Since the 1980s, ITSM has been used to describe the end-to-end management of IT services. Today’s new term—ESM—adds a generous serving of customer focus and IT agility to the ITSM mix. And it promises to extend ITSM capabilities beyond IT to business services across the enterprise. At this one-day ESM workshop, you’ll learn how to create engaging employee experiences without breaking the bank. More specifically, you’ll learn how to:

• Make your Services accessible to your wider organisation.
• Use machine learning to deliver self-service.
• Cut your total cost of ownership with out-of-the-box AI automation.
• Reduce the risks of migrating from ITSM to ESM.
• Apply ESM migration insights gained from companies who have already made the transition.
• Plus, practical demonstrations.

At the end of the day, you’ll know what’s required to deliver intuitive, personalized, no-wait self-service to every employee.
Register for these events below:

ESM Best Practice Workshop - Leeds
24th January 2020
Leeds, United Kingdom
Register for Leeds Workshop

ESM Best Practice Workshop - London
30th January 2020
London, United Kingdom
Register for London Workshop