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The 7 Strategic KPIs for Enterprise Service Management
Posted by Julanne Rutten
Friday, March 12, 2021 00:00
This month, Metricnet’s Jeff Rumburg goes beyond the eight most important tactical KPIs for ITSM  and ESM and names the strategic metrics of ESM every team should understand. Hint: The business wants to know about more than just cost, quality, and speed. Read the blog post.

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