)?

3. Can we trend on the event creating a predictive alert before it is escalated, (e.g. disk space utilization to trigger a minor@90%, major@95%, critical@98%)?

The preceding questions are directly related to the following categories respectively: Reactive, Proactive, and Predictive.

Reactive – Alerts that occur at failure

Multiple events can occur before a system failure; eventually an alert will come in notifying you that an application is down. This will come from either the users calling the Service Desk to report an issue or it will be system generated corresponding with an application failure.

Proactive – Alerts that occur before failure

These alerts will most likely come from proactive monitoring to tell you there are component failures that need attention but have not yet affected overall application availability, (e.g. dual power supply failure in server).

Predictive – Alerts that trend on a possible failure

These alerts are usually set up in parallel with trending reports that will help predict subtle changes in the environment, (e.g. trending on memory usage or disk utilization before running out of resources).

Conclusion

Once you build awareness in the organization that you have a bird’s eye view of the technical landscape and have the ability to monitor the ecosystem of each application (as an ecologist), people become more meticulous when introducing new elements into the environment. They know that you are watching, taking samples, and trending on the overall health and stability leaving you free to focus on the strategic side of APM without distraction.

Related Links:

For a high-level view of a much broader technology space refer to slide show on BrightTALK.com which describes "The Anatomy of APM- Webcast” in more context.

For more information on the critical success factors in APM adoption and how this centers around the End-User-Experience (EUE), read The Anatomy of APM and the corresponding blog APM’s DNA – Event to Incident Flow.

Prioritizing Gartner's APM Model

APM and MoM – Symbiotic Solution Sets

Tags:  application performance management  event management 

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New Leaders - September 2012

Posted By Lyndsey Zajac, Sunday, August 26, 2012
Updated: Tuesday, August 14, 2012
Get Connected

Join a group by clicking on the Chapter or Special Interest Group (SIG) name under each new leader and "Join Group”. Connect to the leaders by clicking on their name. Member sign-in required.


Ron Cornwell
Team Lead  CIT Data Center Automation & Enterprise
McKesson
Data Center Automation
Special Interest Group

Ron Cornwell has spent 15 years with a Fortune 20 Company.  He has had several roles including UNIX System Administrator, Technical Project Manager for Data Center Consolidation, and Team Lead Data Center Automation. Ron is a member of HP BSA Customer Advisory Board (2009-present) and has been a presenter at HP Discover for the last 2 years.
A US Army Veteran who recently relocated from Atlanta, Georgia to Dubuque, IA.  He enjoys outdoor activities with two red-headed boys and his beautiful wife.

 Robert Linton
V.P. Application Lifecycle Management
Cortech Inc.
Testing, Quality and ALM
Special Interest Group Leader

Robert L. Linton is a recognized leader in the HP ALM marketplace. He has been with his present HP software partner firm for over 15 years and he has over 30 years’ experience in IT.
Robert currently resides in Florida, though he spends a good portion of his time in the N. Virginia area supporting the implementation of the HP ALM solutions with Federal and Commercial clients. He has been an active member of several Mercury User Groups over the past 15 years. He has been a member of Vivit for the past six years.
Robert is an HP Accredited Systems Engineer (ASE) in the HP (Mercury) testing tools and has been working in software QA and using these tools since 1997. Robert is also an HP Certified Instructor in those tool sets. He was born in Brooklyn, NY and raised in Long Island, NY. Robert’s hobbies include boating, scuba diving, snow skiing, collecting coins, and playing various other sports; he has been an active leader in the Boy Scouts of America for over 10 years.


Jim Murphy
CompuCom Systems Inc.
Vivit Board of DIrectors
Cloud
Special Interest Group Leader

Jim Murphy leads the strategy for Data Center and Cloud Infrastructure Computing at CompuCom Systems Inc. Jim works with data center service lines from Hardware and Software reseller, through managed services and support. As a Consultant he has traveled and worked extensively with Fortune 500 companies and Government. A central focus in his career has been in the automation and integration of Data Center IT Services.


Gideon Pridor
Director of Marketing
Perfecto Mobile
Mobile
Special Interest Group Leader

Combining his experience and expertise in the areas of mobile quality, software testing and cloud computing, Gideon has been on the cutting edge of the rapidly evolving mobile quality management space over the past years.  As Vice President of Marketing at Perfecto Mobile, Gideon has assisted leading enterprises in the planning and deployment of their mobile quality strategies.  In charge of managing the company's partner relations, Gideon has successfully collaborated with leading software suppliers and integrators (e.g. HP, IBM, Accenture) in creating enterprise-ready mobility testing and monitoring solutions as well as methodologies and best practices for their customers.  This real-world market experience has enabled Gideon to gain unique insight and understanding of the myriad challenges facing enterprises going mobile.
Gideon is a frequent speaker at industry events and seminars and has published several articles on best practices in mobile testing. Prior to Perfecto Mobile, he served in various management positions for a number of leading brands and startups.


Damian Versaci
Software Testing Consultant
SMS Management & Technology
Testing, Quality, and ALM
Special Interest Group Leader

Damian Versaci is a software testing consultant with 9 years of experience specializing in test management, performance testing and test automation of large scale enterprise projects and smaller scale Scrum Agile projects. 
Amongst other technologies, he is familiar with HP Quality Center / ALM, HP Quick Test Professional, HP Loadrunner and is an HP Accredited Integration Specialist (AIS) in HP Performance Center 9.5.
Damian is Australian and lives in Melbourne, where he partakes in local activities such as watching Australian rules football games and enjoying coffee at local cafes.



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Contact Us

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Boulder, CO 80308

Email: contact-us@vivit-worldwide.org

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the Micro Focus User
Community through
Advocacy, Community,
and Education.