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Micro Focus released Service Management Automation (SMA) 2019.02 and Service Manager 9.62

Posted By Vesna Soraic, Friday, March 29, 2019

We designed SMAX with the user-experience-first in mind. Since it offers self-service for all enterprise services, it’s intuitive and our users typically do not need a training to learn how to use it. It offers a simple way to find all IT and non-IT offerings, open a support ticket, collaborate with peers, search globally and find answers instantly, chat with IT personnel, read news relevant to a person, always be informed about status of a request and do all that from a mobile device or a desktop.

With the SMA 2019.02 release, we now offer the same SMAX Service Portal to Service Manager customers. When deploying the SMAX service portal to Service Manager, we like to call it “mixed mode,” because the portal is containerized (which you don’t need to notice depending on your consumption mode). “Mixed mode,” released in SMA 2019.02, is an improved version of mixed mode from last year.

Additionally, we released Service Manager 9.62 which includes native, built-in release control and the new information retrieval (IR) expert solution.  To find more please read the blog Service Desk Designed for Experience – SMA 2019.02.

Do you plan on attending the HDI 2019 conference, April 7-12 at Rosen Shingle Creek in Orlando, Florida? If yes, please make sure to step by the Micro Focus booth 800 and attend our breakfast briefing on 04/10: How Can AI Differentiate Your Service Desk? More information in the blog Micro Focus is a Silver Sponsor at HDI Conference & Expo in Orlando, FL

 

 

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Silk Performer Idea Exchange Community Announcement!

Posted By Caroline Oest , Friday, March 29, 2019

We are pleased to announce the launch of Idea Exchange for the Silk Performer user community. The Idea Exchange is a web-based platform where users and practitioners like you can voice your ideas to improve the product, get feedback on your ideas, engage in dialogue with our product managers and SMEs, as well as vote on other’s ideas that you would like to see in the product.

 

Click here to learn more!

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Vibe 4.0.6 is Now Available!

Posted By Caroline Oest, Friday, March 29, 2019

Find out what's new in Vibe 4.0.6, the popular framework that allows teams to work together on projects, manage and share documents, and retain knowledge. Click here to learn more!

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49 great resources for performance testing teams

Posted By Caroline Oest, Friday, March 29, 2019

Here are top open-source resources you can use with your team as you incorporate performance testing into your team's SDLC. Click here to learn more!

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Join Micro Focus at SITS 2019, London, May 1-2

Posted By Caroline Oest, Friday, March 29, 2019

Visit the #MicroFocus Stand 481. Click here to learn more!

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[On-demand webinar] How CMS with Machine Learning is Essential to Your Service Management Solution

Posted By Caroline Oest, Friday, March 29, 2019

How an intuitive UI powered by real-time discovery & machine learning can increase service quality for your service management lifecycle. Click here to learn more!

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9 disruptive security plays from RSAC 2019

Posted By Caroline Oest, Friday, March 29, 2019

Here are exceptionally disruptive technologies at RSAC 2019 that might just turn the tide in security. Here are my picks.... 

Click here to learn more!

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Data protection: Your biggest reputational risk? Webinar

Posted By Caroline Oest, Friday, March 29, 2019

Webinar: April 16

What are the benefits of implementing cohesive data lifecycle management and multi-level security to protect your reputation and your data? Join us for this Data Protection webinar on April 16 to find out.

 Click here to learn more!

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Customer Case Study: Coca-Cola FEMSA

Posted By Caroline Oest, Friday, March 29, 2019

Franchise bottler Coca-Cola FEMSA wanted to move to hosting applications in the #cloud. See why they turned to Fortify on Demand to identify AppSec vulnerabilities before they can cause issues. 

Click here to learn more!

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Video: Getting Started In AppSec in One Day (2019)

Posted By Caroline Oest, Friday, March 29, 2019

See how easy it is to create reports in Fortify on Demand (FoD) and how you can use them in this new AppSec video.

See how to build security INTO the software development lifecycle (SDLC) in Fortify’s new unplugged AppSec video. 

Click here to learn more!

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