Vivit Virtual Customer Days - ITOM
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Agenda

Day 1 - December 10, 2019 (EST)
9:00 - 9:50 am

Keynote:
Trends Where Things are Shaping

Chane Cullens, Micro Focus

10:00 - 10:50 am

Data Protector

Uli Wallscheid

11:00 - 11:50 am

Service Management Automation X (SMAX) 

Dean Clayton

11:50 am - 12:30 pm Lunch
12:30 - 1:20 pm

Operations Bridge

Harald Burose

1:30 - 2:20 pm

Network Operations Management 

Brian Kaplan

2:30 - 3:20 pm

Data Center Automation

Justin Vanderwerff

3:30 - 4:20 pm

Ask Us Anything ITOM Roundtable 

Day 2 - December 11, 2019 (EST)
9:00 - 9:50 am

Keynote:
Next Gen Ops for ITOM

Doreen Jacobi
Jeff Jamieson


10:00 - 10:50 am Doreen Jacobi
Patrick Casey

11:00 - 11:50 am Speaker TBD
11:50 am - 12:30 pm Lunch
12:30 - 1:20 pm

SMAX as Service

Kate Seamans

1:30 - 2:20 pm

Integration with Derdack Operations Manager and Network Node Manager to include integration to Service Manager for automatic alerting to end users

James Maas

2:30 - 3:20 pm

Cognitive Engineering - Intelligent Enterprise RPA Adoption

Jonathon Wright

3:30 - 4:20 pm

ITOM Roundtable


Day One – Sessions/Speakers

Tuesday, December 10, 2019


9:00 am – 9:50 am (EST)

Trends Where Things are Shaping

Chane Cullens
Director of Strategy
IT Operations Management
Micro Focus

IT needs a way to reduce complexity while supporting services delivered on-premise and from multiple cloud providers. Diverse, unpredictable, and constantly changing, hybrid IT brings a new level of complexity that is poorly controlled by conventional management methods. In this session, you will learn how a connect-services approach can better address hybrid complexity while transforming IT into a service-driven organization.


10:00 am - 10:50 am (EST)
Data Protector

Uli Wallscheid
Solutions Product Manager
Data Protector
Micro Focus

Ready to learn about what’s new in Data Center Automation 2019.11? Join us as we cover the new scan and remediation workflows and offer some suggestions as to how these workflows can help make your processes more efficient and effective. Then, we’ll cover the IT compliance and vulnerability risk management features of the DCA and show you how you can leverage DCA to help your business stay protected against emerging IT threats.


11:00 am -11:50 am (EST)

Service Management Automation X (SMAX) 

Dean Clayton
SMAX Product Manager
Micro Focus

A key component of SMAX is how service asset and configuration management (SACM) focuses on maintaining information about configuration items (CIs) required to deliver an IT service, including their relationships. Come see how Micro Focus can effectively find and map CI relationships and how that information is used in Service Management and IT Asset Management to proactively assure services are always up and running—across your entire hybrid IT environment.


12:30 pm - 1:20 pm (EST)
Operations Bridge

Harald Burose
Director, Product Management
Operations Bridge
Micro Focus

In a world that requires applications to be delivered on an ever increasing variety of smartphones, tablets, laptops and wearables all running different operating systems and browsers (aka configurations), test automation tools combined with a clear understanding of your user experience across configurations is the only way to eliminate any possible “bottlenecks” and truly deliver faster more reliable builds. 

Business are challenged now to consistently provide the same applications and services across a device and platform landscape forcing testing teams to provide testing coverage for more configurations than they ever have dreamt about within ever shrinking timeframes. 

In this session we will present how to implement an automation approach that can leverage different skills across the QA organization to increase the levels of automation coverage for mobile and web applications. 


1:30 pm - 2:20 pm (EST)
Network Operations Management 

Brian Kaplan
Director of Product Management,
Performance Engineering
Micro Focus

Join in as we discuss what’s new and important including:  

  • What’s new in our 2019.11 release
  • How our 2019.05 “Bridge” release simplifies the upgrade process
  • How to take advantage of our new Vertica database solution to improve performance reporting

We will also have dedicated time for live Q&A with the product management team to respond to you and your industry peers.


2:30 pm - 3:20 pm (EST)
Data Center Automation

Justin Vanderwerff
Product /Marketing Manager
Data Center Automation
Micro Focus

Ready to learn about what’s new in Data Center Automation 2019.11? Join us as we cover the new scan and remediation workflows and offer some suggestions as to how these workflows can help make your processes more efficient and effective. Then, we’ll cover the IT compliance and vulnerability risk management features of the DCA and show you how you can leverage DCA to help your business stay protected against emerging IT threats. 


3:30 pm - 4:20 pm (EST)
Ask Us Anything ITOM Roundtable


Day Two - Sessions/Speakers

Wednesday, December 11, 2019

9:00 am – 9:50 am (EST)
Next GenOps for ITOM

Doreen Jacobi
President & CEO
Derdack

Jeff Jamieson
President
WhitlockInfrastructure Solutions

Digital transformations are creating big changes and demands on IT Operations. Customers today are looking for the next GenOps for compliance, meeting business objectives and challenges on reduced budgets, and fully automated communication and operations. In this session, you will hear about current industry trends and their future outlook.


10:00 am - 10:50 am (EST)

Critical Incident Management on the Tracks: Adding a Fully Automated Communication Layer to OpsBridge and SMAX

Doreen Jacobi
President & CEO
Derdack

Patrick Casey
Senior Technical Consultant
Derdack

Derdack is a MicroFocus Platinum Partner with enterprise customers around the globe. Our products integrate seamlessly with the MF product stack and automate manual critical communication processes. We link machine supervision, IT monitoring like OpsBridge or helpdesk like SMAX directly with the right engineer, allowing our customers to e.g. increase efficiency of their callouts by 95% or reduce their downtime by 60%. This session is a hands-on session showcasing specific customer scenarios and workflows on our products.



11:00 am - 11:50 am (EST)


12:30 pm - 1:20 pm (EST)
SMAX as Service

Kate Seamans
Engagement Manager
Whitlock Infrastructure Solutions

As the digital transformation accelerates and creates new customer experiences to increase revenue, traditional ITSM solution cannot keep up with requirements and expectations. Businesses want to avoid complex and expensive service management solutions.  So, what is needed to tackle these challenges? A service management solution for IT and non-IT functions! Micro Focus Service Management Automation X (SMAX) is the solution.  Join us as we discuss how Micro Focus and Whitlock IS can assist you in addressing these challenges.


1:30 pm - 2:20 pm (EST)

Integration with Derdack Operations Manager and Network Node Manager to include Integration to Service Manager for Automatic Alerting to End Users


James Maas
Senior Network Engineer

Internal Revenue Services


2:30 pm - 3:20 pm (EST)
Cognitive Engineering - Intelligent Enterprise RPA Adoption

Jonathon Wright
Chief Technology Officer
Digital Assured

In the digital reality, technology is no longer just the enabler and it is what it is to be human, the ability to continuously learn and evolve. The approaches and techniques that worked yesterday, may no longer be the optimum approach for the future. Historically, human processes have been based on linear, sequential activities highly suitable to be replaced by digital engineering practices such as Intelligent Process Automation (IPA), Artificial Intelligence (AI) and Deep Learning (DL). However, robots are no longer mimicking human behaviors, but far surpassing our greatest expectations, traditional hardware and software are now becoming independent self-aware intelligent entities as they continue to journey towards the Singularity.

Organizations are investing in adopting cognitive services, these intelligent algorithms to understand and interpret your business needs through natural languages are help drive omni-channel delivery that is extremely responsive to customer sentiment. Blurring the boundaries with Cognitive & Chaos Engineering adoption becoming ever more prevalent and resilient in the face of unpredictable failure modes, whilst still being able to process huge amounts of unstructured data, embarking onto this third wave of artificial intelligence and the art of cognitive thinking.


3:30 pm - 4:20 pm (EST)
Closing Roundtable, Speaker – TBA




Host

Joe Colantonio is the founder of TestGuild a blog, podcasts and online

conferences dedicated 100% to helping you succeed with

all your software testing efforts.

Contact Us

Vivit Worldwide
P.O. Box 18510
Boulder, CO 80308

Email: contact-us@vivit-worldwide.org

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