To some, the return on investment (ROI) of moving to a modern Operations Bridge is unclear and tricky to define. Defining and measuring ROI typically involves key performance indicators (KPIs) that allow you to quantify the ROI. However, it is also important to be able to associate KPIs with a business indicator. This is mostly because a given KPI may affect several business indicators. While itis true that you can ultimately translate almost any KPI to cost savings, it is simplistic and counterproductive to think of OpsBridge merely as a vehicle to cut costs. Improving your cost structure is always important, but more important is how you use these improvements to drive innovation and growth. You can link OpsBridge ROI into three main categories:
- Service quality: Improving the performance or availability of services
- Efficiency and productivity: Do more with the same, or do the same with less
- Innovation: Redirecting any savings to new projects that reduce cost or increase revenue
This paper will show that such ROI is proven possible through customer examples, and illustrates how you can define and measure it.
Table of Contents
Executive Summary
- ROI Is Real
- A Word About the ROI of Micro Focus Operations Bridge
- Improve or Sustain? You Need Both
The journey to Automated Artificial Intelligence Operations (AIOps)
Service Quality
- Improving SLAs
- Reducing Mean-Time-to-Repair
Improve IT Efficiency and Staff Productivity
- Standardization
- Automation
- Consolidation
Innovation
- Don’t Forget the People
- Micro Focus Can Help
Download Obtaining ROI from Operations Bridge
