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News from HP Software - August 2011

Posted By Susan Russel, Friday, July 29, 2011

Solutions and Integrations Information is Now Available on HP Software Support Online

HP Customers can now find valuable information on solutions and integrations of HP Software products on Software Support Online's (SSO) Integration and Solution catalog – Software Solutions Now. This site provides HP Software Customers with a single-source reference and details needed to successfully implement, set up and maintain product integrations and ITIL-based solutions.

To access Software Solutions Now, simply visit HP Software Support Online and select the Software Solutions Now link from the shortcuts section on the right. You can also link directly to the Software Solutions Now page at: http://support.openview.hp.com/sc/solutions/index.jsp

The site is conveniently arranged around ITIL-based solutions, product integrations and ITIL processes for easy navigation. You can use all three perspectives to start navigating. If you know which products you are trying to integrate, you can use the integrations tab, look for the products you are trying to integrate and find all relevant information. If you know what ITIL process you are trying to implement, you can start from there. Or if you know which solution you are trying to implement, just look it up on the solutions tab. All information is cross-linked and is at your fingertips.

On the site you can find information like:

  • Comprehensive description of the solutions and integrations
  • Solutions and integrations compatibility matrix
  • Solution and integrations documentation that include system requirements, set up and configure guides, concept guides and more
  • Mapping of ITIL process to HPSW products, solutions and integrations

As with other support content, you must have a current Support Agreement ID (SAID) associated with your HP Passport account to access this information. So make sure you have a valid HP Passport account before using the site. If you don't have an HP Passport account, you can create one online with using your company's Support Agreement ID (SAID).

Start learning more about HP Software integrations and solutions now!

Visit: http://support.openview.hp.com/sc/solutions/index.jsp

If you have questions or feedback please direct them to Itai Maoz, Product Manager, itai@hp.com.


Where is my transaction? - Watch the 10 minute demo of HP TransactionVision

Transactions are the lifeblood of business operations. Managing the quality and performance of those transactions is absolutely critical. You need a solution that tracks more than just the infrastructure and processes. You need to be able to proactively monitor the actual transaction, and its payload, as it moves across the enterprise. HP TransactionVision allows you to track each transaction as it traverses your environments.

Watch this short demo to see how you can use TransactionVision to: Provide end-to-end visibility of individual business transactions Find a missing customer payment and see a detailed flow of the transaction Drill down into transaction issues and assess their financial impact

Tags:  HP Software  Support  Tansaction Vision 

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