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Borsa Istanbul Achieves Zero Downtime with OpsBridge

Posted By Michael Procopio, Friday, October 12, 2018

Borsa Istanbul develops systems and platforms for all financial instruments in Turkey. By deploying Micro Focus Operations Bridge, the Turkish stock exchange achieves instant root cause analysis and meets NASDAQ requirements for constant real-time monitoring.

“Borsa Istanbul is using Operations Bridge to monitor service trees and events.” says Cagatay Avsar, Director of System Management, “The uCMDB product is used for Operations Bridge configuration items. We are also using SiteScope to monitor our production environment. RUM is used to intervene and catch the errors from the real user traffic. With BPM we identify the problem before the users see it.”

Configuration times at Borsa have been cut from one week to four hours and employee productivity has increased by 600%.

Operations Bridge automates monitoring, when a new resource is found, for example a database server, the appropriate monitoring template is applied, and monitoring is started. When the resource goes away, as happens often in cloud implementations, monitoring is stopped. An additional advantage of automated monitoring is that cloud servers that are idle are easy to detect – reducing cloud costs. This automated monitoring reduces the time previously used to manually set up monitoring – freeing up resources to do more strategic work.

In Borsa’s old environment the problem, as described in the monitoring system, could not be solved for one or two days. During this time Borsa was taking a very big risk. “With Micro Focus products our system operations are performed in microseconds.” said Avsar.

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GDPR and application security: Why a holistic view is key

Posted By Caroline Oest, Wednesday, September 26, 2018

The new GDPR data-privacy issues mean businesses need to take a holistic view of application security. Here are the key considerations....

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Three Cyberthreats That You Can Prevent Using Micro Focus

Posted By Caroline Oest, Wednesday, September 26, 2018

Last year was devastating as far as cybercrime is concerned, especially from a financial perspective, so it’s time to identify your blind spots and fortify your defenses. Micro Focus offers a variety of solutions to protect your company’s digital assets....

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Three Cyberthreats That You Can Prevent Using Micro Focus

Posted By Caroline Oest, Wednesday, September 26, 2018

Last year was devastating as far as cybercrime is concerned, especially from a financial perspective, so it’s time to identify your blind spots and fortify your defenses. Micro Focus offers a variety of solutions to protect your company’s digital assets....

Click here to learn more!

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Announcing Micro Focus Data Protector 10.10 (2018.09)

Posted By Caroline Oest, Wednesday, September 26, 2018

We are proud to announce the latest update to Micro Focus Data Protector, our enterprise-class backup and recovery software for hybrid environments. Keep reading to explore the updates in this latest version....

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Mobile and Social Media Governance - Trends, Risks & Solutions Roundtable

Posted By Caroline Oest, Wednesday, September 26, 2018

Join us for this InfoGov Roundtable in London on 6th December, where you will learn how instituting mobile and social media governance can reduce risks and protect your brand by archiving social media content and other electronic communications...

Click here to learn more!

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The impact of hybrid IT on accelerating application releases

Posted By Caroline Oest, Wednesday, September 26, 2018

Hybrid IT, the new normal in enterprises, is driven by the combination of devops practices that demand elastic infrastructure and business users who don’t care where services are sourced from, as long as they are instantly and easily fulfilled....

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World Quality Report 2018-19: Key trends shaping QA today

Posted By Caroline Oest, Wednesday, September 26, 2018

This year's World Quality Report shows end-user satisfaction is now at the top of testing-strategy goals....

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Micro Focus named a Leader in Forrester ESM Wave

Posted By Vesna Soraic, Wednesday, September 26, 2018

Service Management is expanding beyond IT and to the Enterprise. Raising an issue or requesting a service is very similar for IT or non-IT services in terms of the process, although the data or the service itself is of a different nature. HR has been the original immediate expansion beyond IT, and the expansion is happening in several directions. We are pleased to inform you that Micro Focus has been named a Leader by Forrester in their ESM Wave. You can get the Forrester ESM Wave from MicroFocus website.

We released SMA 2018.08 at the end of August. The release includes new Service Manager 9.61 and SMAX 2018.08. To learn what’s in this release read the blog August – a hot month with hot news: SMA 2018.08 is available.

Last month we hosted two webinars about SMAX and machine learning. If you missed them, here are the recordings’ links:

Deliver a More Engaging IT Service Management User Experience with SMAX

Machine Learning and Analytics: Taking ITSM and Support to the Next Level

To learn more about Micro Focus ITSM offerings, visit www.microfocus.com/itsm

 

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Analytics in Agile Application Delivery

Posted By Shir Goldberg, Tuesday, September 11, 2018
Analytics in application delivery has greatly evolved in the last few years. We have seen clients moving from centers of excellence to agile organizations where business lines have the freedom to operate individually or centralizing delivery functions, either internally or outsourced. Sometimes both transitions happen within the same organization concurrently!

In all scenarios, however, there is a clear need for metrics, whether a centralized solution, providing ‘one version of the truth’; or a flexible solution providing a customized, self-service experience that is different across business lines. Complicating things further, is the need to combine information from multiple systems. This is especially true in modern DevOps environments. One recent example included Micro Focus ALM, Silk Test, Jira, Jenkins and other tools.

An analytics platform in the current landscape with Agile, DevOps and digital transformations must address these 6 key areas:

Automatically gather information from multiple data sources in a meaningful manner
Making sense of data from multiple systems and connecting it together in a meaningful manner requires a data model where the entities and the relationships between them are well defined. The data model must be 'analytics friendly' and the way the data is collected and stored must provide historical value for trend and benchmark analysis.

Ability to deal with large volumes of data over time
Large volumes of data require special attention. Several areas should be addressed – the time it takes to load the data, the ability to recover from disruptions in the data load, minimal performance impact on the source system and that the data structure supports analysis on the relevant portion of the data required by the analytic use case.

Provide central dashboards (metrics & KPIs)
Central dashboards are crucial to obtaining one version of the truth; however, they do present challenges – the ability to provide value to groups that work differently or have different requirements, ability to adapt quickly to changes in organizational priorities, etc.

Provide ‘controlled’ self-service
Self-service is powerful in the hands of analysts but giving complete freedom will result in different groups reinventing the wheel and loss of standardization in the ways metrics are created and consumed. A good balance is achieved by using ‘controlled’ self-service – where the analytics building blocks are defined in the platform and the analysts use those pre-defined metrics, calculations, and visualizations to create their own analytics.

Include industry standard metric and benchmarks
Working many years with analytics in the app delivery domain, we have realized it is extremely challenging for organizations to correctly define what they need to measure. Even when they do have these definitions, it is challenging to agree what are the right thresholds and what to benchmark against.

Drive adoption by the user community
Adoption by the user community is achieved by creating excitement and engagement. This is achieved by addressing the community’s pressing problems, providing immediate value and of using modern and attractive UI.

To learn more about the process to integrate analytics into your environment, join us on September 13th at 11:00 am ET (8:00 am PT) for a VIVIT webinar.

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