We designed SMAX with the user-experience-first in mind. Since it offers self-service for all enterprise services, it’s intuitive and our users typically do not need a training to learn how to use it. It offers a simple way to find all IT and non-IT offerings, open a support ticket, collaborate with peers, search globally and find answers instantly, chat with IT personnel, read news relevant to a person, always be informed about status of a request and do all that from a mobile device or a desktop.

With the SMA 2019.02 release, we now offer the same SMAX Service Portal to Service Manager customers. When deploying the SMAX service portal to Service Manager, we like to call it “mixed mode,” because the portal is containerized (which you don’t need to notice depending on your consumption mode). “Mixed mode,” released in SMA 2019.02, is an improved version of mixed mode from last year.

Additionally, we released Service Manager 9.62 which includes native, built-in release control and the new information retrieval (IR) expert solution.  To find more please read the blog Service Desk Designed for Experience – SMA 2019.02.

Do you plan on attending the HDI 2019 conference, April 7-12 at Rosen Shingle Creek in Orlando, Florida? If yes, please make sure to step by the Micro Focus booth 800 and attend our breakfast briefing on 04/10: How Can AI Differentiate Your Service Desk? More information in the blog Micro Focus is a Silver Sponsor at HDI Conference & Expo in Orlando, FL.