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Announcing HP Service Anywhere – a new, native SaaS Service Desk

Posted By Chuck Darst, Tuesday, October 23, 2012

On October 22, HP announced Service Anywhere, our new SaaS Service Desk. Service Anywhere takes the process designer concept that was introduced in Service Manager 9.30 and extends it to all processes provided and also over to forms, tables, and business rules. The net result is a complete set of graphical codeless configuration tools that isolate user tailoring from the HP code which in turn enables seamless upgrades.

Other capabilities include a simplified web 2.0 user interface that includes social collaboration for agents or operators. A variety of native and webservice based integration capabilities are provided including with the HP UCMDB. HP Professional Services has a new HP Service Anywhere Foundation Service that provides a fixed price, quick start service.

To try HP Service Anywhere in a shared environment, we’re providing a "sandbox”. This goes live on November 16. You can get access to the sandbox and find more information online at www.hpserviceanywhere.com. Dedicated trial systems are available on-demand through HP sales and partners.

You can read the full press release. The latest news can typically be found on the HP ITSM blog or by following twitter.com/hpitsm.

We’ll be demonstrating HP Service Anywhere at a series of itSMF events world-wide this fall and at HP Discover in Frankfurt on December 4-6. And, there will be a Vivit webinar on December 12th.

Tags:  HP Service Anywhere  SaaS  Service Desk 

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