ITOM Vivit Virtual Customer Days 2019
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Day One – Sessions/Speakers

Trends Where Things are Shaping

 

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Chane Cullens
Director of Strategy
IT Operations Management
Micro Focus

IT needs a way to reduce complexity while supporting services delivered on-premise and from multiple cloud providers. Diverse, unpredictable, and constantly changing, hybrid IT brings a new level of complexity that is poorly controlled by conventional management methods. In this session, you will learn how a connect-services approach can better address hybrid complexity while transforming IT into a service-driven organization.


Data Protector


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Uli Wallscheid
Solutions Product Manager
Data Protector
Micro Focus

Data Protector has evolved significantly over the past two years with greater integration, automation and simplification.  Understand how to build a data backup and restore solution that meets your needs with the latest mission-critical application protection and storage integrations. Tune in to realize how the new Data Protector editions can help benefit hybrid IT operations and improve and optimize your backup processes. 


Service Management Automation X (SMAX) 

 

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Dean Clayton
SMAX Product Manager
Micro Focus

A key component of SMAX is how service asset and configuration management (SACM) focuses on maintaining information about configuration items (CIs) required to deliver an IT service, including their relationships. Come see how Micro Focus can effectively find and map CI relationships and how that information is used in Service Management and IT Asset Management to proactively assure services are always up and running—across your entire hybrid IT environment.


Operations Bridge

 

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Harald Burose
Director, Product Management
Operations Bridge
Micro Focus

In a world that requires applications to be delivered on an ever increasing variety of smartphones, tablets, laptops and wearables all running different operating systems and browsers (aka configurations), test automation tools combined with a clear understanding of your user experience across configurations is the only way to eliminate any possible “bottlenecks” and truly deliver faster more reliable builds. 

Business are challenged now to consistently provide the same applications and services across a device and platform landscape forcing testing teams to provide testing coverage for more configurations than they ever have dreamt about within ever shrinking timeframes. 

In this session we will present how to implement an automation approach that can leverage different skills across the QA organization to increase the levels of automation coverage for mobile and web applications. 


Network Operations Management 

 

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Brian Kaplan
Director of Product Management,
Performance Engineering
Micro Focus

Join in as we discuss what’s new and important including:  

  • What’s new in our 2019.11 release
  • How our 2019.05 “Bridge” release simplifies the upgrade process
  • How to take advantage of our new Vertica database solution to improve performance reporting

We will also have dedicated time for live Q&A with the product management team to respond to you and your industry peers.


Data Center Automation

 

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Justin Vanderwerff
Product /Marketing Manager
Data Center Automation
Micro Focus

Ready to learn about what’s new in Data Center Automation 2019.11? Join us as we cover the new scan and remediation workflows and offer some suggestions as to how these workflows can help make your processes more efficient and effective. Then, we’ll cover the IT compliance and vulnerability risk management features of the DCA and show you how you can leverage DCA to help your business stay protected against emerging IT threats. 


Ask ITOM Anything Roundtable


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Day Two - Sessions/Speakers

Next GenOps for ITOM


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Doreen Jacobi
President & CEO
Derdack

Jeff Jamieson
President
Whitlock Infrastructure Solutions

Digital transformations are creating big changes and demands on IT Operations. Customers today are looking for the next GenOps for compliance, meeting business objectives and challenges on reduced budgets, and fully automated communication and operations. In this session, you will hear about current industry trends and their future outlook.


Critical Incident Management on the Tracks: Adding a Fully Automated Communication Layer to OpsBridge and SMAX


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Doreen Jacobi
President & CEO
Derdack

Patrick Casey
Senior Technical Consultant
Derdack

Derdack is a MicroFocus Platinum Partner with enterprise customers around the globe. Our products integrate seamlessly with the MF product stack and automate manual critical communication processes. We link machine supervision, IT monitoring like OpsBridge or helpdesk like SMAX directly with the right engineer, allowing our customers to e.g. increase efficiency of their callouts by 95% or reduce their downtime by 60%. This session is a hands-on session showcasing specific customer scenarios and workflows on our products.



Ops Bridge Evolution: The Journey, Challenges and the Value Add


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Sabin Jacob
Architect Senior Specialist, Monitoring Tools & Solutions
Nasdaq

Hear how the migration Journey of Nasdaq from legacy OML tool to OpsBridge/OMi. The session goes some in-depth details about the reason, the challenges we faced and the benefits/value after the successful migration to OpsBridge/OMi.  There are things that we couldn’t achieve with OML and many other in-house developed tools that we created to support OML monitoring env are already available in OMI. This means there is no extra effort to maintain the tools and our operator’s life became easier with their daily process and procedure.


SMAX as Service


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Kate Seamans
Engagement Manager
Whitlock Infrastructure Solutions

As the digital transformation accelerates and creates new customer experiences to increase revenue, traditional ITSM solution cannot keep up with requirements and expectations. Businesses want to avoid complex and expensive service management solutions.  So, what is needed to tackle these challenges? A service management solution for IT and non-IT functions! Micro Focus Service Management Automation X (SMAX) is the solution.  Join us as we discuss how Micro Focus and Whitlock IS can assist you in addressing these challenges.


Integration with Derdack Operations Manager and Network Node Manager to include Integration to Service Manager for Automatic Alerting to End Users


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James Maas
Senior Network Engineer

Internal Revenue Services

This session will discuss when users get issues with devices, who will get notified automatically and how do we get the alert generated to the correct groups to resolve the issues.  Jim also will address the differences between getting a call versus just getting an email of issues and finally on-call schedules for high end devices.  Be sure to join. 


Cognitive Engineering - Intelligent Enterprise RPA Adoption


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Jonathon Wright
Chief Technology Officer
Digital Assured

In the digital reality, technology is no longer just the enabler and it is what it is to be human, the ability to continuously learn and evolve. The approaches and techniques that worked yesterday, may no longer be the optimum approach for the future. Historically, human processes have been based on linear, sequential activities highly suitable to be replaced by digital engineering practices such as Intelligent Process Automation (IPA), Artificial Intelligence (AI) and Deep Learning (DL). However, robots are no longer mimicking human behaviors, but far surpassing our greatest expectations, traditional hardware and software are now becoming independent self-aware intelligent entities as they continue to journey towards the Singularity.

Organizations are investing in adopting cognitive services, these intelligent algorithms to understand and interpret your business needs through natural languages are help drive omni-channel delivery that is extremely responsive to customer sentiment. Blurring the boundaries with Cognitive & Chaos Engineering adoption becoming ever more prevalent and resilient in the face of unpredictable failure modes, whilst still being able to process huge amounts of unstructured data, embarking onto this third wave of artificial intelligence and the art of cognitive thinking.


Ask ITOM Anything Partner/Customer Roundtable


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Host

Joe Colantonio is the founder of TestGuild a blog, podcasts and online

conferences dedicated 100% to helping you succeed with

all your software testing efforts.

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Email: contact-us@vivit-worldwide.org

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