Service Management is expanding beyond IT and to the Enterprise. Raising an issue or requesting a service is very similar for IT or non-IT services in terms of the process, although the data or the service itself is of a different nature. HR has been the original immediate expansion beyond IT, and the expansion is happening in several directions. We are pleased to inform you that Micro Focus has been named a Leader by Forrester in their ESM Wave. You can get the Forrester ESM Wave from MicroFocus website.

We released SMA 2018.08 at the end of August. The release includes new Service Manager 9.61 and SMAX 2018.08. To learn what’s in this release read the blog August – a hot month with hot news: SMA 2018.08 is available.

Last month we hosted two webinars about SMAX and machine learning. If you missed them, here are the recordings’ links:

Deliver a More Engaging IT Service Management User Experience with SMAX

Machine Learning and Analytics: Taking ITSM and Support to the Next Level

To learn more about Micro Focus ITSM offerings, visit www.microfocus.com/itsm