Webinar: Turning a Service Management Support Engineer Effortlessly into a Learning Content Author
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Webinar: Turning a Service Management Support Engineer Effortlessly into a Learning Content Author

Turning a Service Management Support Engineer Effortlessly into a Learning Content Author

 Export to Your Calendar 5/9/2019
When: Thursday, May 9, 2019
7:00 - 8:00 AM PDT (Los Angeles), 10:00 - 11:00 AM EDT (New York), 16:00 - 17:00 CEST (Frankfurt)
Where: Webinar
Contact: Teri Sarallo


Online registration is available until: 5/9/2019
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This webinar is brought to you by the Vivit Software Education & Service Management Special Interest Groups (SIGs).

There are many challenges facing those who work in the ITSM field. It seems the most significant challenge is the constant changes, whether they are within the tools and customers you are supporting, the on-and-off boarding of employees, or the changes in your ITSM solution from upgrades or total replacement. The Micro Focus Adoption Readiness Tool can help you guard against these changes affecting your business.

  • How to stop your knowledge leaving the building when the SME’s move on
  • How to put together a knowledge repository and maintain your content efficiently
  • How to create new content on the fly
  • How to make this knowledge available for everyone at the point of need


Anna Marie Jupp
Lead Solution Consultant
Professional Services EMEA
Micro Focus

  • Has worked in Education and Adoption for more than 10 years in a variety of different roles
  • Has experience from delivery, to sales, to consultancy
  • Delivers live demonstrations, proof of concepts, and provides pre-and post-sales support for customers across the EMEA region on Micro Focus Adoption Readiness Tool

#Vivit, #MicroFocusART, #VivitSIGWebinar, #ITSM, #ServiceManagement, @MicroFocusEDU

Join the webinar at:  https://attendee.gotowebinar.com/register/5589770178382343171.

 

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