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Customer gains faster time-to-market with help from HP Business Service Automation and HP Premier Support

Posted By MP Hammond, Tuesday, October 23, 2012

Savvis, a CenturyLink company, is a global leader in cloud infrastructure and hosted IT solutions for enterprises. The company’s successful cloud business had outgrown the historically developed, in-house solutions for monitoring, configuration management, provisioning, and ticketing.

Savvis Implemented HP Business Service Automation solution to run its operations and cloud business, as well as HP SiteScope for global URL monitoring.

Savvis Gained competitive advantage through faster time-to-market of new cloud products used by more than 30 of the top 100 companies in the Fortune 500. Using HP Operations Orchestration, quickly built and delivered new revenue-generating cloud products at 50 percent cost savings (vs. traditional development methods). Watch the video to learn more

Tags:  CenturyLink  Cloud  HP Business Service Automation  HP Premier Support  Operations Orchestration  Savvis 

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Supporting Security and Top Tips for the holidays!

Posted By Helen Drew, Tuesday, October 23, 2012

Software Support Blog: Exceeding Expectations

Over the past weeks Aileen has really been addressing some intriguing topics on her blog. The first to highlight is that of Software Security and the role Aileen’s team plays in supporting Security applications. Pulling in the opinion of Rafal Los, a recognized thought-leader of the Security industry, the article looks at whether Security Software is the most important software a company can implement. This then begs the question, what role does support play in this complex implementation? What do you think? Experience matters in Security Support

Aileen’s most recent article 5 Top Support Tips for a Relaxing Holiday Season does what it says on the tin. Craig Houtz, a respected Support Manager, shares 5 practical tips to consider in the lead up to holiday periods, be it Thanksgiving, Christmas or Chinese New Year. Another useful article published by Aileen, again bringing peace of mind for potentially stressful times!

To ensure you don’t miss any great articles from Aileen, follow HP Software on Facebook & Twitter.

Tags:  security 

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HP’s Stephen DeWitt on the Future of Apps

Posted By Stephen Dewitt, Enterprise Group, HP, Friday, October 19, 2012

Stephen Dewitt is Senior Vice President & General Manager of the Enterprise Group at Hewlett-Packard. DeWitt was also previously CEO and President of Azul Systems and President and CEO of Cobalt Systems. Check out his thoughts on the coming wave of cloud-based apps and the implications for IT operations.

Q: How important will apps be in 2020?

A: We’re going to live in a world defined by applications. There will be 6 billion people online who use 30 billion devices on a 1.3-trillion sensor network. Every automobile, trellis, winery and corn row will have sensors. With these devices and sensors, we will conduct half a trillion e-commerce transactions every day. Enterprises have to deliver an application portfolio for that world, and their apps cannot be tied to devices. They have to become cloud-based and able to be pushed to anything with glass. This reality is going to define every aspect of IT and the human ability to tap into data. By 2020, we will talk about our own "state” rather than our own devices.

Q: What does this mean for IT Operations?

A: In the old world, you buy more infrastructure than you need to. In the new world, a requirement comes in, IT drives it and the infrastructure just dances. Let me explain:

In the app-centric world of 2020, businesses will have sets of characteristics and requirements, such as global, uptime, performance, cost structure, update frequency. IT will bring in that information and go through dev/test cycles. This step will take place outside the company’s core infrastructure on external compute cycles. IT will scale it, secure it, and ensure it meets compliance requirements. Then the resulting application goes to the production team. IT Ops takes it in, applies characteristics, and then the infrastructure will provision automatically.

Q: How will enterprises capture all the info that is in those pipes?

A: Analytics has to become an inline function. I’ll share an example:

Five years ago a soft drink brand approached HP to automate the routes its delivery trucks drive in Mexico. The company delivers to 2 million points of presence every two weeks, dropping off palettes at supermarkets, gas stations and other retail venues. Now, the company wants to go a step further to shape its traffic, build a community, create apps and leverage analytics. Management wants to build relationships with customers. They can only do that by bringing data back to the mothership, computating what’s going on and changing course to drive conversations. You don’t solve that with 50 new servers. The entire world in 2020 is about information optimization.

What do you think? Read Chapter 2: Dev Center 20/20 now and continue the conversation at Enterprise 20/20.

Look for more from Stephen DeWitt when we publish Chapter 4: IT Operations 20/20, in November 2012.

Tags:  Enterprise 20/20 

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Customer gains faster time-to-market with help from HP Business Service Automation and HP Premier Support

Posted By MP Hammond, Thursday, September 27, 2012

Savvis, a CenturyLink company, is a global leader in cloud infrastructure and hosted IT solutions for enterprises. The company’s successful cloud business had outgrown the historically developed, in-house solutions for monitoring, configuration management, provisioning, and ticketing.

Savvis implemented HP Business Service Automation solution to run its operations and cloud business, as well as HP SiteScope for global URL monitoring.

Savvis gained competitive advantage through faster time-to-market of new cloud products used by more than 30 of the top 100 companies in the Fortune 500. Using HP Operations Orchestration, Savvis quickly built and delivered new revenue-generating cloud products at 50 percent cost savings (vs. traditional development methods). Watch the video to learn more.

Tags:  HP Business Service Automation  HP Premier Support  SiteScope 

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New Support Customer Forums available now!

Posted By Shelley Walker, Thursday, September 27, 2012

‘Support Customer Forums’ are now live for 14 key HP Software products with 6 more on the way by October 1! Customers who have a valid support contract have been granted access to the new forums located in the HP Software Solutions Community.

Please consider trying this method of getting help with product technical issues rather than placing a telephone call or logging an online support ticket. Click here to review a data sheet of information on the new forums.

For forum issues or questions, please send an email to swcommunity@hp.com.

We look forward to growing this new forum community!

Tags:  HP IT Experts  HP Software Solutions Community 

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Are Cloud adoption or DevOps support on your mind?

Posted By Greg Copley, Thursday, September 27, 2012

Software Support Blog: Exceeding Expectations

Aileen Allkins is our Worldwide lead for Support Delivery and her blog is really turning into a noticeable success! Addressing a variety of industry leading topics, conveying her own opinions as well as pulling in others, Aileen’s blog is quickly becoming a must read.

One highlight is a recent article that looks at how we Support the cloud environment. Bringing in a cloud Support experts’ opinion and knowledge led to another intriguing article from Aileen most definitely worth a read: Supporting the Cloud.

Another recent article which is a hot topic in IT today is that of Supporting the DevOps promise. Here Aileen and Jon, a DevOps expert, give their perspective on how the increasing adoption of DevOps will affect the Support teams of the future. Once again an article that answers the questions customers are asking.

Professional Services Blog: Delivering IT Performance

Michael Garrett is our Worldwide lead for the Software Professional Services team and has just launched his new blog! Michael analyzes market trends and says how his team will adapt their strategy based on this.

Growing in success, Michael’s second article What does it take to adopt a Converged Cloud? really breaks down the complex process of cloud adoption. To back this up he talks through how getting onto a private cloud can be done not only quickly, but with flexibility.

To ensure you don’t miss any great articles from Aileen & Michael, follow us on Facebook & Twitter.

Tags:  Cloud  DevOps  HP Software Support  IT Performance 

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Learn LoadRunner 11.50 tips with demo videos

Posted By Phil Nguyen, HP Software Community Director, Thursday, September 27, 2012

Have you explored all the new features in HP LoadRunner 11.50 yet? The IT Experts technical network has posted a series of five video tutorials to its YouTube channel that will take you through demos of the key aspects of this update.

The videos address how to use these enhancements:

  • Flex Protocol
  • Web Async
  • GTW DFE
  • VUGen: Layout
  • VUGen: Solution Explorer

Be sure to subscribe to the channel and check out the IT Experts community regularly for more videos, demos and downloads of HP software updates.

Tags:  HP IT Experts  HP LoadRunner 

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The Wisdom of Crowds – New Enterprise 20/20 eBook Chapter in the Works

Posted By Zealous Wiley, HP Software, Enterprise 20/20, Monday, September 17, 2012

From the start, Enterprise 20/20 was envisioned as a social endeavor; an initiative that would be shaped by its contributors in sometimes unexpected ways. Just three months into this project, crowd-sourcing is underway in many conversations across the site. One topic in particular has prompted several dozen active contributors to comment again and again in a thread that has been read close to 2,000 times.

The subject is the future of employees, and the opinions are varied and impassioned. Thanks to your input, we are going to add Employee 20/20 to the lineup of ebook chapters that will go live before HP Discover 2012 in December. (The previously scheduled Boardroom 20/20 chapter will be published in 2013 – when we plan to publish version 2.0 of the ebook at Discover Las Vegas – so get in your nominations now!)

 

This is crowd-sourcing at its best, and we are delighted by the way in which our community members have engaged around a topic that we didn’t make a top priority at the outset.

Along the way, two questions have come up:

· How will we handle attributions when we weave community member perspectives into the ebook?
When we reference community member comments, we will link to specific threads in the Discussion Hub so readers can see comments in the context in which they were shared. We may also quote some contributors as sources in the chapters, when their comments support or refute a point we’d like to make. In these cases, we may reach out to community members to ask permission to share their names and titles, in addition to their usernames.

· When will we update chapters to reflect community input?
The answer here depends on the level of activity in the community around the chapter topic. We monitor the Enterprise 20/20 discussion hub daily and plan to revisit the chapters to make updates closer to HP Discover Frankfurt, which takes place December 4-7, 2012.

Now that we’ve made the decision to proceed with Employee 20/20, we need your help. Please join us in taking the next step to define what this new chapter should cover and what it should look like. What hot button issues will shape what it means to be an employee in 2020? For example, we might organize our thoughts around some of these categories, or perhaps we should consider other categories not yet on the list:

- Employment. What does working for someone/something else look like or mean in 2020? How will benefits like health insurance and 401K plans change? Will the balance of power be with employees for whom company loyalty means nothing, or will we want to once again work for one company forever? What does the Employee Handbook of 2020 look like? Will unions exist? Will workloads be lighter or heavier? How about pay scales?

- Location. Where will we work in 2020? At home? At Starbucks? Commuting to the office where we sit in glass-enclosed cubicles? Will we be able to work virtually anywhere in 2020, or will we still be somewhat tethered? What technologies will enable this change? Will a workday begin in the morning and end at 6 p.m., or will we all be able to work in spurts that are interrupted by attending our kids’ ball games in the middle of the day?

- Tools. Today it’s common that your tools at work include a phone, a computer/laptop, printers, copiers, network access, and a cell phone. How will that toolbox change in 2020? What will be the productivity tool of choice and what does this mean for IT? How will printing change—we all thought we’d have a "paperless office” by now. Will that be a reality in 2020? How will documents move from device to device? How will our communication be enabled? Will we still have whiteboards? Virtual rooms? Bridge lines? What will the collaborative canvas of 2020 look like?

- Organizations. Will hierarchies disappear in 2020? Or will we be so choked by consensus-building that we crave levels of authority? What new organizational models will emerge?

- The boss. How will the relationship between managers and employees change by 2020? What new leadership models might emerge? How will our performance be measured?

We’d like to know what you think. We’re also interested in your graphics, videos, infographics, research, blog topics and even cover art. Let’s continue the conversation, and in a couple of weeks, we’ll distill the feedback into an outline for the chapter.

Tags:  employees  future IT 

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New Accredited Systems Engineer (ASE) Exams from HP Software Education

Posted By Alex Alwin, HP Software Education, Friday, August 31, 2012

Did you know that HPSW Education has recently added several new Accredited Systems Engineer (ASE) exams to the training schedule in the US?

Did you know that HPSW partners are entitled to a 20% discount off these and any HPSW exams?

Now is a great time to validate your skills with a new ASE certification!

ASE Exam Schedule:

9/28/12 New York, NY

10/5/12 Tampa, FL

10/12/12 San Diego, CA

10/22/12 Oakbrook, IL (19 miles west of Chicago)

Choose from one of the following exam offerings:

  • Service Manager v9 Implementations (HP0-M92)
  • UCMDB v9 (HP0-M95)
  • Asset Manager v9 (HP0-M96)
  • ALM v11 (HP0-M97)
  • Functional Testing/QTP v11 (HP0-M98)
  • Load Testing using PC/LR v11 (HP0-M99)
  • Project and Portfolio Management v9 (HP0-M201P)
  • Operations Orchestration v9 (HP0-M202P)

ASE exams are three-hour, proctored, performance-based exams which will require the exam taker to work with the software, perform hands-on activities and answer multiple choice questions.

There are two sessions per day. Sessions begin at 8:30am and 1:30pm local time.

For details on the registration process, you can contact training coordination at hpsoftware_publictraining@hp.com for assistance.

Tags:  ASE  Training 

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A View from the Front Lines

Posted By Mark Potts, CTO of HP Software, Wednesday, August 29, 2012
What do you think the IT Department of 2020 will look like?

IT wasn’t always centralized, but it trended that way for budget control purposes. For some time now, central IT has been the norm, and the CIO has been its leader. The cloud brings with it an entirely different business model. Lines of business will begin to source externally; security, risk and compliance will become even more crucial responsibilities for groups of information technologists; and IT will become increasingly linked to sourcing strategies, security and compliance and overall IT financial management.

What do these changes mean for the CIO of 2020?

The CIO of 2020 must adapt to these changes in three critical ways:

1) The CIO of 2020 will need to become well versed in budget and capacity management as well as contract and vendor management. Strong sourcing and service portfolio management skills for brokered hybrid delivery will be essential to success.

2) CIOs will have to understand the growing significance of risk management. Risk assessment, information security, liability management, compliance, availability and performance judgment all will become central to the role of the CIO.

3) Because large enterprises will work in a hybrid model—managing service delivery across in-house employees, managed contractors, service providers—the CIO will have to understand how to integrate these capabilities into a seamless delivery model.

Considering these changes, how do you think CIO performance will be measured in 2020?

CIOs will continue to have many of the same responsibilities as they do now, but the metrics may change. Performance measurement used to be about the outcomes of service-level agreements (SLAs) and availability of services they deliver themselves, but as IT changes, emphasis will shift to SLAs on hybrid composite applications/services. Network and connectivity, user experience on new devices and how effectively the CIO can negotiate affordable services will likely all become factors in assessing performance.

In terms of spending, the CIO used to be responsible for managing capital expenditure on servers, storage and the network, software licenses etc. Going forward, however, the CIO will be spending less capital and managing more operational budget. Finally, as mobility, consumerization of IT and social media continue to penetrate the enterprise, the CIO of 2020 must accept and leverage these disruptions to the advantage of the enterprise and delivery of IT services..

What do think will become the most essential skill a 2020 CIO will need to have?

When we talk about IT, we often talk about IT as an organizational structure—central IT—but rigid organizational construct and the governance that goes with it. IT will become more distributed across lines of business, driven by the need for greater agility, and as such IT delivery across the organization will become brokered and hybrid in nature. However the responsibilities for managing brokered, hybrid delivery and the associated quality, risk and cost management won’t be abdicated, and the CIO is likely to have to manage this across the enterprise.

For more on the future of the CIO, read Chapter 1 of HP’s social e-book, Enterprise 20/20, available online here.

Tags:  Enterprise 20/20 

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