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Online Expert Days in the Support Customer Forums

Posted By Raquel Winkler, Friday, September 13, 2013
Updated: Wednesday, September 11, 2013

Upcoming Online Expert Days in the Support Customer Forums

Dates:  September 17, 18 and 19

SUMMARY:  The HP Online Expert Day is an event when HP product, R&D, Support team members and other employees join our online forums to answer customers’ toughest technical questions on specific software products.  Online Expert Days give customers a chance to talk directly with the HP Experts. This is an excellent way to get engaged in the forums!

ACTIONS:  Please reference our forum data sheet. This tool will provide an overview of the forum offering, what can be expected, how to participate, and navigation tips.

DETAILS:  This September, the following HP Software products will be conducting Online Expert Days. Please click the links for more details on each:

o   NNMi Tips and Tricks

o   Technical Q&A on ANM Solution

o   Troubleshooting NNMi SPI Performance for Metrics issues from the NNMi perspective

Please login to the community today to get involved. The forums are only visible to customers who have a valid SAID tied to their HP Passport profile. Users must also log into the community for the private forums to be visible.

Tags:  HP Online Expert Days  HP Software  HP Software Support 

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Webinar series: LoadRunner and Performance testing

Posted By Michelle Pivonka, Thursday, February 28, 2013
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3 Steps to Better Virtualization Performance Monitoring

Posted By Phil Nguyen, HP Software Community Director, Tuesday, January 29, 2013

3 Steps to Better Virtualization Performance Monitoring

By Phil Nguyen, HP Software Community Director

Virtualized infrastructures have proliferated in enterprise IT environments to the point that monitoring so many servers, storage and network infrastructures now requires specialized expertise and tools.

It’s no simple task. Virtualization administrators and Virtualization Subject Matter Experts (vSMEs) often end up spending most of their time troubleshooting, and struggling to get a complete picture of capacity issues or wastage.

HP’s new Virtualization Performance Viewer addresses these challenges with real-time diagnostics and triage tools that let you quickly visualize data from a single console and diagnose performance issues.

Sudhindra Kumar TL, an expert in Operations and Performance Management with HP Software, has posted in our IT Experts Community an informative guide to using HP vPV, including:

1. Troubleshooting with Treemaps

2. Performing triage analysis with Workbench

3. Reporting performance trends

Check out this detailed blog post, post a comment about how you think it can help your organization, and be sure to share with your colleagues working in virtualization. The post includes links to access a trial of the software and download a data-sheet.

Tags:  HP Software  Performance Management 

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HP Webinar Series: Business Service Management 9.2

Posted By Monica Lhotak, Monday, January 7, 2013
Updated: Thursday, January 10, 2013

Business Service Management 9.2

As IT embraces virtualization, cloud and mobile technologies, IT needs new tools and techniques to manage complexity. Register for one, two or all three webinars to learn about how you can use HP Business Service Management (BSM) 9.20 new enhancements.

 >>Register now

Embrace virtualization, cloud and mobile technologies

As IT embraces virtualization, cloud and mobile technologies, IT needs new tools and techniques. At the same time, IT must maintain service levels, ensure operators focus quickly on the right issues, and assign IT resources optimally to serve diverse business needs, all this often with a plethora of existing monitoring tools. Register for all three webinars below to learn about HP Business Service Management (BSM) 9.20's new enhancements to an already powerful operation management platform.

Jan 15, 2013
Exploit IT Big Data. Make smarter operations decisions. HP Operational Analytics - Collect, Store, Analyze

Jan 22, 2013
Event Correlation, 360 degree visibility and Intelligent Automation with HP OMi. Introducing HP Operations Manager i version 9.20

Available on-demand
Introducing HP Virtualization Performance Viewer (vPW) - a lightweight tool to manage your Virtualized Resources

Tags:  big data  cloud  event correlation  HP OMi  HP Operations Manager  HP Software  mobile  virtualization 

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New Customer Case Study Available: Savvis

Posted By Anna Hoang, Friday, January 4, 2013

Savvis speeds up time-to-market for new cloud services

Savvis, a leading cloud services and IT outsourcing provider, wanted to increase efficiency and speed time-to-market. It achieved this with products from the HP Software IT Performance Suite.

Check out the case study!

Savvis customer case study: http://h30499.www3.hp.com/t5/News/New-Customer-Case-Study-Available-Savvis/td-p/5895259#.UMYgIIMr10w

Tags:  HP Software  IT Performance 

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News From HP Software - December 2011

Posted By Susan Russel, Wednesday, December 7, 2011

Updated HP Software Customer Support Handbook

An updated version of the HP Software Customer Support Handbook is now available on Software Support Online. Please take advantage of this information today.

The Handbook now includes information about:

- HP Software's new licensing portal

- HP Software Solutions Community

- Exciting features of Software Support Online Live Chat, and

- Response times for non-technical cases.

You can access the HP Software Customer Support Handbook at: www.hp.com/go/hpsoftwaresupport/HP_Software_Support_Handbook


New Support Blog live now! Come blog with our VP of HP Software Support, Aileen Allkins

HP Software Support has a new mantra; ‘Exceed Expectations'. The person responsible for making sure HP Software Support lives up to that goal, is VP of HP Software Support, Aileen Allkins. With a mission to make support service levels a competitive differentiator for HP, she is raising the bar on internal processes, technology upgrades and external communications. Keep up with the progress of her team, the latest innovations that are rolling out and get her views on the state of the art in software support as well as adding your thoughts and comments to her blog Exceeding Expectations. Please get involved and add your thoughts to this brand new initiative. ‘We are listening', like never before.


New Best Practices for HP Service Manager 9.30 Change Management process

 Available now on HP Live Network (www.hp.com/go/livenetwork) under the Service Manager community as a "Process Designer Content Pack”.

HP Service Manager (SM) customers need easier configuration and easier upgrades both of which reduce total cost of ownership and improve time to value. With these requirements in mind, HP SM 9.30 introduced a new capability known as Process Designer.

Arguably the most important process to take advantage of this new capability is Change Management. We have released new change "Best Practices” built on top of the new Process Designer. Other improvements to these best practices include simpler and more standard workflows (for example ITIL standard, normal, and emergency workflows) and improvements in change models that enable easier and more intuitive RFC creation.

During the creation of the new best practices, HP pulled together the expertise of consultants across the company to really make these best practices as opposed to simply pre-built templates as a starting point. Even with this, however, change management is frequently one of the most customized processes for individual customer environments. With these new best practices, we expect that over 80% of customers should be able to use over 80% of the delivered content. And, customization of the remaining 20% or less should be greatly eased by introduction of Process Designer.

To get an overview of these new capabilities, please watch a recording of an October 27 webinar Taking Change Management to the Next Level.


HP steps into the cloud with new capabilities in its industry leading Discovery and Dependency Mapping Advanced Edition (DDMA)

In November, 2011, at the HP Discover Conference in Vienna, HP released the latest set of enhancements and new features to the DDMA product through the introduction of Content Pack 10. As part of this release, DDMA has now stepped into the cloud with discovery capabilities that leverage Amazon Web Services (AWS) and vCloud. Cloud and virtualization discovery allow DDMA to reach beyond the physical world and into the world of private and public cloud services, and virtualized environments. In addition, these new capabilities can address and escalate customers cloud transformation and associated planning activities.

The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Businesses no longer need to plan and procure servers and other IT resources weeks or months in advance. Using AWS, businesses can take advantage of Amazon's expertise and economies of scale to access resources when their business needs them, delivering results faster and at a lower cost.

In addition, with vCloud discovery, Content Pack 10 enables DDMA the discovery of vCloud infrastructure including entities such as organizations, virtual data centers, vApps, vApp templates, catalogs, media, vApp networks, etc.

Check out what's new with the latest HP DDMA content pack at the DDMA web page.


Taking Moneyball to Enterprise IT

The movie Moneyball should be required viewing for the IT department. In the film, Brad Pitt plays Oakland A's general manager Billy Beane who used instrumented computer analysis to take unwanted players, buy them on a shoestring budget and build a winning team. The way the A's used statistical analysis to predict how potential draft players would perform was unique in 2001. It pales in comparison to the statistical analysis used by clubs today.

According to a survey conducted with IDG a few months ago, nearly four-fifths of CIOs say that proving the ROI of IT investments is necessary. However, many CIOs employ a fragmented approach to performance management, usually disparate programs that do not provide an orchestrated, comprehensive view of the entire IT landscape.

What CIOs need is comprehensive statistical, instrumented insight delivered via scorecards that can be easily digested by different levels of the organization. With these dashboards, IT leaders can access a unified view of their IT landscape and then use that information to adjust and respond to issues.The final result is the ability to use IT to its most strategic advantage with less time spent on operations and day-to-day maintenance.

So will your IT team be among the first to adopt a comprehensive performance management program or will your competitors speed ahead of you?

Get your popcorn and enjoy the movie!

Related links:

IDG/HP Research Brief: IT Performance at the Crossroads


Webinar: Vodafone Ireland anticipates and remediates IT issues faster

December 13, 2011

Get the power to anticipate IT issues – through proactive business insights that practically prevent issues, so that your organization can always perform better. During this video discussion, you'll hear the latest HP Business Service Management (BSM9.1) and how Vodafone realized 300% ROI within the first twelve months, transforming to a world class model of operational excellence



Webinar: Introducing Business Service Management 9.1 – upgrade to operational excellence

HP Business Service Management 9.1 opens up a number of exciting options enabling you to extend the capabilities of your operational and application performance management solution to address some of the complex challenges that many organizations are encountering as they move towards mobile, virtualization and cloud based implementations.

During this informative web event we'll discuss:
New features including mobile monitoring and web 2.0 support
Upgrade options and process to get to BSM 9.1
Real customer examples illustrating the benefits of upgrading
New opportunities to turn data into intelligence with predictive analytics

View the December 7, 2011 recording:



HP Operations Manager 9 - Upgrade to functional and financial benefits

HP Operations Manager 9 opens up a number of exciting options enabling you to extend the capabilities of your operational management solution to address some of the complex challenges that many organizations are encountering as they move towards dynamic virtualization and cloud based implementations.

During this informative web event we'll discuss:
•New features including extended virtualization support, web based administration UI and WMI support
•Upgrade options including OM server on Linux and best practices
•Operational efficiency and cost of ownership benefits
•Real customer examples illustrating the benefits of upgrading

View the December 6, 3011 recording:



Automate your compliance tasks and breathe easier

Don't fail another audit-- downtime makes front-page news. According to the Sarbanes-Oxley Compliance Journal, "Automation is the first step to ensuring sustainable IT compliance.". Join this webcast as we share the steps to automate compliance audits and remediation to better enforce regulatory, corporate, and best-practice standards across large-scale infrastructure.
You'll hear customer examples on how you can:
Reduce the risk of failed compliance audits
Lower labor costs associated with compliance management
Protect your business against threats and vulnerabilities

View the December 8, 2011 recording:


Tags:  DDMA  HP Service Manager  HP Software  HP Software Support 

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News from HP Software - August 2011

Posted By Susan Russel, Friday, July 29, 2011

Solutions and Integrations Information is Now Available on HP Software Support Online

HP Customers can now find valuable information on solutions and integrations of HP Software products on Software Support Online's (SSO) Integration and Solution catalog – Software Solutions Now. This site provides HP Software Customers with a single-source reference and details needed to successfully implement, set up and maintain product integrations and ITIL-based solutions.

To access Software Solutions Now, simply visit HP Software Support Online and select the Software Solutions Now link from the shortcuts section on the right. You can also link directly to the Software Solutions Now page at: http://support.openview.hp.com/sc/solutions/index.jsp

The site is conveniently arranged around ITIL-based solutions, product integrations and ITIL processes for easy navigation. You can use all three perspectives to start navigating. If you know which products you are trying to integrate, you can use the integrations tab, look for the products you are trying to integrate and find all relevant information. If you know what ITIL process you are trying to implement, you can start from there. Or if you know which solution you are trying to implement, just look it up on the solutions tab. All information is cross-linked and is at your fingertips.

On the site you can find information like:

  • Comprehensive description of the solutions and integrations
  • Solutions and integrations compatibility matrix
  • Solution and integrations documentation that include system requirements, set up and configure guides, concept guides and more
  • Mapping of ITIL process to HPSW products, solutions and integrations

As with other support content, you must have a current Support Agreement ID (SAID) associated with your HP Passport account to access this information. So make sure you have a valid HP Passport account before using the site. If you don't have an HP Passport account, you can create one online with using your company's Support Agreement ID (SAID).

Start learning more about HP Software integrations and solutions now!

Visit: http://support.openview.hp.com/sc/solutions/index.jsp

If you have questions or feedback please direct them to Itai Maoz, Product Manager, itai@hp.com.


Where is my transaction? - Watch the 10 minute demo of HP TransactionVision

Transactions are the lifeblood of business operations. Managing the quality and performance of those transactions is absolutely critical. You need a solution that tracks more than just the infrastructure and processes. You need to be able to proactively monitor the actual transaction, and its payload, as it moves across the enterprise. HP TransactionVision allows you to track each transaction as it traverses your environments.

Watch this short demo to see how you can use TransactionVision to: Provide end-to-end visibility of individual business transactions Find a missing customer payment and see a detailed flow of the transaction Drill down into transaction issues and assess their financial impact

Tags:  HP Software  Support  Tansaction Vision 

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News from HP Software - July 2011

Posted By Susan Russel, Thursday, June 30, 2011

Practitioner Forums for Applications Performance Management,Operations Management, Network Management, Service Manager, Asset Management, & Operations Orchestration

Hewlett Packard Software Enterprise Technical Marketing would like to invite you, the active Vivit community, to join newly established live forums that meet virtually twice a month to share knowledge, challenges, and expertise. These bi-weekly meetings, held as conference calls, are by invite only. An opportunity to sit at a virtual table with other like minded individuals (both HP customers and HP experts [Technical Marketing, Product Managers, R&D, etc]) and share your knowledge and experiences, questions and concerns, and in so doing have the opportunity to learn from the other practitioners doing the same at the table.

Please note that although the forum runs bi-weekly, I do not expect your commitment to be at ALL meetings, although my hope is that you will get so much value from the sessions that you will not want to miss any of them.

HP Software would be honored if you would agree to participate in this WIN-WIN opportunity, to sit at the one, two, or all five of the forums for which you consider yourself a practitioner.

For information on the practitioner's forums, please visit http://h30501.www3.hp.com/hpsws/?category.id=PractForum2 and review the Forum Overview pdf linked to that page.

These forums are not designed as a marketing activity or a replacement for the standard support or consulting services, instead they are an opportunity to build a community whereby through knowledge sharing the community builds strength.

The forums are designed for active practitioners, as such access is restricted. To gain access to the forum details you will need to register:

1) Got to www.hp.com/go/swcommunity

2) Click on upper right corner – in the black area – click on Sign In

3) Complete your HP Passport credentials

4) Next you will be asked to choose your Community Screen name. Please keep this screen name as close to your real name as possible.

5) You are now registered into the community!

6) VERY IMPORTANT – send an email to Heather Caldwell heather.caldwell@hp.com with your Community Screen name choice. This will allow her to provide you access to the private Practitioners Forum.

For tips on how to get started with the forums, visit the Get Started Guide.

If you have further questions, please contact Lindsay.parker@hp


Lindsay Parker

Technical Marketing Manager (BSM)

HP Software

+1 519 217 8941


HP Cloudcast Series: Five Key Steps To Get Smarter On The Cloud

Learn from experts about specific steps that you can take to manage and secure physical, virtual, and cloud environments. Join the upcoming webcast series that will take you through the entire process on how you can govern, deliver, assure, automate, and secure your hybrid world.

>> Register now for one or more in the series

Part 1: Govern Thursday, June 23, 2011

Build vs. Buy vs. Both – Decision making in the Cloud


Part 2: Deliver Thursday, July 14, 2011

Application Modernization: Business Drivers & Best Practices


Part3: Assure Thursday, July 21

Taming the chaos: why cloud assurance matters


Part 4: Automate Thursday, July 28

Three steps to preparing for the cloud with automation


Part 5: Secure Thursday, August 4

Securing your cloud-enabled business


Webinar: Integrated, Automated & Cloud-Powered Service Desk

See how HP Service Manager 9.30 consolidates service desk processes and helps IT perform better

Tuesday, July 26, 2011 at 10:00am PT / 1:00pm ET

Are you struggling to get more out of your existing help desk to support a growing end user population? Would you like to get a 50% decrease in emergency change rate, 25% service desk savings per month and 60% downtime reduction? Join HP in a live webcast, including demonstration, and you'll see the values and benefits of the new release including how you can improve time-to-value, accelerate change & incident management, increase end user satisfaction and take control of your IT environment.

Register now


Measure Your Cloud Maturity In 5 Minutes.

Take the NEW HP Cloud online assessment now and instantly receive a customized report that shows you how you stack up against your peers and recommends areas for improvement.

By taking the assessment, you'll get answers to questions like: Is the cloud saving or costing me? Are my cloud SLAs in line with my peers?

Simply answer 10 questions against three key performance categories:

  • IT value: how you demonstrate the value IT creates for the business
  • Customer satisfaction: how you meet or surpass service-level agreements
  • Operational excellence: your level of process excellence across the entire IT landscape

We suspect you will want to take advantage of this tool. Why? In May, HP emailed the VIVIT community inviting members to test out the assessment survey--while the tool was in development. We received an impressive 280 responses and nearly 100 completed surveys!

Don't wait. Get your own customized report by taking the assessment here and see how you compare.

Cloud online assessment: www.hp.com/go/CloudAssess

More about cloud: www.hp.com/go/CloudConfidence


Case Study: Modernize Your Requirements Management Practice

Building requirements is an essential business function, yet most organizations resort to building them within Word and Excel – providing little in the way of visibility to other groups or traceability to ensure requirements are met and tested.

In this webinar, hear Carrie Page share how the Novartis Vaccines & Diagnostics IT ERP team used HP Requirements Management in their SAP environment to:

- Specify and link requirements making it easy to establish and identify relationships between requirements.

- Tie requirements to test cases and code, establishing a traceable link to the corresponding requirement definition.

- Link defects to test runs, to see which requirements are impacted by drilling down to the test run, test case, and to the linked requirements.

- Transition to a paperless requirements documentation environment

Register now.


Four Agile Tips to Eliminate Rework in Application Development

Your applications need to meet business needs, overcome complex processes, and provide instant results to customers. And, ideally, they'll require minimal rework on your part. The first step to success is requirements definition. In this article, Filip Szymanski of HP Software offers some tips from agile methods that will improve your requirements—even if you haven't otherwise adopted agile.

Read the article now.


voke Solution Snapshot Report, HP – Application Lifecycle Management (ALM) 11

Read the new voke Solution Snapshot Report, "HP – Application Lifecycle Management (ALM) 11.” voke outlines HP's approach to application lifecycle management, and how HP ALM 11 will challenge enterprise IT organizations to deliver value to the line of business, and how executives of organizations of all sizes will benefit from adopting an ALM solution to some degree and fostering its maturity over time. Learn more about why voke indicates that HP ALM 11 "is a category-defining product for its simplicity in design, yet a full-powered and heterogeneous application lifecycle solution that enables organizations to deliver on a brand promise through software.”


Join the Discover Performance Community for IT executives

Developed specifically for IT leaders, this dynamic community will focus on turning IT performance into business success. Subscribe today to receive Inflexion, a bi-monthly online publication that delivers actionable insights from peers, thought leaders, and analysts as well invitations to exclusive webinars and local events.

Sign up and become a member today!



Webinar: Application Modernization - Business Drivers & Best Practices

The world of applications is transforming and increasingly complex. The demands for new technologies like cloud & mobile, distributed global teams and lean methodologies have made it even more difficult to maintain competitive advantage and contain IT development costs.

Join HP's Matt Morgan and independent analyst Theresa Lanowitz from voke Inc on July 14th as they share the results of a recent study on application modernization.

In this discussion you will hear how other global enterprises are addressing application modernization challenges:

· What is the driving force behind modernization efforts

· What is the business case for modernization

· How other organizations are transforming their business through innovation and technology

· How much is being invested in innovation vs. maintenance (time, % of development effort, budget, etc.)

· How better quality, better performance and better security are addressed in modernization projects

· How companies are determining which applications to keep, change or retire

All registrants who say Yes to HP email via the registration form and attend one of the events in the 5-part series will be entered for a chance to win an HP Touchpad

To Register:



Case Study: Business Benefits

British Sky Broadcasting (Sky) Performance Testing Solution Delivers A 5.3 Month Payback

With 16,000 employees and annual revenues of more than £5 billion, UK entertainment and communications provider British Sky Broadcasting (Sky) delivers a wide range of services – including high definition television, home telephony and broadband. To succeed in its highly competitive and fast moving market, Sky constantly strives to deliver excellence to its 10 million plus customers. To ensure this, the company must guarantee that its mission critical systems are working at peak performance.

Using HP Performance Center, HP Diagnostics, HP TransactionVision and HP SiteScope as a centralized test environment, Sky was able to realize a payback in just 5.3 months after implementation, as well as an annual six figure ‘cost avoidance' savings. IT benefits included:

  • Internet used to enable 24x7 performance testing.
  • New root cause analysis and identification.
  • Test scenario coverage increased six fold.
  • Test throughput increased four fold.
  • Projects double with staff increases of 20 per cent.
  • Accelerated application roll-out to the business.

Learn more about Sky's performance testing transformation in the new HP case study.


2011 HP Software Awards of Excellence Winners

HP is pleased to announce the winners of its 6th annual HP Software Awards of Excellence. The awards recognize organizations using HP software to deliver business value through high-performing IT. Award winners were selected by an independent panel of judges.

The 2011 winners are:

  • T-Mobile: People's Choice Winner
  • Bankwest
  • Capital One
  • Kellogg
  • Sprint Nextel

HP applauds the leadership and success of the award recipients, who are transforming business by optimizing investments in people, networks, IT infrastructure, applications, and information.

Winning companies were recognized during HP Discover 2011 in Las Vegas, Nevada. The HP Software Awards of Excellence are offered semiannually at HP Discover events. Read more about this year's winners

Tags:  Agile  ALM  Application Development  Application Lifecycle Managerement  Applications Performance Management  Asset Management  Awards  Cloud  Discover Performance  HP  HP Software  Network Management  Operations Management  Operations Orchestration  Performance Testing  Practictioner Forum  Requirements  Service Desk  Service Manager 

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