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New Leaders - September 2012

Posted By Lyndsey Zajac, Sunday, August 26, 2012
Updated: Tuesday, August 14, 2012
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Join a group by clicking on the Chapter or Special Interest Group (SIG) name under each new leader and "Join Group”. Connect to the leaders by clicking on their name. Member sign-in required.


Ron Cornwell
Team Lead  CIT Data Center Automation & Enterprise
McKesson
Data Center Automation
Special Interest Group

Ron Cornwell has spent 15 years with a Fortune 20 Company.  He has had several roles including UNIX System Administrator, Technical Project Manager for Data Center Consolidation, and Team Lead Data Center Automation. Ron is a member of HP BSA Customer Advisory Board (2009-present) and has been a presenter at HP Discover for the last 2 years.
A US Army Veteran who recently relocated from Atlanta, Georgia to Dubuque, IA.  He enjoys outdoor activities with two red-headed boys and his beautiful wife.

 Robert Linton
V.P. Application Lifecycle Management
Cortech Inc.
Testing, Quality and ALM
Special Interest Group Leader

Robert L. Linton is a recognized leader in the HP ALM marketplace. He has been with his present HP software partner firm for over 15 years and he has over 30 years’ experience in IT.
Robert currently resides in Florida, though he spends a good portion of his time in the N. Virginia area supporting the implementation of the HP ALM solutions with Federal and Commercial clients. He has been an active member of several Mercury User Groups over the past 15 years. He has been a member of Vivit for the past six years.
Robert is an HP Accredited Systems Engineer (ASE) in the HP (Mercury) testing tools and has been working in software QA and using these tools since 1997. Robert is also an HP Certified Instructor in those tool sets. He was born in Brooklyn, NY and raised in Long Island, NY. Robert’s hobbies include boating, scuba diving, snow skiing, collecting coins, and playing various other sports; he has been an active leader in the Boy Scouts of America for over 10 years.


Jim Murphy
CompuCom Systems Inc.
Vivit Board of DIrectors
Cloud
Special Interest Group Leader

Jim Murphy leads the strategy for Data Center and Cloud Infrastructure Computing at CompuCom Systems Inc. Jim works with data center service lines from Hardware and Software reseller, through managed services and support. As a Consultant he has traveled and worked extensively with Fortune 500 companies and Government. A central focus in his career has been in the automation and integration of Data Center IT Services.


Gideon Pridor
Director of Marketing
Perfecto Mobile
Mobile
Special Interest Group Leader

Combining his experience and expertise in the areas of mobile quality, software testing and cloud computing, Gideon has been on the cutting edge of the rapidly evolving mobile quality management space over the past years.  As Vice President of Marketing at Perfecto Mobile, Gideon has assisted leading enterprises in the planning and deployment of their mobile quality strategies.  In charge of managing the company's partner relations, Gideon has successfully collaborated with leading software suppliers and integrators (e.g. HP, IBM, Accenture) in creating enterprise-ready mobility testing and monitoring solutions as well as methodologies and best practices for their customers.  This real-world market experience has enabled Gideon to gain unique insight and understanding of the myriad challenges facing enterprises going mobile.
Gideon is a frequent speaker at industry events and seminars and has published several articles on best practices in mobile testing. Prior to Perfecto Mobile, he served in various management positions for a number of leading brands and startups.


Damian Versaci
Software Testing Consultant
SMS Management & Technology
Testing, Quality, and ALM
Special Interest Group Leader

Damian Versaci is a software testing consultant with 9 years of experience specializing in test management, performance testing and test automation of large scale enterprise projects and smaller scale Scrum Agile projects. 
Amongst other technologies, he is familiar with HP Quality Center / ALM, HP Quick Test Professional, HP Loadrunner and is an HP Accredited Integration Specialist (AIS) in HP Performance Center 9.5.
Damian is Australian and lives in Melbourne, where he partakes in local activities such as watching Australian rules football games and enjoying coffee at local cafes.



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A Tale of Two Travelers…

Posted By Mike Shaw, Director of Solution Marketing, HP Software, Tuesday, August 21, 2012

In "the old days”, people would talk about the future as they travelled on foot or by horse from town to town. In those days, there was plenty of time to bounce ideas back and forth.

Imagine the conversation that two such travelers of today might have about IT in 2020.

Traveler A: "What will the CIO of 2020 actually do? Cloud will provide all the non-core applications like expenses, and it will provide the platform to develop and run new applications. The business will have its own computing people to create ‘smart devices’ and back-end cloud services that these smart devices will talk to. So what is left for the CIO of 2020?”

Traveler B: "What a load of rubbish. You can’t just close down apps and move them to the cloud. And anyway, proper enterprises won’t move their key infrastructure to the cloud – it’s too much of a risk. I think cloud will take some load from IT. But this will allow IT to become a much closer partner to the business.”

Traveler A: "What about ‘the internet of things’ where everything is smart – like a ‘smart refrigerator’? These smart things will ‘call home’ to back-end cloud services that do analysis on the data they send. The smart things and the back-end cloud services will be created and run by the business. They won’t involve central IT in this at all.”

Traveler B: "I don’t buy that. We’ve seen this before - shadow IT didn’t work. After all, that’s why we moved to central IT. What about the data analysis? Who is going to set that up? Who is going to link the mass of unstructured data to the structured data the enterprise owns?”

Traveler A: "I think we can agree on the need for unstructured/structured analysis. But will central IT deliver? Right now, the business is starved of good data analysis.”

Traveler B: "Going back to ‘smart things’. What about privacy when all these devices are pouring masses of data back to the enterprise? Would you really want your refrigerator supplier knowing what you ate and giving this information to your supermarket? Or your energy supplier selling information about what devices you use in your home?”

What do you think the IT department of 2020 will do? Will it still spend 70% of its resources keeping the lights on? Will it get closer to the business, or will most business units have their own computing experts? What will data analysis look like when much of the value exists in unstructured data like videos? How will we manage privacy when "smart things” are collecting huge amounts of data about us and how we live our lives?

HP would like you to join in a "crowd sourced” effort to describe the world of 2020 – what does the technology look like, what does the CIO of 2020 do, how are applications and business processes created, what does IT operations look like (if such a thing exists in 2020)?

To read HP’s initial thoughts on the world of 2020 and the CIO of 2020, and much more importantly, help shape these views regarding 2020, please read Chapter 1 of HP’s social e-book, Enterprise 20/20, available online here. Register and, like the travelers of old, express your opinion.

Tags:  Enterprise 20/20 

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Spotlight on a Volunteer - August 2012

Posted By Stephanie Konkoy, Monday, August 6, 2012
Updated: Wednesday, August 1, 2012


Steven Kiss
VP of Sales & Marketing
Achievo
Vivit Chapter Leader
Toronto & Montreal Chapters

 

 

 





Steven Kiss is co-Leader for the Toronto and Montreal Chapters and has worked with the user community for over 6 years. He and his co-Leader, Teresa Zhao, are currently planning two local events and a webinar focused on the IT Game Changers: cloud, mobility, big data, and security. The first Game Changer event will take place in early October in Toronto as will the webinar. The webinar will include a panel of HP Fellows who are on the cutting edge of where the IT industry is headed and who will answer your questions. The second Game Changer event will take place in November in Ottawa. Click on the Toronto and Montreal links under Steven's photo to join the local chapters and to receive notice of the events.

Steven is the VP of Sales and Marketing for Achievo North America East, which includes Achievo' s global HP practice. He and his team work closely with clients that are looking to maximize their investments in HP technologies that focus primarily on Testing / ALM and IT Service Management solutions.

Steven lives in Oakville, Ontario with his wife and 2 girls.

Tags:  chapter leader  volunteer 

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New Chapter & SIG Leadership - August 2012

Posted By Lyndsey Zajac, Monday, August 6, 2012
Updated: Thursday, August 2, 2012

Get Connected

Join a group by clicking on the Chapter or Special Interest Group (SIG) name under each new leader and "Join Group”. Connect to the leaders by clicking on their name. Member sign-in required.


Leandro Demari
Global Capability Manager
HP
Brasil Chapter Leader

Leandro Demari is the leader of the Vivit Brazil Chapter. Leandro earned an MBA in IT Service Management from Fundação Getulio Vargas in Brazil and also completed a program in international management at the University of California, Irvine. He is an Accredited Integration Specialist (AIS) in the HP Operations Manager and has been working with HP Service Management & Operations Center toolsets since 2003. He lives in São Paulo, Brazil with his Wife Leticia. Leandro`s hobbies is photography and travel.

 

 

 

 


Rodney Detrick
Director of Sales
Techport13
Orange County Chapter Leader

 

 

Rodney Detrick is the leader of the Vivit Orange County, CA Chapter. He is the Director of Sales for HP Elite Partner, Techport Thirteen, and has held numerous leadership roles in the software industry over the past 16 years. He's worked for large organizations, including IBM and Borland Software and maintained leadership roles in the growth of numerous successful technology startups. Rodney is a certified trainer for Dale Carnegie's Leadership Training for Managers and The Sales Advantage. Other accreditations include a Bachelors of Business Administration and a Masters of Business Administration in Executive IT Management. Rodney has held a variety of leadership roles in the community including the Saddleback YMCA Child/Parent Program, Cub Scouts of America, Jr. All-American Football, AYSO, Mission Viejo High School Football Boosters. A Southern California native, he enjoys spending time with his wife and three kids traveling, skiing and hiking. He has been practicing & performing magic for over 30 years and loves to incorporate a little prestidigitation into his business meetings and training.

 


 Audra Kutz
Regional Sales Manager
Advanced MarketPlace
HP Service Management
Special Interest Group Leader

 

 

 
 
 
 
 
 
 

 

I made the unlikely jump from Language Arts Secondary Instructor to the technology industry in 1999. In a matter of weeks I went from teaching Shakespeare to solving Betrieve Error 20 and writing SQL statements. Although I only spent two years as a help desk engineer and software trainer (for a company that went on to become acquired by Microsoft), it was a fantsastic foundation for my career in the IT Service Manager industry and my ultimate love of sales (i.e. making friends for a living.) Subsequently, I  jump started a fledgling start up consulting company's sales and marketing endeavors in late 2001 and experienced great success as I grew their business year after year until I came aboard for a larger HP partner, Advanced MarketPlace (AMP) in 2009.  My past two years at AMP have been spectacular! Our footprint has literally exploded in the Minneapolis/St. Paul region and the true reward is seeing our customer's ecstatic embrace of an HP partner in the region made up of not just developers, but best practice experts, Project Managers who are ITIL certified and intimate with the HP toolset, and consultants with the deepest expertise in existence. AMP's ability to successfully deploy large scale implementations is second to none and I am proud to be affiliated with this professional team.  We possess not only experience and industry knowledge, but stand on a belief in integrity that is our trademark.  That rare combination keeps our customers coming back and makes me happy to wake up every morning and go to work for such amazing people.
I am excited to be a part of Vivit. User groups play an integral role for our customers and for us. I co-founded an HP Service Manager User Group in St. Paul in 2009 that still meets quarterly today. It's value to the community has been tremendous and I look forward to providing that same value to the Vivit community in the months and years to come!

 


Douglas Vaughan
IT-Quality Control Anlst Leader
Principal Financial Group
Iowa Chapter Leader

Doug Vaughan has been working in software quality assurance since 2006 when he joined the IT department at the Principal Financial Group’s Health Division.  He became involved in automation shortly thereafter and quickly moved into a full time automation position.  Since then, Doug has been instrumental in developing the current automation framework for the Corporate System Support Division within The Principal.  Doug, a native Iowan, enjoys spending time with family, playing video games, and learning new ways to do just about anything. 


Laura Walker
Director of Business Development
StrataCom
HP Sercice Management 
Special Interest Group Leader

 
 
 
 
 
 
 

Laura is the Director of Business Development for StrataCom and serves the HP Software community as a leader focusing on ITSM for the Chicago, Texas, Southern California, Minnesota, and Kansas City chapters of Vivit. Laura currently also serves on the Board of Directors for Vivit Worldwide as well.
Laura’s career has focused on the ITSM industry for the past ten years working for HP ITSM partner StrataCom. In addition to her volunteer efforts with Vivit, Laura has been very active in both itSMF and HDI organizations as well, helping to organize, sponsor, and facilitate events. Laura was elected by Vivit as the Leader of the Year for the Americas region in 2011. Laura has been instrumental in making Vivit user group sessions available virtually to those who reside elsewhere or are unable to attend in person. Laura joined Vivit with an altruistic spirit to accomplish her goal of uniting the HP ITSM community through networking opportunities and bringing more and better information to HP Service Manager clients around the country.

 

 

 

 

 

 

Tags:  chapter leader  new  sig leader 

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Call for Vivit Advanced Training courses and instructors

Posted By Laura Walker, Education Chair, Vivit Board of Directors, Thursday, July 26, 2012

Once again, Vivit is looking for practitioners with advanced knowledge and implementation of HP Software products to provide Vivit Advanced Training for members in conjunction with the HP Discover conference in Frankfurt, Germany, 4-6 December 2012.

Vivit has successfully provided Advanced Training classes on HP Software solutions at HP conferences since 2007. Even with the culmination of the new HP Discover conference, these deep-dive classes are still in high demand. Vivit is finding that members are achieving success from these classes by helping them become the best and brightest in their field(s).

"This class broadened my understanding of the capabilities of ALM 11 in only 4 hours. I am now able to create my own roadmap of best practices for my test team.”

"Instructor clearly has real-life experience to help attendees avoid pitfalls.”

"If there were more of these classes, more users would become more confident users.”

–Vivit Advanced Training Participants, June 2012

Some practitioners that have provided training in the past include:

  • Olli Laiho (Assure) – Application Lifecycle Management
  • Mark Tomlinson (Shunra) – Performance Center
  • Chaim Amar & Daniel Klevansky (UniViews) – uCMDB
  • David Van Heusden & Richard Verburg (Westbury) – Service Center/Service Manager

If you are an HP practitioner with advanced knowledge and implementation of HP products and are interested in instructing a deep-dive course at HP Discover in Frankfurt, please contact me at laura_walker@vivit-worldwide.org.

Please note that we are working with HP to determine the best time to hold the training as well as whether or not the training should be sponsored and offered to delegates for a nominal fee. More details will be identified in the coming weeks; however, knowing your interest at this point will accelerate the inclusion of Vivit Advanced Training in the HP Discover registration system.

Note: This is a call for Vivit Advanced Training classes (training courses offered by HP Software practitioners in conjunction with HP Discover) and not a call for papers (track sessions during the event).

Tags:  HP Discover  HP Software Training  Training 

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It’s coming…The Discover Performance Tour

Posted By Susan Russel, Wednesday, July 18, 2012
Updated: Wednesday, July 18, 2012

Achieve IT without borders.

We predict an interesting future for CIOs and IT leaders – where you’ll move from being the IT builder to becoming the power broker. We see an agile, mobile, cloud-enabled world, where IT needs to become embedded more deeply into the business.  IT leaders will bring innovation by mastering a digital supply chain, and agilely designing and launching business processes that take advantage of new markets and opportunities.  To thrive in this world, IT needs to operate without borders. And dissolving the boundaries between your development and operations teams is a critical place to start.     

Here’s your chance.  Join the Discover Performance Tour to engage with industry-leading solutions, experts and your peers as you get started on your journey. During this interactive event, you’ll gain perspective from industry leaders, benefit from the insights of IT leaders, interact with the solutions and get started on your DevOps journey.

Mark your calendar now! 

 

City

Date

Location

Cincinnati

Wed., Sept 5

Hilton Cincinnati Netherland Plaza

Denver

Thurs., Sept 6

Ritz Carlton Denver

Santa Clara

Tues, Sept 11

Hyatt Regency Santa Clara

Reston

Thurs., Sept 13

Sheraton Reston

NYC

Thurs., Sept 20

W New York

Cambridge

Tues., Sept 25

Hyatt Regency Cambridge

Toronto

Tues., Sept 25

St. Andrews Club & Conference Center

Minneapolis

Thurs., Sept 27

Wyndham Grand

Austin

Thurs., Sept 27

Hilton Austin

Vancouver

Thurs., Sept 27

Four Seasons Hotel Vancouver

Atlanta

Tues., Oct 2

W Atlanta Downtown

Phoenix

Thurs., Oct 10

Arizona Biltmore (Waldorf Astoria)

Registration will be available by August 6.

 

Tags:  20/20  Agile  Application Lifecycle Managerement  Automating  Cloud  HP Enterprise  Mobile  Mobility 

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Join the Discussion

Posted By Susan Russel, Tuesday, July 17, 2012
Updated: Wednesday, July 18, 2012

Enterprise 20/20, a socially-driven, cloud-enabled eBook presented by HP and driven by the industry, seeks to put forth a point of view and provoke discussion around the forces transforming our world and the technological innovations shaping the future.

Enterprise 20/20 will include six chapters launching consecutively between HP Discover Las Vegas in June and HP Discover Frankfurt, December 4-6, 2012:

  • Outlook 20/20, the eBook’s introduction, exclusively previewed at HP Discover Las Vegas
  • CIO 20/20, a vision for the next-generation CIO
  • Apps 20/20, a vision for the next-generation applications team
  • Marketing 20/20, a vision for the next-generation marketing department
  • IT Operations 20/20, a vision for the next-generation hybrid IT operations team
  • Boardroom 20/20, a vision for the next-generation executive

The chapters will be viewable in a browser as an eBook and downloadable in both PDF and iBook formats, and will be linked to a Discussion Hub, where IT and business executives, HP partners and customers, academics and others from the enterprise community will be able to wrestle with different visions for the Enterprise of 2020.

Join the Enterprise 20/20 conversation today as a Vivit member. You can identify yourself as a Vivit member by using the Vivit avatar in your profile.

                    

 

Tags:  Apps  Boardroom  CIO  cloud  IT Operations  Marketing 

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The DNA of APM – Event to Incident Flow

Posted By Larry Dragich, Director EAS, Auto Club Group / AAA Michigan, Thursday, July 12, 2012

This article is the corollary to "The Anatomy of APM” which outlines four foundational elements of a successful APM strategy: Top Down Monitoring, Bottom Up Monitoring, Reporting, and Incident Management. Here I provide a deeper context on how the event-to-incident flow is structured.

It is the correlation of events and the amalgamation of metrics that bring value to the business by way of dashboards and trending reports, and it’s in the way the business interprets the accuracy of those metrics that determines the success of the implementation. If an event occurs and no one sees it, believes it, or takes action on it, APM’s value can be severely diminished and you run the risk of owning "shelfware.”

Overall, as events are detected and consumed by the system, it is the automation that is the lifeblood of an APM solution, ensuring the pulse of the incident flow is a steady one. The goal is to show a conceptual view of how events flow through the environment and eventually become incidents. At a high level, the Trouble Ticket Interface (TTI) will correlate the events into alerts, and alerts into incidents which then become tickets, enabling the Operations team to begin working toward resolution.


The event flow moves from the outside in, and then from the center to the right. Here is how it’s managed:

• The outside blue circles represent the monitoring toolsets that collect information directly from the Infrastructure and the critical applications.

• The inner green (teal) circles represent the toolsets the Enterprise Systems Management (ESM) team manages, and is where most of the critical application thresholds are set.

• The dark brown circles are logical connection points depicting how the events are collected as they flow through the system – Once the events hit this connection point they go to 3 output queues.

• The Red circles on the right are the Incident Output queues for each event after it has been tracked and correlated.

The transformation between event-to-incident is the critical junction where APM and ITIL come together to provide tangible value back to the business. So if you only take one thing away from this picture, it would be the importance of managing the strategic intent of the output queues, because this is the key for managing action, going red to green, and trending.

Conclusion

I’m suggesting that it is not necessarily the number of features or technical stamina of each monitoring tool to process large volumes of data that will make an APM implementation successful; it’s the choices you make in how you put them together to manage the event-to-incident flow that determines your success. Timeliness and accuracy in this area will help you gain credibility and confidence with each of your constituents and business partners you support.

Related Links:

For a high-level view of a much broader technology space, refer to slide show on BrightTALK.com which describes "The Anatomy of APM- Webcast” in more context.

APM and MoM – Symbiotic Solution Sets

The Anatomy of APM

Prioritizing Gartner's APM Model


You can contact me on LinkedIn.

Tags:  APM  Application Performance Management 

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New Chapter & SIG Leadership - July 2012

Posted By Lyndsey Zajac, Wednesday, July 11, 2012
Updated: Tuesday, June 19, 2012
Get Connected

Join a group by clicking on the Chapter or Special Interest Group (SIG) name under each new leader and "Join Group”. Connect to the leaders by clicking on their name. Member sign-in required.



Chris Carpenter
Solution Architect
Independent Consultant
Seattle Chapter Leader

Chris Carpenter is the leader of the Vivit Seattle Chapter.He is an HP Accredited Integration Specialist for HP ALM and QuickTest Professional tool set.Chris has over 6 years of consulting experience at many of the world’s Fortune 1000 companies.He was raised in Bellevue, WA, with Microsoft in his backyard which has inspired a lifelong passion for technology. When you catch Chris not working, he is most likely enjoying the outdoors hiking, kayaking, or boating on Lake Washington.


Melissa Jacobson
Public Relations
Orasi Software, Inc.
Atlanta Chapter Leader

Melissa Jacobson is the new co-leader of the Vivit Atlanta Chapter. She is currently a public relations specialist at Orasi Software, Inc. and helping with corporate involvement with Vivit. Melissa is a recent graduate from the University of Alabama and majored in communication studies with a minor in journalism. She is excited to be involved with Vivit and looks forward to learning more about the software industry. Born and raised in Marietta, Ga; Melissa’s hobbies include reading, writing, traveling and going to concerts.


Brian Pohl
Lead Technical Architect
USAA
San Antonio Chapter Leader
Mobile SIG Leader

 

Brian Pohl is the leader of the Vivit San Antonio Chapter and the Vivit Mobile SIG. Brian is the Lead Technical Architect responsible for the Testing Domain at USAA. Brian has held various technical and management positions in QA and has utilized HP Quality and Operations products since 1996. Brian enjoys traveling, cooking and spending time with family.



Bernard Szymczak
Senior IT Systems Engineer
Progressive Insurance
Ohio Chapter Leader
TQA SIG Leader

Bernard Szymczak has been working with the HP toolset for over a decade, back when the tools were owned by Mercury. His primary focus has been on implementing Quality Center/ALM across a large enterprise organization for the past three years. Bernard is an active member of the Ohio Vivit chapter and has given presentation on administration and setup of the QC/ALM toolset.


Gustavo Torres
Outer TI
Brasil Chapter Leader

 

Gustavo has been using HP Software tools for several years. He runs a small consulting firm, called Outer, specializing in IT operation management solutions. Previously, he worked for Global Crosssing, deploying and maintaining OMU, NNMi and SiteScope for its customers hosted in three Brazilian data centers, and Tivit, conducting similar projects in Argentina, Brazil, Mexico and the US.
Gustavo holds a BS degree in Computer Science from Universidade Federal do Rio Grande do Sul and lives in São Paulo.


Maurice van den Driessche
Solution Architect
ITgo
HP SM SIG Leader

Maurice has 23 years of IT experience.   His strengths and interest lies within scrutinizing existing Service -, Asset -, or Project and Portfolio Management processes. Not just as stand-alone processes, but proving added value in combining these processes to deliver real strategic value.

He tends to be very direct and open in my communications, whilst keeping the way of communication very simple and understandable, resulting in vivid conversations with my customers. The customer and Maurice work to a common goal: identify the process (es) to improve, design the new process (es) and build and deliver on that improvement; these conversations are based on mutual respect.

The focus on these processes can be as part of the implementation of a new software solution, an upgrade of a software solution or as part of a process [re] design to improve the way working.

Maurice has very energetic appearance, and a strong ‘can do’ attitude. 

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Spotlight on a Volunteer - July 2012

Posted By Stephanie Konkoy, Friday, June 22, 2012
Updated: Friday, May 25, 2012


Paul Shovlin
Director - Professional Services
Checkpoint Technologies
Florida Chapter

Paul is an active member of the IT community in the areas of software quality, project management and software process improvement. Paul has been in software testing for 15 years and has worked for Checkpoint Technologies for 6 years. He is an Accredited Software Engineer (ASE) for Quality Center and assisted in writing the HP ASE 9.0 Quality Center exam. He is also an HP Certified Instructor. Paul resides in Clearwater, Florida with his wife Johanna and his 2 year old daughter Lana. He’s a fixture at various local user group meetings and has been a Co-Chapter Leader for the Vivit Florida group for a few years. If you’re ever in the Tampa/Saint Petersburg area and you’re looking for a local user group meeting to attend, please feel free to contact Paul.

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Contact Us

Vivit Worldwide
P.O. Box 18510
Boulder, CO 80308

Email: contact-us@vivit-worldwide.org

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Vivit's mission is to serve
the Micro Focus User
Community through
Advocacy, Community,
and Education.