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HP Webinar Series: Business Service Management 9.2

Posted By Monica Lhotak, Monday, January 7, 2013
Updated: Thursday, January 10, 2013

Business Service Management 9.2

As IT embraces virtualization, cloud and mobile technologies, IT needs new tools and techniques to manage complexity. Register for one, two or all three webinars to learn about how you can use HP Business Service Management (BSM) 9.20 new enhancements.

 >>Register now

Embrace virtualization, cloud and mobile technologies

As IT embraces virtualization, cloud and mobile technologies, IT needs new tools and techniques. At the same time, IT must maintain service levels, ensure operators focus quickly on the right issues, and assign IT resources optimally to serve diverse business needs, all this often with a plethora of existing monitoring tools. Register for all three webinars below to learn about HP Business Service Management (BSM) 9.20's new enhancements to an already powerful operation management platform.

Jan 15, 2013
Exploit IT Big Data. Make smarter operations decisions. HP Operational Analytics - Collect, Store, Analyze

Jan 22, 2013
Event Correlation, 360 degree visibility and Intelligent Automation with HP OMi. Introducing HP Operations Manager i version 9.20

Available on-demand
Introducing HP Virtualization Performance Viewer (vPW) - a lightweight tool to manage your Virtualized Resources

Tags:  big data  cloud  event correlation  HP OMi  HP Operations Manager  HP Software  mobile  virtualization 

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Automate Your Way to the Pragmatic Cloud

Posted By Monica Lhotak, HP Software, Friday, January 4, 2013

ABCs of Hybrid Delivery - Automate All IT Tasks, Automate Business Services, and Automate Cloud Computing Delivery  

Date:

Thursday, January 31, 6am PT / 9am ET / 2pm GMT / 3pm CET  

Thursday, January 31, 10am PT / 1pm ET / 6pm GMT / 7pm CET  

Abstract:

Many enterprise IT organizations are changing their mission from being a provider of IT services to being a broker of IT services. As part of this change, enterprises are deploying private cloud solutions to become more responsive to the business and drive down cost. Automation is a key pre-requisite to cloud, and automating operations today can lead to a smooth transition. Where to begin? Listen to this 3-step approach, starting with automating tasks, then IT processes, and eventually service delivery. Automate today for a smooth transition to cloud tomorrow.

Speakers:

Glenn O'Donnell 
Forester Research
Principal Analyst - Infrastructure & Operations

Tags:  automation  cloud 

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Transform your career and organization with new opportunities that reach beyond tech silos

Posted By Tanaka Rie , Friday, November 23, 2012
Cloud, consolidation, self-service, they are top of mind for all. To help HP customers & partners lead the way in cloud strategy development and implementation, HP released 3 new certifications around cloud including a HP Master ASE for Cloud Management v1 allowing you to confidently engage in the architecture, design, and implementation of cloud service systems. Grow your expertise and validate your skill set in some of the hottest topic areas with HP ExpertOne .

Whether you're a technical veteran or a newcomer, whether your aim is career advancement, helping your company achieve full ROI on their software purchase or validating your industry knowledge and skill set, HP ExpertOne training and certification is the best path to help you reach your goal.

Career Professional certifications:

HP ATP - Cloud Service Automation v3

HP ATP - Client Automation v8 

HP ASE - Operations Orchestration v9 

HP ASE - Server Automation v9

HP ASE - Software for Cloud Management V1

HP Master ASE - Software for Cloud Management V1 

Partner Restricted certifications:

HP Sales Certified - Converged Cloud. Converged Management and Security [2012]

HP Advanced Sales Certified - ITPS Cloud Builder Solutions [2012]

HP Technical Certified I - Vertica Solutions [2012]

Upgrade path:

HP ASE - Project & Portfolio Management v9 - upgrade from ASE - HP Project and Portfolio Management Center v8

Tags:  cloud  HP ExpertOne 

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Customer gains faster time-to-market with help from HP Business Service Automation and HP Premier Support

Posted By MP Hammond, Tuesday, October 23, 2012

Savvis, a CenturyLink company, is a global leader in cloud infrastructure and hosted IT solutions for enterprises. The company’s successful cloud business had outgrown the historically developed, in-house solutions for monitoring, configuration management, provisioning, and ticketing.

Savvis Implemented HP Business Service Automation solution to run its operations and cloud business, as well as HP SiteScope for global URL monitoring.

Savvis Gained competitive advantage through faster time-to-market of new cloud products used by more than 30 of the top 100 companies in the Fortune 500. Using HP Operations Orchestration, quickly built and delivered new revenue-generating cloud products at 50 percent cost savings (vs. traditional development methods). Watch the video to learn more

Tags:  CenturyLink  Cloud  HP Business Service Automation  HP Premier Support  Operations Orchestration  Savvis 

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Are Cloud adoption or DevOps support on your mind?

Posted By Greg Copley, Thursday, September 27, 2012

Software Support Blog: Exceeding Expectations

Aileen Allkins is our Worldwide lead for Support Delivery and her blog is really turning into a noticeable success! Addressing a variety of industry leading topics, conveying her own opinions as well as pulling in others, Aileen’s blog is quickly becoming a must read.

One highlight is a recent article that looks at how we Support the cloud environment. Bringing in a cloud Support experts’ opinion and knowledge led to another intriguing article from Aileen most definitely worth a read: Supporting the Cloud.

Another recent article which is a hot topic in IT today is that of Supporting the DevOps promise. Here Aileen and Jon, a DevOps expert, give their perspective on how the increasing adoption of DevOps will affect the Support teams of the future. Once again an article that answers the questions customers are asking.

Professional Services Blog: Delivering IT Performance

Michael Garrett is our Worldwide lead for the Software Professional Services team and has just launched his new blog! Michael analyzes market trends and says how his team will adapt their strategy based on this.

Growing in success, Michael’s second article What does it take to adopt a Converged Cloud? really breaks down the complex process of cloud adoption. To back this up he talks through how getting onto a private cloud can be done not only quickly, but with flexibility.

To ensure you don’t miss any great articles from Aileen & Michael, follow us on Facebook & Twitter.

Tags:  Cloud  DevOps  HP Software Support  IT Performance 

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News from HP Software - August 2012

Posted By Susan Russel, Tuesday, August 7, 2012
Join the Enterprise 20/20 Discussion for a Compelling Look at the Future

Enterprise 20/20, a socially-driven, cloud-enabled eBook presented by HP and driven by the industry, seeks to put forth a point of view and provoke discussion around the forces transforming our world and the technological innovations shaping the future.

Enterprise 20/20 will include six chapters launching consecutively between HP Discover Las Vegas in June and HP Discover Frankfurt, December 4-6, 2012:

  • Outlook 20/20, the eBook’s introduction, exclusively previewed at HP Discover Las Vegas
  • CIO 20/20, a vision for the next-generation CIO
  • Apps 20/20, a vision for the next-generation applications team
  • Marketing 20/20, a vision for the next-generation marketing department
  • IT Operations 20/20, a vision for the next-generation hybrid IT operations team
  • Boardroom 20/20, a vision for the next-generation executive

The chapters will be viewable in a browser as an eBook and downloadable in both PDF and iBook formats, and will be linked to a Discussion Hub, where IT and business executives, HP partners and customers, academics and others from the enterprise community will be able to wrestle with different visions for the Enterprise of 2020.

Join the Enterprise 20/20 conversation today as a Vivit member. You can identify your Vivit affiliation by using the Vivit avatar in your profile.

Join: hp.com/go/enterprise2020

Use: #enterprise2020

Follow: @enterprise20_20

Like: Enterprise 20/20


New whitepaper on ITSM in the Cloud from OVUM

OVUM just released a new whitepaper, Cloud Service Management, moving ITSM beyond the corporate data center. It can be downloaded from any of the HP IT Service Management web pages (www.hp.com/go/itsm).

The paper covers a number of ITSM (both service management and asset management) topics and capabilities that are coming into play as cloud, hybrid, and multi-sourced environments become more pervasive. The paper has a number of observations and recommendations based on OVUM’s work in the industry. The paper also has a discussion of HP’s ITSM related capabilities that support effective process controls as IT organizations increasingly move towards being service brokers.

We encourage you to download and read this new whitepaper.


Join HP at HP Protect; get a $200 discount

HP Protect is our largest security event of the year. Delivering nearly 100 security-related sessions, it’s an ideal opportunity to learn more about HP’s enterprise security solutions and network with customers, industry gurus, and HP Security experts. The show takes place September 9-11, 2012 at Gaylord Opryland in Nashville, Tennessee.

Attendees gain:

  • Insight into HP Enterprise Security, ArcSight, TippingPoint, Fortify, and Atalla offerings
  • CPE credits
  • Interactive discussions and product test labs
  • Tips and real-world experiences from customers
  • Extra 3 days of training at an additional cost
  • Networking activities
  • A private concert by three-time Grammy nominee singer Blake Shelton

Sponsorship opportunities are available! Find out more.

Our valued partners receive $200 off the $1,395 admission price using code HPPVIVIT2012. Register today.


Support Customer Forums available now!

Support Customer Forums are live for 14 products! Please click here to access a data sheet with information on the forum offering; what can be expected, how to participate, and navigation tips.

Customers who have a valid support contract have been granted access to the new forums located in the HP Software Solutions Community. The following products are now offering Support Customer Forums as a method of support:

· Application Performance Management / BAC

· Functional Testing / QTP

· LoadRunner

· Network Automation

· Network Node Manager

· Operations Manager for Windows

· Operations Manager for Unix

· Performance Center

· Project and Portfolio Management

· Quality Center

· Server Automation

· Service Manager

· SiteScope

· uCMDB

Click here to watch Aileen Allkins discuss the new forums at HP Discover!

Customers are encouraged to try this method of getting help with product technical issues rather than placing a telephone call or logging an online support ticket.

For issues or questions regarding these forums please send an email to swcommunity@hp.com. Users must log into the community, as well as have an SAID containing a valid support contract tied to their HP Passport account for these new forums to be visible.

We look forward to growing this new forum community!

Tags:  Cloud  Enterprise 20/20  ITSM  Support 

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News from HP Software - July 2011

Posted By Susan Russel, Thursday, June 30, 2011

Practitioner Forums for Applications Performance Management,Operations Management, Network Management, Service Manager, Asset Management, & Operations Orchestration

Hewlett Packard Software Enterprise Technical Marketing would like to invite you, the active Vivit community, to join newly established live forums that meet virtually twice a month to share knowledge, challenges, and expertise. These bi-weekly meetings, held as conference calls, are by invite only. An opportunity to sit at a virtual table with other like minded individuals (both HP customers and HP experts [Technical Marketing, Product Managers, R&D, etc]) and share your knowledge and experiences, questions and concerns, and in so doing have the opportunity to learn from the other practitioners doing the same at the table.

Please note that although the forum runs bi-weekly, I do not expect your commitment to be at ALL meetings, although my hope is that you will get so much value from the sessions that you will not want to miss any of them.

HP Software would be honored if you would agree to participate in this WIN-WIN opportunity, to sit at the one, two, or all five of the forums for which you consider yourself a practitioner.

For information on the practitioner's forums, please visit http://h30501.www3.hp.com/hpsws/?category.id=PractForum2 and review the Forum Overview pdf linked to that page.

These forums are not designed as a marketing activity or a replacement for the standard support or consulting services, instead they are an opportunity to build a community whereby through knowledge sharing the community builds strength.

The forums are designed for active practitioners, as such access is restricted. To gain access to the forum details you will need to register:

1) Got to www.hp.com/go/swcommunity

2) Click on upper right corner – in the black area – click on Sign In

3) Complete your HP Passport credentials

4) Next you will be asked to choose your Community Screen name. Please keep this screen name as close to your real name as possible.

5) You are now registered into the community!

6) VERY IMPORTANT – send an email to Heather Caldwell heather.caldwell@hp.com with your Community Screen name choice. This will allow her to provide you access to the private Practitioners Forum.

For tips on how to get started with the forums, visit the Get Started Guide.

If you have further questions, please contact Lindsay.parker@hp

Linz

Lindsay Parker

Technical Marketing Manager (BSM)

HP Software

+1 519 217 8941

 

HP Cloudcast Series: Five Key Steps To Get Smarter On The Cloud

Learn from experts about specific steps that you can take to manage and secure physical, virtual, and cloud environments. Join the upcoming webcast series that will take you through the entire process on how you can govern, deliver, assure, automate, and secure your hybrid world.

>> Register now for one or more in the series

Part 1: Govern Thursday, June 23, 2011

Build vs. Buy vs. Both – Decision making in the Cloud

 

Part 2: Deliver Thursday, July 14, 2011

Application Modernization: Business Drivers & Best Practices

 

Part3: Assure Thursday, July 21

Taming the chaos: why cloud assurance matters

 

Part 4: Automate Thursday, July 28

Three steps to preparing for the cloud with automation

 

Part 5: Secure Thursday, August 4

Securing your cloud-enabled business

 

Webinar: Integrated, Automated & Cloud-Powered Service Desk

See how HP Service Manager 9.30 consolidates service desk processes and helps IT perform better

Tuesday, July 26, 2011 at 10:00am PT / 1:00pm ET

Are you struggling to get more out of your existing help desk to support a growing end user population? Would you like to get a 50% decrease in emergency change rate, 25% service desk savings per month and 60% downtime reduction? Join HP in a live webcast, including demonstration, and you'll see the values and benefits of the new release including how you can improve time-to-value, accelerate change & incident management, increase end user satisfaction and take control of your IT environment.

Register now

 

Measure Your Cloud Maturity In 5 Minutes.

Take the NEW HP Cloud online assessment now and instantly receive a customized report that shows you how you stack up against your peers and recommends areas for improvement.

By taking the assessment, you'll get answers to questions like: Is the cloud saving or costing me? Are my cloud SLAs in line with my peers?

Simply answer 10 questions against three key performance categories:

  • IT value: how you demonstrate the value IT creates for the business
  • Customer satisfaction: how you meet or surpass service-level agreements
  • Operational excellence: your level of process excellence across the entire IT landscape

We suspect you will want to take advantage of this tool. Why? In May, HP emailed the VIVIT community inviting members to test out the assessment survey--while the tool was in development. We received an impressive 280 responses and nearly 100 completed surveys!

Don't wait. Get your own customized report by taking the assessment here and see how you compare.

Cloud online assessment: www.hp.com/go/CloudAssess

More about cloud: www.hp.com/go/CloudConfidence

 

Case Study: Modernize Your Requirements Management Practice

Building requirements is an essential business function, yet most organizations resort to building them within Word and Excel – providing little in the way of visibility to other groups or traceability to ensure requirements are met and tested.

In this webinar, hear Carrie Page share how the Novartis Vaccines & Diagnostics IT ERP team used HP Requirements Management in their SAP environment to:

- Specify and link requirements making it easy to establish and identify relationships between requirements.

- Tie requirements to test cases and code, establishing a traceable link to the corresponding requirement definition.

- Link defects to test runs, to see which requirements are impacted by drilling down to the test run, test case, and to the linked requirements.

- Transition to a paperless requirements documentation environment

Register now.

 

Four Agile Tips to Eliminate Rework in Application Development

Your applications need to meet business needs, overcome complex processes, and provide instant results to customers. And, ideally, they'll require minimal rework on your part. The first step to success is requirements definition. In this article, Filip Szymanski of HP Software offers some tips from agile methods that will improve your requirements—even if you haven't otherwise adopted agile.

Read the article now.

 

voke Solution Snapshot Report, HP – Application Lifecycle Management (ALM) 11

Read the new voke Solution Snapshot Report, "HP – Application Lifecycle Management (ALM) 11.” voke outlines HP's approach to application lifecycle management, and how HP ALM 11 will challenge enterprise IT organizations to deliver value to the line of business, and how executives of organizations of all sizes will benefit from adopting an ALM solution to some degree and fostering its maturity over time. Learn more about why voke indicates that HP ALM 11 "is a category-defining product for its simplicity in design, yet a full-powered and heterogeneous application lifecycle solution that enables organizations to deliver on a brand promise through software.”

 

Join the Discover Performance Community for IT executives

Developed specifically for IT leaders, this dynamic community will focus on turning IT performance into business success. Subscribe today to receive Inflexion, a bi-monthly online publication that delivers actionable insights from peers, thought leaders, and analysts as well invitations to exclusive webinars and local events.

Sign up and become a member today!

www.hp.com/go/discoverperformance/reg

 

Webinar: Application Modernization - Business Drivers & Best Practices

The world of applications is transforming and increasingly complex. The demands for new technologies like cloud & mobile, distributed global teams and lean methodologies have made it even more difficult to maintain competitive advantage and contain IT development costs.

Join HP's Matt Morgan and independent analyst Theresa Lanowitz from voke Inc on July 14th as they share the results of a recent study on application modernization.

In this discussion you will hear how other global enterprises are addressing application modernization challenges:

· What is the driving force behind modernization efforts

· What is the business case for modernization

· How other organizations are transforming their business through innovation and technology

· How much is being invested in innovation vs. maintenance (time, % of development effort, budget, etc.)

· How better quality, better performance and better security are addressed in modernization projects

· How companies are determining which applications to keep, change or retire

All registrants who say Yes to HP email via the registration form and attend one of the events in the 5-part series will be entered for a chance to win an HP Touchpad

To Register:

www.hpcloudcasts.com/deliver

 

Case Study: Business Benefits

British Sky Broadcasting (Sky) Performance Testing Solution Delivers A 5.3 Month Payback

With 16,000 employees and annual revenues of more than £5 billion, UK entertainment and communications provider British Sky Broadcasting (Sky) delivers a wide range of services – including high definition television, home telephony and broadband. To succeed in its highly competitive and fast moving market, Sky constantly strives to deliver excellence to its 10 million plus customers. To ensure this, the company must guarantee that its mission critical systems are working at peak performance.

Using HP Performance Center, HP Diagnostics, HP TransactionVision and HP SiteScope as a centralized test environment, Sky was able to realize a payback in just 5.3 months after implementation, as well as an annual six figure ‘cost avoidance' savings. IT benefits included:

  • Internet used to enable 24x7 performance testing.
  • New root cause analysis and identification.
  • Test scenario coverage increased six fold.
  • Test throughput increased four fold.
  • Projects double with staff increases of 20 per cent.
  • Accelerated application roll-out to the business.

Learn more about Sky's performance testing transformation in the new HP case study.

 

2011 HP Software Awards of Excellence Winners

HP is pleased to announce the winners of its 6th annual HP Software Awards of Excellence. The awards recognize organizations using HP software to deliver business value through high-performing IT. Award winners were selected by an independent panel of judges.

The 2011 winners are:

  • T-Mobile: People's Choice Winner
  • Bankwest
  • Capital One
  • Kellogg
  • Sprint Nextel

HP applauds the leadership and success of the award recipients, who are transforming business by optimizing investments in people, networks, IT infrastructure, applications, and information.

Winning companies were recognized during HP Discover 2011 in Las Vegas, Nevada. The HP Software Awards of Excellence are offered semiannually at HP Discover events. Read more about this year's winners

Tags:  Agile  ALM  Application Development  Application Lifecycle Managerement  Applications Performance Management  Asset Management  Awards  Cloud  Discover Performance  HP  HP Software  Network Management  Operations Management  Operations Orchestration  Performance Testing  Practictioner Forum  Requirements  Service Desk  Service Manager 

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Get more with an integrated, automated & cloud-enabled HP Service Manager 9.30

Posted By Susan Russel, Wednesday, June 22, 2011

Attend this live web event to find out how to get more benefits by moving from your current HP service desk platform to HP Service Manager 9.30.

Increase productivity with mobile extensions and enhanced knowledge management

· Improve ease-of-use with GUI-based process designer and simplified reporting

· Enhance end-user satisfaction with support self-services and new survey capabilities

· Easier updates with streamlined utility-driven processes and new data migration assessment

Date:Thursday, June 30, 2011
Length: 60 minutes
Time: 09:00 PT / 12:00 ET / 18:00 CET
Click here to convert timezones.

Register now.

Tags:  Cloud  Service Manager 

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Email: contact-us@vivit-worldwide.org

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and Education.