Service Catalog and Request Management
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Service Catalog and Request Management

When: Thursday, April 10, 2014
11:00 - 12:00 PM PDT (Los Angeles), 2:00 - 3:00 PM EDT (New York), 20:00 - 21:00 CEST (Frankfurt)
Where: Vivit's Private BrightTalk Channel
Contact: Evan Hamilton

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Brought to you by the HP Service Management and Configuration Management System Special Interest Groups

In this session, long time industry experts Torrey Jones will discuss and demonstrate a Best Practices approach to Service Catalog utilizing HP’s newest SaaS Offering, Service Anywhere.  As part of this discussion and demonstration, Torrey will cover how automation can help drive user satisfaction and positively impact users adoption of a Service Catalog.


Torrey Jones
Principal Consultant – Service Management
GreenLight Group

  • Spent the last 14 years of his career dedicated to all aspects of IT Service Management
  • Experience as both a customer and an implementer of Service Management Solutions has enabled him to lead the Service Management practice at Greenlight - frequently engaging with customers and HP in order to provide the best possible solutions for our customers
  • Led multiple projects to implement, configure and administer the HP Service Management tool set, including all technical aspects, as well as being a key contributor to ensuring core ITIL processes were developed and put in place
  • Has been engaged to assist with all aspects of integration to and from the HP Service Management platform, including both out of the box and custom integrations. These integrations range in nature from automating monitored events to creating Incidents, Integrating Change Management with Automation tools, as well as creating bi-direction custom integrations for Request Management
  • Recent body of work includes Business Intelligence and Analytics that can be obtained from ITSM systems - as well as other systems; Service Catalog development for multiple customers, as well as being an early adopter to HP’s newest ITSM product, Service Anywhere

Stephanie Mason
Principal Engineer - Automation
GreenLight Group

  • Joined Greenlight Group in 2013
  • Background includes 13 years of experience in Systems and Network Management Software
  • Deployment of OO 10.x in global environments on multiple platforms
  • Configured built in Application Failover
  • Configured certificates for HTTPS and AD integration
  • Developed work flows to build virtual servers
  • Developed workflows facilitate employee termination
  • Developed employee onboarding workflows
  • Integrated OO with Service Manager, Cloud Service Automation and Server Automation
  • Headed the engineering teams on several large enterprise software deployments

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