The Big Data Service Desk: The Saga so Far
Tell a Friend About This EventTell a Friend
The Big Data Service Desk: The Saga so Far

The Big Data Service Desk: The Saga so Far

When: Wednesday, 1 February 2017
5:00 AM - 6:00 AM EST (GMT-5:00), 11:00 - 12:00 CET (GMT+1:00), 15:00 – 16:00 IST (GMT+5:30)
Where: Webinar
Contact: Wing-Kin Tsoi

Online registration is closed.
« Go to Upcoming Event List  



To register for a Vivit event, you must be a member logged into the Vivit website. If you are not already a member, you can simply sign-up by clicking on “Join Now” on the main page of the Vivit website, MEMBERSHIP IS FREE. If you need any assistance, please email us at

To view this webinar recording, slide deck, and Q&A, go to:

HPE Service Manager and Smart Analytics leverage Big Data for the service desk for a better user experience and increased efficiency. It simplifies ticket submission, enables the automatic classification of tickets, as well as fast and proactive problem management.
Hemit (Helse Midt-Norge IT) has been running HPE Service Manager with Smart Analytics for almost two years and will present experiences from this time frame along with thoughts and ideas for the future.

Join this session to gain insights into Big Data Service Desk capabilities and values, and to learn about how Big Data can help you with your service desk.

Thore Senneset
Incident Manager
  • 20 years in the IT business, ranging from Royal Norwegian Navy through consulting, database admin, software development, network and application management
  • Has worked the past 10 years at Helse Midt-Norge IT (Hemit), mainly as Incident Manager with a strong interest in Service Management tools such as HPE Service Manager

Michael Pott
Senior Product Marketing Manager
Hewlett Packard Enterprise
  • Responsibilities include out-bound marketing and sales enablement
  • Joined HPE in 1989 and has held various positions in HPE software since 1996
  • Worked on different areas of the IT management software market, including market analysis, sales content development and business planning for a broad range of products such as HPE Operations Manager and HPE Universal CMDB 

Kevin Leslie
Director Service and Portfolio Management
Hewlett Packard Enterprise
  • EMEA Director ITSM
  • Led the introduction of the BigData Service Desk to the EMEA market.
  • Joined Mercury to run PPM in 2004 and since 2008 also responsible for ITSM.
  • Prior management roles in enterprise applications vendors such as Oracle, SAP and Aprimo.

Contact Us

Vivit Worldwide
P.O. Box 18510
Boulder, CO 80308



Vivit's mission is to serve
the Micro Focus User
Community through
Advocacy, Community,
and Education.